Swift

1/2❗️Important Swift customers – we have updated our payment system to ensure your payments are more secure. To find out more go to tfwm.org.uk/payment_update

@LynseyF18699440 Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard my daughters swift card won’t scan using the collector app I keep getting this message

@DanPitt6459 Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard hey, I just purchased the 4 weeks ntrain card and was wondering if it’s possible to use it on my mobile device while I wait for the card to arrive? If so how?

@RogolOkello Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard I have been having login problem for 3 days now to top up swift card for my daughter.

@ESCMattUK I’m sorry to hear about the issues you have faced with your pass. Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard Hi there. I renewed my swift pass a few weeks ago but it won’t work on the bus

@Marksand88 Out bus pass and ticketing team will be best to advise your options. Please contact them on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard hi, when my current 1 week adult pass expires can I purchase a yearly pass using the same swiftcard or must I apply for a new swiftcard?

@Paul1366 Hi there, I am sorry to hear about this. Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard I've bought a ticket and tried to active it using my phone but it keeps saying an error had occurred and try again later. I'm having to pay for a 2nd ticket to get to work, is there anyway of getting a refund on the extra ticket due to the error

@Wingshan213 Hi as this is a public message I don't want to ask for your personal details here. If you are unable to DM us, please contact our Ticketing Team on 0345 303 6760 and they will be able to look into this further for you. Line are open until 1pm today.

@myswiftcard Hi, I ordered a new Swift card on 8 Oct, and it mentioned it would be posted within 7 days, but I still haven’t received it (now 1 Nov). My 4-week regional bus pass started on 21 Oct and ends on 17 Nov. Could a new one be arranged, and the start/end date amended?

@viniziy Please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard how is it that you can't use a photocard to also pay as you go? Why?

@EvanD @TransportForWM It would be best to speak with our ticketing team directly regarding this issue. Please call 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@EvanD Hi there, it will auto kick in and do not need to cancel anything

@JonnyQ88 Hi Jonny, To discuss the direct debit please contact our ticketing office on 0345 303 6760 (lines close at 6pm). Or you may email them on ticketing@tfwm.org.uk with your full details and they will respond to you directly.

@myswiftcard hi guys, I have a returned direct debit from you because my wage date changed this month, how do I ensure the payment goes through please?

@woahitisryan Are you enquiring about the N Network Adult Day Tripper product, at £8:20 per day?

@myswiftcard how do I use a swift card with an nNetwork ticket loaded on the train? Do I have to use the swift card to collect a ticket in station or does the card act as my ticket

@sarahstone197 You could also pay for an 1 week adult ticket which may be a cheaper option.

@myswiftcard Ok thank you for all this information. I’m guessing he would be better off getting a day saver every day?

@myswiftcard how do I know if my application for a direct debit went through as I haven’t received an email? My son starts college tomorrow and it hasn’t arrived!

@sarahstone197 No he would not be able to travel with a child ticket until his 16-18 photocard arrives

@myswiftcard So he can’t have this one unless he has a photo card?

@sarahstone197 Hi yes you can it's just unfortunately without a 16-18 photocard he will not be entitled to child rate tickets.

@myswiftcard No he hasn’t received this yet. Can I just buy a weeks travel for him?

@sarahstone197 If he has received his 16-18 photocard he can pay for a week's child ticket to cover his travel in the meantime. You can find the cheapest tickets using our ticket finder ticketsearch.tfwm.org.uk/#/

@myswiftcard Yes he is

@sarahstone197 Is he travelling by bus only?

@myswiftcard Ok that’s great. So what would be the best way to get him to college and back without it costing me a fortune. He starts tomorrow

@sarahstone197 Hi we have received your application and this is being processed. However, this ticket does not start until 16 September and so you will need to pay for travel until the ticket starts.

@sarahstone197 Hi do you know which website you applied on?

@myswiftcard Luca Stone and its WS9

@sarahstone197 Do you have the full postcode for the address where the application has been made?