Neil Randall

@FashionEyewear shocking service again…no product 4 weeks after order on a 7-14 day estimate (2nd time) refund promised within 5 days…not arrived!

⁦@garyvee⁩ big 4th Quarter Gary…can they come back? (Hi from sunny London)

@unluckyinlife Hi John, sorry to hear of this. I’ll drop you a DM with my work details, and I’ll happily support in getting this addressed for you

@neildrandall like to know what you intended to do about this. She is also a nhs nurse I find your company’s effects in the COVID crisis disgusting

@dannihewson Good luck Danni, been a great pleasure listening, and talking to you

🚨 Some personal news 🚨 After 19 years I’m leaving the BBC and heading off to pastures new (more on that to follow - but not today). Today is to say thank you to all the incredible people I’ve worked with and all the wonderful people I’ve met through the job.

@virginmedia I have done this...no real help, still cant get anyone on the phone- here is the last 24 hours- 2 x 100% drop of packets. clearly an issue. Who can help please?

@neildrandall We're unable to check accounts on Twitter Neil however please make a post on our Forum or text us on 0345 454 1111 so we can run diagnostics with you. ^LCH

@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

@virginmedia And again...3 times today. Can someone urgently call me in the morning? It’s clearly a fault

@neildrandall I'm afraid we don't have account access from here Neil. Due to the technical nature of your query it would be best to post on our community help forums here: virg.in/VMforums. If the community are unable to help resolve the issue, a member of th... virginmedia.response.lithium.com/portal/convers…

@virginmedia Really poor service. Why can’t we actually speak to someone...i dont have the time to wait for someone to maybe make a suggestion. Either your infrastructure is failing or the hardware- less than 4months in

@virginmedia Its just happened now- you should be able to see this drop out your end. Please this needs to be fixed rather than me have to resort to this because no-one is available on the phone

@neildrandall If the issue returns then please let us know so that we can investigate and we can proceed from there for you. ^ZR

@virginmedia Well you can- why has this been happening extensively? Is there a hardware issue or a local issue? I cant have another week of this- as you can appreciate most are working from home.

@neildrandall Glad to hear it, Neil. Let us know if there's anything further that we can help you out with at all. ^ZR

@virginmedia Not so far

@neildrandall Thanks for checking, Neil. Is this issue ongoing for you today? ^ZR

@virginmedia No, status is green for all services.

@neildrandall Thanks for the tweet, is there anything showing for you on the service status page virg.in/service? ^Em

@VisionExpress @VisionExpressPR terrible and frustrating service. Promised info back from both central service desk and loca store and still nothing 48hrs later. Covid or no covid- customers are still@important no?

@OliverDowden @RishiSunak @UKHofficial @VisitBritain Mr Dowden,if this government is really committed to a ‘war on obesity’ & improving the health of the nation then we must be able to safely open gyms, then implement a stimulus package to help recover from one of the longest enforced closures- gyms surely must be in this VAT cut

Let’s restart tourism & hospitality 💥 cutting VAT on food, accommodation and attractions to 5% 💥 every single person to get a #eatouttohelpout 50% discount Absolutely brilliant news! We promised a bold plan & @RishiSunak has delivered for our fantastic #tourism sector

GYMS Many people keen to hit the gym & keeping Britain fit is key in Covid battle We’ve made lots of progress & I know steps businesses have taken to make their spaces & equipment safe Subject to public health, our aspiration is to reopen gyms & leisure facilities in mid-July

@ollielocke Clowns and Jesters...Wednesday nights...that was def a Southampton thing! 👍

My fiancé is reminiscing about ‘turbo shandy’s’ does anyone know what that is.. apparently it Beer, Smirnoff Ice and Vodka!! This was not a Southampton thing #jesters #ifyouknowyouknow

@Aliceliveing_ @matthewsyed Its a great book Alice...Black Box Thinking- also very very good from Mr Syed 👍

@HunterBoots disappointed to have received a brand new bag from a retailer- in sealed bag in this state! Really poor quality from a brand like this at this price!

⁦@patrickfarhart⁩ looking chilled there big man! Hope you’re well mate

I may not be the biggest Sarries fan, but I am not sure you can look on this without the thought that this man looks after his team and does the right thing as an employer. Hats off in my view 👏