NILAY AGARWAL

This behaviour by @TheOfficialSBI Branch Manager is simply not acceptable. If you are doing customer interface work in Karnataka, especially in a sector like banking , it is important to communicate to customers in the language they know. Being adamant like this is simply not right. I have time and again raised this issue of mandatorily posting local staff or staff who know the local language in banking operations, both inside and outside Parliament. Just a few weeks ago, at a Public Accounts Committee meeting, I had raised this issue to the DFS Secretary who assured me action will be taken to follow a office notification that makes this requirement of local language knowledge compulsory. Looks like this still isn’t being enforced properly. I urge the concerned at @TheOfficialSBI to immediately implement the DFS policy that mandates local language requirement. I have spoken to concerned authorities to take action against this manager who has behaved in this manner. Banks working in Karnataka should serve customers in Kannada. Period.