Optimum Help

@jvaruzzo Hi there. This not the experience we wish to provide. We can report this for you so the matter is reviewed. Please DM us here: twitter.com/messages/compo… at any time for assistance. ^David

You can always count on @optimum to give you a hard time about cancelling your cable when you lose your home to a fire. Thanks for being such a great part of our community.

@Violagoddess88 Hi there. I understand the frustration with service issues. If you do need any assistance, please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@CaiCo87 @optimum Honestly I feel like optimum works 50% of the time as this point, today was the breaking point for me I’m done. Been with them for 25+ years

If you’re seeing signs like this… Yeah, it’s time. Optimum Famously Fast Fiber ⚡️

@NYMNYRNYGNYK @optimum Hello. If you need any assistance with your Optimum account, feel free to send a DM and include your name, phone number and service address. ^Randy

@MetCastPod This is why @optimum dropped @MLBNetwork

It’s very dumb for MLB network to propose such a ridiculous trade Lindor has a no trade and his wife is literally on the payroll for the New York City mayor. Why on earth would he ever leave?

@ErickaSkywalkrr @optimum Hey there! We can forward the complaint on your behalf. If you need assistance, please send us a DM. We'll be happy to help you! ^Angie

@optimum the way yall use AI makes me ready to change companies. My cable box won’t turn on and AI prompt keeps saying turn the cable box to channel 900 and/or wait 6 mins for the reboot and NEVER transfers me to a representative. How can I leave a complaint about this?!?!

@RealistUsmnt @optimum Hi there! I'm sorry that your cable went out tonight. We'll be happy to look into this issue for you. Please send us a DM for help. Thanks! ^Angie

Of course my cable has to go out right before the Kentucky Derby starts. Fuck you @optimum

@nybgdrgarber @optimum Hi there! This isn't the experience that we want for you. If you'd like, please send us a private message. We can look into this for you. Thank you, ^Angie

Optimum: @OptimumHelp @Optimum 2 WEEKS with no internet at my home (East Hampton, NY). Tech appointment today 11–2 → cancelled at 1:20 with no explanation after I drove 2 hours to be there. Spoke to 4 reps + supervisor → no answers, no callback. This is complete service fail

@SeanOfKelly Hi Sean! We remain open to negotiations with MLB Network in a way that is fair and affordable for our customers. Feel free to send us a private message @OptimumHelp for assistance. Thank you! ^Kevin

@OptimumHelp Yes, the issue I’m having is you removed the MLB Network which was previously factored into my monthly bill. Now that it’s gone my bill remains the same. How come it is not lower? Enough of the send you a DM. Lower my bill already no matter much or little it was.

So @optimum , should I just deduct my payment for another month of not having @MLBNetwork . My bill hasn’t lowered yet and I’m still being charged the same amount every month. Is that how things work? Let me know the amount. Thanks

@nickhvac00 Hi Nick! We understand the frustration when service isn't working properly. Please send us a PM with your account information (address, account #, or phone#). We would love an opportunity to address this issue with you. Thanks! ^Andre

@OptimumHelp something is seriously wrong with your Internet service for years we never had problems now every day it goes out not good

@avocotter Hi there! We're here to help with the Optimum service whenever you need us. Contact us anytime for support.

@optimum your services make me want to go outside

@SeanOfKelly We'd be happy to assist you with your questions or issues that you're having. If you'd like, please send us a DM. We're here 24/7 to help! Thanks, ^Angie

@OptimumHelp Missing the point. You took away a channel which was definitely factored into my bill previously. Now that the channel is no longer available why isn’t my bill lower? I have an appointment with Fios

@iamthenameless2 @optimum Hi there! We can place you on a do not call list. If you'd like, please send a DM for help. Thanks, ^Angie

can @optimum stop calling me please? i left hour service for a reason! multiple calls a day is borderline harassment!!!

@RamonaWill35816 Hey there! If you need assistance, please send us a DM. We'll be happy to address any questions or issues. Thanks, ^Angie

@OptimumHelp Completely fraudulent company.

Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.

@tango4748 Hi there. I understand the frustration with billing rates. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@optimum Tired of the price increases. I’m literally paying 125 dollars just for 1 Gbps with their garbage upload. About to switch to Starlink and take the speed hit just to have a sane bill.

Meet Gus! Your speedy and reliable best friend. He helps keep your home moving lightning-fast with our Famously Faster Fiber Internet. He's the goodest boy 🐶⚡

@JimboRef Hi there. We are here for you and happy to address any service concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp I switched over from Verizon to Optimum Mobile and I found that Optimum Mobile does not support RCS Texting for iPhone. In order for us to have group chats, every owner needs to turn off RCS Chats to their phone. I can't believe this. What can be done?

@SeanOfKelly Hi there! We totally get how important it is to keep costs down. I'd love an opportunity to look at your Optimum account with you to see what we can do for you, and ensure you are getting the best rate. Feel free to send us a private message anytime for help! ^Andre

@OptimumHelp @optimum My bill still isn’t lower. What’s with the AI reply. How about lowering my bill since a major channel is no longer available that was part of my package.

@shawnd753 Hi there! We understand the frustration when service isn't working properly. Please send us a PM with your account information (address, account #, or phone#). We would love an opportunity to address this issue with you. Thanks! ^Andre

@Optimum even if you somehow managed to fix it it will happen again and again and again you really should play this on your commercials

@raulmcgee Hi there. We'll be happy to assist you here with this issue. Please DM us with your account details so we can assist you right away. ^Juan

Hey @optimum Why the constant signal problems every afternoon on Fox Business ? No other channels affected

@joe_moor8 Hello, Joseph. I'm very sorry for any inconvenience. We'll be happy to assist with going over your account and see how you can save on your monthly bill. Please send us a DM with your complete home address so we can assist you right away. ^Juan

@OptimumHelp Optimum NJ at it again ripping off senior citizens by not allowing them to remove Internet and phone service when they do not need or use it. Lines like well your TV will not work without internet ($130 Extra plan). Commission seeking sales not service.

@NaturalBAuty43 Hi there. This isn't the experience we wish to provide. In the future if you do need any assistance, please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@beauti381 @optimum And it’s terrible! One day I was there, it was out the WHOLE day. Me and mommy sitting there twiddling our thumbs lol. No bad weather or nothing. Just off SMH

Only people who have never had @optimum say this