Optus

Hi there, we greatly appreciate your tenure with us, and it's disappointing to hear that you were not able to get the assistance you were after. If you haven't already, I would recommend reaching out to our 24/7 Customer Payment Support team on 1300 308 839. You can find more information about this here → help.optus.com.au/6018Byj0. If you have already reached out and are not happy with the outcome, or you have further questions, please send us a Direct Message, so we can further assist. -Jay

@Optus are the worst telco on the planet. You’d think that after over 30 years of loyalty they’d be willing to negotiate a compromise and maybe even a little leniency to someone in financial hardship, but no. They don’t care. It’s all about the money. Stay away from @Optus

I see, thanks for letting me know. If that is the case, please try logging into the account after an hour has passed with the new password. If you are still getting an error even after 1 hour has passed, please send us a Direct Message, so we can investigate further. Apologies for any inconveniences this may have caused -Jay

@Optus I already change it but it says that I need to wait 1h

@Optus Hey can I access to my fck account ? I missedy password only 2 time wtf you block me 1h

@liptrouski I'm sorry to heat that. If you do change your mind regarding support, please don't hesitate to send us a DM - Jim

@Optus Sorry Jim, doesn’t look like X wants to let me connect to its servers. I’ve had a few of my orders cancelled and Optus keep delaying it a week, unfortunately I am going to go with Aussie broadband now and hopefully they can sort this mess out

@Optus you’ve cancelled two services of mine now, the FTTP connection has been istalled but you’re sending another person out to check, how many more weeks delay is it going to be now, I should’ve just went with another ISP at this stage.

@DanielleHitch Please feel free to reach out anytime, as we are a 24/7 team here on Social Media, and are happy to assist. - Sim

@Optus I will later, but you said all this last time ...

God I hate dealing with @Optus ... Quoted a phone plan that magically became $200 less when I pushed back. Also overcharged by $50 for past 4 months, despite being on the 'best plan' ..... I can't be arsed the hassle of moving but they absolutely suck. Go elsewhere if you can.

@DanielleHitch Hi Danielle, we apologise for the run around that you've had, whilst trying to get assistance. This is definitely not the level of service that we aim to provide. Please send us a DM here, so that we can assist you via messaging on Social Media. - Sim x.com/messages/compo…

Update. Optus rang yesterday and again today. Explained I need to communicate by email / messaging, told no. Explained again cant clearly hear on the phone. They restarted their script 'Hello, im X, I need to speak to (my name)'. It shouldn't be this hard or inaccessible @Optus

Hi Josh, I am sorry for the delays with your offer through FlyBuys, I can check this out for you, if you need help. Please send me a DM with some details of the offer, any error messages that you saw and whether the order has been processed now. I will be able to investigate further and assist with next steps. - Jesse

Thank you for letting us know, Danielle. We’re sorry to hear about your experience with the referral. We want to reassure you that Optus is here to help. If you’d like to contact us by phone, the National Relay Service is available to support customers when getting in touch. We understand you prefer email contact, and we’re glad you were able to raise your complaint that way. If you need any further assistance with your complaint, please send us a DM here, and we’ll work with you on the next best steps. - Tam

@Optus @OPtus Just submitted a formal email complaint. I wanted to continue messaging rather than provide phone number as am hearing impaired. Asked if I had 'safety issues' & they wanted to transfer me to a 'disability team' rather than just completing the enquiry. Please do better.

Thanks, Viren, if this is happening in multiple locations, then it may not be related to network maintenance or fault. We will need to do some troubleshooting to eliminate common causes, so I would recommend following these steps → help.optus.com.au/6013BHBP Does this occur in a specific circumstance, like on the train during your commute? Otherwise, please send me a DM, so I can discuss the next steps with you further. - Jesse

@Optus Its multiple suburbs in Sydney most of the time i am having issues Quakershill, castlehill, kellyville, macquarie park, barangaroo, wynard

@Optus its been since 7 years been with optus and past few years i had 2 sim cards however my primary sim not only moved to $70 months but services are getting day by day worst call drops and data is not good I have tried multiple settings replaced sim card issue never resolved

@YoungLeex9h Hi YoungLee, we'd love to help you out with your email. So that we can assist you further, could you send us a Direct Message with more details of what you're needing assistance with? -Nic

@optus_help @KindnessAlex @Globalbiosec @Optus Can you please help me with my email

Hello @optus_help - another epic fail. My 90 year old father is in a nursing home and I pay his Optus mobile phone bills. His phone is his only connection to the world and bills were paid, but they cancelled his phone. He is unable to navigate the help process. @Optus #Optus

@crowboy169 We appreciate the kind words, Jason! If you have any questions in the future. always feel free to reach out :) - Kyri

Big thank you to the Optus rep who helped me replace my sim card today. #goodcustomerservice @Optus

@wazyfx Hey Wazy, I am sorry to hear you are having issues with your internet, so that we can look into this further, please send us a DM. Dez

@kartikbhatia90 Hi Kartik, it's not good to hear about the experience. If you do need any assistance, please send us a DM, and we can look to assist you there - Jim

Okay, first off, I'm complaining about @Optus because customer care was useless, so here we go. I was getting a new phone from them, and I couldn't even buy more data when I ran out because the phone hadn't arrived yet. I don't get the connection, but I'm super annoyed.

@DamonLyons17 Hi Damon, it's not good to hear you're still experiencing network issues. Please send us a DM here so that we can assist further. -San x.com/messages/compo…

@Optus We tried to message on the Optus app and couldn’t get a stable connection!

@Optus Thisnis just jokes guys! Be better !

Hi Howie, we apologise for the run around that you experienced whilst trying to connect your new TV to your home internet. This is certainly not the level of service that we aim to provide to our customers. If you need any further set up assistance or tech support, please feel free to reach out to our 24/7 Social Media Care Team here, we'd be happy to help - Sim

Hi Leah, we’re sorry to hear about the issues you’ve been experiencing with your eSIM. This isn’t the level of service we aim to provide. We understand how important it is to stay connected, and we’re here to help. We’d like to take a closer look and work out the best next steps for you. Please send us a private message here, so we can review this further, and we’ll take it from there. - Tam