Optimum Help

@TheDmeader Hi David, we’re here for you and happy to help! Please send us a DM with your account information so we can best assist you. Thank you so much. We appreciate you reaching out! ^Ann

@ThrillaRilla369 About as bad as going to a company website to pay a bill (looking at you @Optimum) and they complain at you because your adblocker is on. "We rely on ads to keep creating quality content for you to enjoy for free". Exactly what content is that on the site where I pay a bill?

I’ll say it again: It should be illegal to charge a ‘convenience fee’ for paying a bill online. The convenience is for the company. The fee is for you. Tell me I’m wrong. 🧐

@Balderas_Lara @optimum Hi there. We are here for you and happy to address any concerns/issues you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@optimum Do you have customer service chat available in Spanish?

@Calumus13 @optimum Hi Shawn, we'd like the opportunity to look into this matter with you. Please send us a DM with your account #/service address ^Deb

@optimum 11 days without service now. I’ve explained that your wires were torn off of the building to every one I’ve spoken to. I even sent pictures, and you’ve now sent two different mini vans out to help…a guy with a ladder isn’t going to cut it…

@AuramosMiss Hello! We'd like to help. Please don't hesitate to PM us for further assistance. Thanks ^Tish

@OptimumHelp A James reached out to me but have not heard back. See the wire hanging on my property. Do I have the right cut this???!!! I guess this is much easier than you fixing this since you’re so slow. 😠

@OptimumHelp I have a down wire on my fence from the utility pole. I can’t reach out to your Long Island Customer Service; been on hold for almost an hour. Verizon service man confirmed that it’s yours. Please message me.

@arthurdfuller Hi and my apologies for the delayed response. If you are still in need of assistance, please send us a DM with your name, account #/service address ^Deb

@OptimumHelp any updates on Georgetown outtage. Midnight restoration time is wild

@KellySuzanne9 @firemanrhea Hi and my apologies for the delayed response. If you are still in need of assistance with your service, please send us a DM with your account #/service address ^Deb

@firemanrhea @OptimumHelp Ours has been out in all of Georgetown Tx since 1am CT

@OptimumHelp internet out since about 01:00 ….why and what’s the ETA for restoration?

@ValenTito0728 Hi, my apologies for the delayed response. If you are still in need of assistance, please send us a DM with your account information ^Deb

@OptimumHelp Any updates on the outage in Islip, NY?

@mpetitchou Hi Sophie, we'd like the opportunity to look into this with you. Please send us a DM with your account #/service address. ^Deb

This huge cable that’s a safety hazard has been lying across our front lawn since the storm hit NJ on the Fourth of July. @OptimumHelp refusing to send a crew to remove till 7/20 I fear for our safety does anyone know how to expedite the process?

@lovovmoney @optimum Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@optimum @OptimumHelp I will be expecting my money back for the month of July because wtf do I even pay yall for? We're always paying you guys OUR money just for our shit to get interrupted. I want my money back, please

@FightingVoice @optimum Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@optimum another service interruption??? You got to be kidding me.. Maybe I should interrupt the payment next month! @verizonfios needs to hurry up and become available in my area ASAP because I’ve had it with Optimum and their HORRIBLE service!

@TinyWhitey Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@OptimumHelp just spent over an hour with a service rep and still didn’t get my issues resolved!!!! Terrible service by them

@DMRMortem Hi there. Thank you for letting us know. Please DM us here: x.com/messages/compo… and we can help you get this resolved. ^David

@optimum we would really love it if you would stop spamming our phone with calls we've told yall we no longer need your service because of the rude customer support. I've tried to be respectful by letting your callers know we don't want to be called anymore and yall continue to call. This has to be the most annoying company we've ever had to deal with.

@tjr7793 Hi TJ, the service still appears to be down due to a major fiber break. To stay up to date on the latest information, please update your text preferences via your Optimum customer portal at Optimum.net or monitor the outage in the My Optimum app. Thanks! ^Deb

@OptimumHelp any updates on the criminal fiber cut in Georgetown, TX?

@EricBeuhring @optimum Hi Eric, we understand how frustrating it is when your service isnt working properly. Please feel free to send us a DM with your account details and we can take a closer look ^Deb

@optimum why do I pay the amount I pay for internet for it to lag during the day. This happens every year and when talking to a technician I’m going to be charged. This only happens when it gets hot outside not in the evening. Not the first year this has happened. Embarrassing

@firemanrhea Hi Michael, I'm very sorry to hear your service is down. Please feel free to send us a DM with your account #/service address and we can take a closer look ^Deb

@crunchman98 Hi Chris, I see we have you in DM's and I'll work with you there ^Deb

Could the @OptimumHelp people be any worse at their job?. Its crazy how they've skated by for so long and then an outage pops up & its the normal complete clown show. A dumpster fire of epic proportions.

@alirehman_2 Hi there! I see that you have reached out via PM. We will continue to assist there. ^Tish

@OptimumHelp my WiFi been down for the last hour wtf are we doing

@CharlieP620 Hi! We're sorry to hear that you're experiencing an issue connecting. Please don't hesitate to PM us for further assistance. Thanks! ^Tish

@OptimumHelp No connection in Georgetown Texas 2a CDT

@Pharmaguy11 Hello. We can assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@OptimumHelp are there any outages reported in the Nanuet area

@Jovibezz1 Hi there. If you are having trouble with our service, please DM us here: x.com/messages/compo… and we can take a look for you. ^David

@OptimumHelp @1AndyGriffith1 @optimum Fix the WiFi

@optimum @OptimumHelp pls advise