namit patil

@British_Airways Done check your DM

@namitpatil2003 Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Kevin B twitter.com/messages/compo…

After this experience, I would never book with @British_Airways again, and I honestly wouldn’t recommend others do either. Over a month with no proper resolution or communication is simply unacceptable.

@British_Airways Your Customer Relations team is not responding to my emails, and it’s been over a month with no proper resolution. How long are customers expected to wait? Very unprofessional

Lost my luggages at London Airport Poor service @British_Airways Raised a complaint too but no response.

@British_Airways Mr James , Your customer relations team is useless they don’t get back to me . Do you understand the seriousness of this situation? I’ve been waiting since the past month for my query to be resolved.

@namitpatil2003 Hi Namit, We're very sorry that you're still waiting and thank you for your patience. Once the Customer Relations team has reviewed your claim they will be in touch. James

@British_Airways It’s been over a month and my case is still unresolved. No proper replies, no communication, nothing. Absolutely terrible customer service.

@British_Airways It’s been over 2 weeks and still no proper communication or resolution. This level of service is ridiculous—constant delays, no accountability, and no clear answers. Absolutely unacceptable. Worst airline experience ever !!

@British_Airways A company of this scale unable to give a clear response or resolution to customers is honestly shocking. No proper answers, no accountability—just silence. This is beyond disappointing.

@British_Airways Your CR team is unable to get back to me with any proper resolution. Your X account is useless—just keeps telling me to “wait,” same as your Instagram. No real help, no coordination, no accountability. This is extremely frustrating.

@British_Airways It’s been over 12 days and your Customer Relations team still hasn’t responded to my email. How is this professional? If your X social team can’t escalate this internally and get me a proper reply, then what’s the point of this account ?

@British_Airways It’s been more than a week that I responded to their email , hope they respond soon orelse I’ll have to escalate things to higher authorities .

@namitpatil2003 Hi Namit, we're sorry you remain frustrated with the handling of your case. If you have responded to the most recent email, then the Customer Relations team will be in touch as soon as they can. Alex

@British_Airways Still no response from your Customer Relations on my previous mail case (Ref: 11295629). It’s been days now and this delay is unacceptable. I need a clear update and resolution urgently. Feels like I’m stuck in a loop .

Disappointed with @British_Airways Customer Relations. They contacted me but failed to address my concerns, instead giving convenient explanations. I replied to their email with further questions, but received no response. This level of service is frustrating and unacceptable.

Hi @British_Airways , it’s been a week since I raised my query and I haven’t received any response from CR . Could you please provide an update? Or should I expect to wait another month for this to be resolved?

@British_Airways @British_Airways I have sent my details via DM , I want my case to be resolved asap !

@namitpatil2003 Send us your case reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Milika

@British_Airways What’s the point of waiting for your Customer Relations team to respond when my query now shows as “case closed”? Is this how you handle customer queries? I haven’t received a single email or any communication regarding this matter. Horrible customer service .

@British_Airways @British_Airways I have shared my details via DM .

@British_Airways @British_Airways Your CUSTOMER RELATIONS TEAM needs to respond to the customers in order to help them !

@namitpatil2003 Our Customer Relations team is best placed to handle your query and will respond to your case as soon as they can. Siobhan

@British_Airways @UK_CAA @transportgovuk @HeathrowAirport British Airways appears to be using unfair practices—denying boarding to some passengers while allowing others with the SAME documents to travel. This inconsistency is unacceptable. Urgent and important!!

@British_Airways @British_Airways already checked the UK transit visa page multiple times, but my main concern remains—why is British Airways allowing one passenger to travel with certain documents while another with the same documents on the same route is denied? Understand my concern!!

@namitpatil2003 Hi Namit. We recommend that you check this link, which is the UK Government's information page about UK transit visas. This will explain who needs one and who doesn't to transit: gov.uk/transit-visa/d… If you have raised a case, you will be contacted in due course. Natalie