Nicola Hancock

@TissingtonN @Morrisons Well they gaslit me. No delivery was made yesterday even though they told me it would be. And then about an hour ago they cancelled the order! No apology…awful customer service. I hope you had better luck

@Morrisons still waiting for a delivery that was due between 11 and 12am. Updated to 15.30 then 16.30 it’s now 17.45 is it still coming? My mums 85 she won’t want to answer the door in the dark. No communication at all no updates nothing. 😞

@Morrisons I am totally disgusted with your customer service. I’ve called twice today after my 10am delivery didn’t arrive. Both times I was told it was still coming. At 20:40 I was told I was the next delivery and it’s still not here. You have completely gaslit me

@TissingtonN @Morrisons I’ve been waiting all day for a delivery between 10-11am. I’ve called twice and been assured that I’m the next delivery…which should have been @ 21:30. I feel like I’ve been gaslit 🙁 when you have been up since 5am and need to be up at 5am again this really is poor

@Morrisons I responded to your reply immediately…30mins later I am still waiting for a response to my direct message. You are now 9hours late delivering my order!

@Morrisons my order was due 10-11am this morning. I’ve received a message at 12:12 saying it was on its way and it’s still not here! Is my order actually coming or not?

@UKCelebrations what is happening with this years advent calendar? Bounty for the first 3 windows! I have 3 disappointed children

@Georgeatasda I returned a online order instore on 4/9/24 and am still waiting for a refund…please help

@Morrisons I’ve just checked the app and it has now been rectified. Thanks

@nickih13 Hi Nicola Hancock, uninstall the App and reinstall to refresh and see if this resolves the issue you're having. If not then DM me your Tweet along .....

@Morrisons This hasn’t worked so DM sent

@Morrisons second week of Xmas saver…1st week I didn’t spend enough (due to having liqueurs which weren’t included), 2nd week over the threshold spend to now be told I’ve not qualified for this saver! Even though it’s a 4/5week saver. Am always having issues..help please

@Morrisons I’ve waited 72 hours as suggested but I am still waiting for the autumn saver points to be added to my account. Please advise best way forward

@Morrisons I completed the autumn collector with a delivery yesterday but the points haven’t been added to my account…please help

@Morrisons I have done this…please follow up on my response

@Morrisons Hi Sammi, As in my previous message, I have been sent 2 more vouchers but I can’t use them together or with the delivery pass online weekly voucher either. It’s really annoying that you can’t stack vouchers. Please help Regards Nicki

@morrisons I belong to your loyalty scheme. You have sent me 2 vouchers for more card exclusives..they can’t be used together or with the weekly delivery pass exclusive. Help!

@Morrisons I am still waiting for a response to my direct message I sent 2days ago! 🙄

@Morrisons I have already DMd you at 7am but will re do it now!

@nickih13 Hi Nicola, I am sorry about this. Please can you DM me your tweet, email address and contact number so I can look into this for you? -Georgina

@Morrisons you have sent me an email with a voucher but I can’t use it as I’ve used a voucher from the app…useless!! Please help!

@Morrisons I already have!!!

@nickih13 Hi Nicola. Really sorry about this. Please send this Tweet via DM along with your full postal address, contact number and email you use for your online shopping. We will message you if we require further information or as soon as we have an outcome. Thanks, Tabby

@Morrisons once again you have cancelled a food delivery that I was due today with no explanation. Your customer service is non existent. Am very disappointed you treat your customers like this