MVMT Help

@cplloyd95 Hi, Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@mvmt I got these Rory Kramer glasses for Christmas and one of the flip ups is crooked and very loose already. Has been like this for a week now. Any way to fix it?

@SLG4WX @Movado Hi, Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@geordieboyinoz Hi Daniel, Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@mvmt hi, on my mvmt watch (which I love!) The seconds hand has started going forward and then back so time does not change. Any suggestions on how to fix it please?

@jussaren Hey! Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@mvmthelp been 3-5 days no status on my order? When is it shipping?

@calley_john Hey! Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com and someone there will be able to assist you further.

@mvmthelp i ordered glasses on December 12th. They haven't even been shipped out yet. How is it even possible that my order is still being processed? This is unacceptable

@jcdavis23 Hi Justin, Sorry for the experience. Can you please send us your email address and order number via DM so we can check on it for you?

@mvmt you guys really gonna make my mom track down a receipt for a broken hand?

@SissaroJackson Sorry for the confusion! The 40 series collection doesn't have a date window. We’ll make sure to pass this issue on to our website development team. Again, our apologies!

@Froooos_10 Hi there, We are very sorry for the experience. May I please know if you have sent an email to support@mvmt.com? If yes, please let us know your email address via DM so I can go ahead and check on it for you.

@mvmt I have not received my order yet, bearing in mind that I have requested it since December 18th. I hope you will respond quickly

@JoieWrites Hi Joie, First of all, we are very sorry for the experience. Can you please let us know your order number and email address via DM so we can look it up for you?

Serious Christmas fail, @mvmt. Placed an order on December 2nd with anticipated arrival between December 7th and 12. Zero package, zero tracking availability, and zero customer-service chat availability. That's five Christmas presents not under my Christmas tree. Livid.

@vBLKg Hi, We're sorry for the inconvenience! Please reach out to support@mvmt.com, and someone there will be able to assist you further.

what the hell is ups mail innovations and WHY would you use the slowest shipping method during the holiday season @mvmt. you're better off charging customers for a shipping service that actually works. whew i'm so mad y'all. truly.

@BeckyInRI Hi, Sorry for the issue at hand! Our team is currently working on fixing that issue. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@le1a5mk Hi, Sorry for the confusion! Please disregard the DHL instructions as those are meant for international customers.

@mvmthelp trying to schedule a pickup for my return but the your instructions say dhl and the return label says fedex?

@le1a5mk Hi, Sorry for the confusion! Please disregard the DHL instructions as those are meant for international customers.

@mvmt so I'm trying to get my return package picked up. Your instructions say to schedule a pickup with dhl but the return label is for fedex?

@fauxink @joerogan Hi there, Sorry for the issue at hand! Unfortunately, we can't assist you with this inquiry via Twitter. Please reach out to support@mvmt.com, and someone there will be able to assist you further.

@HarvsPols Hi Harvey, Sorry for the issue at hand! Can you please send us your order number and email address via DM so I can look it up for you?

@jenni_west Hi there, We are sorry for the experience. May you please send us a private DM with your email address so I can look it up for you?

@mvmt hey, there! Ordered Nov 27, no update, no delivery. I emailed last week asking for update, no response. I emailed again today. I tried the chat now feature, also no response. Trying here...anyone home?

@Jetsfan1974 Hi, We are sorry for the experience. May you please send us a private message wiith your email address so I can look it up for you?

@mike_patterson1 Hi there, First of all, we are sorry for the experience. May I please know if you have sent an email to support@mvmt.com?

@mvmt can you help out at all with this? Seems as though my package won’t ever get to me...

@shelia6725 @speacock23 Sorry, but we haven't received any DM from you.

@mvmthelp @speacock23 Hey did you get my message? Would like a reply. Thanks.

@speacock23 don't forget to remove the plastic film protectant on the face 😉

@dj_modisette Again, I apologize for the experience. I will make sure to report this issue to our team, and please let us know if you have other questions!

@mvmthelp I did that Friday but have not heard from anybody yet. Also, weirdly enough, my package arrived today but my order status never updated online.

@mvmt are orders taking longer right now to get shipped out? The order said 1-3 business days and I’m still waiting on a shipment confirmation.