Nespresso USA

@paul_amy17 We're happy to further investigate. Please DM your order number and confirm your shipping address.

@NespressoUSA We loved our Nespresso we bought from Best Buy. We had to return it about 3 weeks ago because it was stuck in de-scale mode. It was supposed to have been replaced by now and delivery keeps being delayed. Are you going out of business?

@md1758225881601 Our capsules are hermetically sealed and safe from moisture, air and light so the coffee does remain fresh after the "best by" date. Of course, your satisfaction is our highest priority. In order to best assist you, please DM your order number and email linked to your account.

So it's "Best before" and "OK after" or "Just as good after"? Is this the government requiring this type of dating or your own business practice? Either way, don't ship a product a month before the "Best before date". That seems counterintuitive to the whole concept of quality coffee.

@NespressoUSA ... What's the deal? Just received my six sleeve order and four of the sleeves go out of code in June.

@YesChefRunClub @jacksdiningroom ☕🏃

Weekend mornings, done right. Yes Chef Run Club is back May 17th. Run to eat! 1.5 miles through NYC starting and ending with @nespressousa.  Coffee, food & prizes. Sign up through the link in our bio! #nespressopartner

@faygirl60 We're always here to help! Please call us at 800-562-1465.

@NespressoUSA We recently purchased a Nespresso pop, I HATE it! Something is definitely wrong with it. I have 2 have my husband make my coffee every day, ridiculous, I hate it + would really appreciate exchange it the Nina F, N. 27Street, Philadelphia candnfay@gmail.com

@Hudsonvalleykid Happy Monday, Tim! Thanks for letting us know, and definitely great advice to check for offers to make mom's coffee moments even more special. 💐Have a great week ahead.

@NespressoUSA She just called and LOVES her gift! I told her to make sure to check out the promotion gifts right now like that cute tote bag!

Brothers asking what we are getting Mom for Sunday. @NespressoUSA of course! She can get that cool bag with her order too!

@FaucettTraceii Please DM your Nespresso account number and confirm your phone number. We're always here to help!

@NespressoUSA My Vertuo Pop+ is leaking water from the bottom when making coffee or descaling. I tried your customer support but I cannot get help with this.

@lisaanneb We're glad we were able to set things right and regain your confidence, Lisa. We've notified Bettina and her manager that the service provided was in line with your expectations. Thank you!

@a_Tesa77 @NespressoUSA I called them last night and we didn't really get anywhere but a supervisor contacted me today and straightened things out. That's the Nespresso I'm used to.

Seriously @NespressoUSA your customer service stinks! Long time customer with a defective machine under warranty and you're giving me a hard time?!

@lisaanneb We're sorry to hear this, Lisa! Please DM us your account details, and we can help.

@Hudsonvalleykid Hi, Tim. We did receive your pictures and sent you a DM.

@NespressoUSA Did you get my pictures?

@NespressoUSA My frother has a whisk kind of attachment I usually use, but whats the paddle looking attachment on a magnet on the lid for?

@ElizabethN27329 We're disappointed to hear this, Elizabeth. Our machines are expected to perform well for years to come. On occasion issues can occur, which is why we offer, in and out of warranty repair or replacement and lifetime troubleshooting service. Please DM us if you need assistance.

@NespressoUSA best tasting coffee ever! Too bad the vertuo machines are such crap. We're on our 3rd one in 2 years

@Hudsonvalleykid Can you please DM us a picture, Tim? We'd be happy to look into this further for you.

@NespressoUSA Whats the paddle looking whisk that is on the lid now (while coil whisk is the one attached and using)?

@ipedaltahoe A Machine Expert can help, Beth. Call 800.562.1465 to video chat so we can best diagnose this issue.

@NespressoUSA help!! All of a sudden my coffee is pour into the capsule/pod tank instead of my cup. What's going on and how do I fix it? Please! I've had to drink inferior coffee 2 days now.

@potlist1 Thanks for being patient! Limited Edition Coconut Over Ice is a late spring/summer phenomenon! But keep checking so you don't miss out.

@NespressoUSA when will the ice coconut be back this year? Bc I’ve been refreshing the website every single day and are ready to buy expired black market pods out of eBay at this point?!

@PeachinSeattle Hi Liang, we're very sorry to hear this. Please DM your account number, and a photo of the capsules, and we can help!

@NespressoUSA Hi there, my Vertuo machine cannot scan/read Melozio Decaf pods. I’ve gone through the descaling and cleaning directions and it still flashes the orange light twice. Other pods working. I have 10 more of these pods… help!

@l_castellanos_ We're sorry to hear this. Please DM your email address, or Nespresso account number, and we can investigate.

Hey @NespressoUSA, I’ve been dealing with ongoing issues with my Creatista Pro (stuck in a descale loop, failed repair) and have been told a manager would reach out re: my case: 1079217 For a premium, multi-million dollar brand, this level of support is disappointing.

@DevynNelsonAZ We understand your frustration, Devyn, and we're here to help. Please send us a DM, so we can best assist.

@NespressoUSA I'ts been going on for a year. I've tried 4 different browsers, the app, and placing it through customer service. Nothing works. I'm almost positive you just don't like that I use an alias email. It stopped working after I dropped gmail.

Is there a bigger company with more incompetent programmers than @NespressoUSA? It doesn't matter if I try to place an order through the website, the app, or customer service; every single time it denies payment. Been using them for 12 years; no more.