Nora Jones

We’re just getting started — we are building something so helpful and so unique to get you more learnings from your incidents in ways that actually help your orgs grow.

As AI-driven agents become more embedded in digital operations, understanding and building context between humans and agents after failures will be a new kind of challenge. The complexity of novel incidents will only increase—especially when humans don’t fully understand the inner workings of the agents they rely on (who, like us, are inherently fallible). The real question isn’t “Who watches the watchmen?” It’s…. “Who watches the agents?”

@martin_casado Would love to participate

Hey infra folks. We're standing up a new Discord server to discuss CS infra. If you want an invite DM me (reply and I'll follow). thanks!

Increasingly believe that the "good, cheap, fast—choose two" maxim is devious misinformation spread by the slow. In my experience, "slow" and "expensive" usually go together. I was in a meeting yesterday where lopping a year off a project schedule also ended up reducing the cost substantially. Fundamentally, it takes time to spend, and adding the temporal constraint tends to make things simpler and more efficient.

Loved this through and through. Particularly “You should ALWAYS have as few employees as possible” And “Your managers should be subject matter experts”

Exciting news from @AWSreInvent! We’re partnering with @awscloud to launch new generative AI and automation features within PagerDuty Advance. These integrations with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails will empower organizations to enhance incident management, improving operational resilience and efficiency. Learn more ➡️ bit.ly/4ggTMpW

@editingemily @Julie_Gund Me!

I’m heading to Vegas Wednesday morning. Besides leaping onto @Julie_Gund, who am I going to see at #AWSreInvent?!!

📈 Today PagerDuty announced our Q3 results for FY25 with $483M in ARR, reflecting 10% YoY growth. With revenue and non-GAAP operating income both exceeding guidance, we’re on track for sustained growth and profitability. Learn more in our latest announcement ➡️ bit.ly/4g4Em8h

🛍️ Black Friday is just around the corner, and ensuring a seamless online shopping experience is more critical than ever. Our Senior Director of Product Management, Nora Jones (@nora_js) highlights how top retailers can prevent website disasters by fostering collaboration between marketing and engineering teams. Learn more on @rtouchpoints ➡️ bit.ly/3CM4nuK

You left engineering because you were tired of: - PMs who don't understand system dependencies - "Product people" who can't think in flows - Leaders who demand random features - Roadmaps built on hope But what if product management was actually about systems? "Thinking in Systems" blew my mind:

@mipsytipsy I can relate

I did *not* write a book on "igniting your purpose". 😬 That would be the *other* charity majors, pastor's wife and life coach and my personal nemesis.

IT'S TIME TO GET LONG ENTERPRISE SOFTWARE AGAIN The backdrop for B2B tech has never been more attractive than it is now We are coming of of a tech recession that lasted about 3 years Across the board B2B companies are running more capital efficiently, scrutinizing spend more carefully, and watching the dials on growth and spend Customer budgets are starting to loosen up especially as the "soft landing" is occurring and the Fed has started to decrease rates to a steady state in some sort of range (3-3.5%?) AI is delivering ROI contrary to media reports Every B2B company is incorporating AI not just AI native companies and it's improving end user experiences, time to value, shipping time, debugging time Companies need digital transformation more than ever Look at $WMT beating other retailers and even $AMZN by investing in e-commerce, inventory management, and robotics to improve efficiency, discovery, and recommendations $JPM is massively outperforming other banks and spends the most on tech than anyone else as it helps them deliver enriched customer experiences Both infra/security and SaaS will benefit in this environment however SaaS is a bit more beaten down in public markets so they will see a bigger uplift as "death from AI" gets absorbed and budgets start to normalize from customer optimizations Infra/Security are already at high multiples and those should maintain because of the mission criticality of the products but multiple expansion may be hard to come by unless a clear AI story (see $PLTR although $IOT proves this is not necessarily the case if can show fast growth and TAM expansion) B2B companies are FCF machines at steady state (even including SBC) but they have massive growth if they can leverage existing customer trust to expand into adjacencies and build out a distribution moat and prudent investment in this growth allows B2B companies to compound over high growth rates for many years that other industries can not manage So it's time for optimism A lot of medicine has been taken (although for AI native companies one could argue it'll have to be taken again) and companies are stronger, leaner, more customer oriented than before We've burned off many of the excess multiples in the space (except for the highest growth ones) and are set up for a goldilocks zone of 1) increasing customer budgets 2) decreasing interest rates 3) urgent need for digital transformation to respond to competitors and fast moving geopolitical supply shocks 4) decreasing regulation 5) lean teams shipping fast & customer oriented Time to get 🔥 up about B2B!!

Product managers, on the other hand, must work closely with various teams, relying on collaboration and influence rather than authority. When PMs embrace the CEO mindset, they risk becoming overbearing, stifling creativity, and discouraging collaboration – a recipe for disaster.

Hire people that think like owners. Ex-founders or people who want to be founders. They take initiative, act with a sense of responsibility, and are deeply invested in the success of the organization.

Good news: forming healthy attributions is a learnable skill By explaining failures in a balanced and realistic way, rather than exaggerated and colored by shame, you're well on your way to a healthier relationship w/ failure Quote from #RightKindOfWrong bit.ly/RKWBook

🏕️ Join us at The PagerDuty Lodge next week during @Dreamforce for lightning talks and fireside chats with industry experts and leaders from top organizations! Don't miss the opportunity to gain valuable insights and strategies to tackle real-world challenges and elevate your operations. RSVP ➡️ bit.ly/3WPfWc7

@alexlmiller Check it, but use air tags! Lifesaver internationally

I’ve got a 1 hour and a 3.5 hour layover through international airports - check my bag or carry on?

There are legit reasons why leaders can't always explain what's behind every decision or tough situation; privacy, legal, etc. That's why it pays to explain your reasoning when you can; to build up trust for the times you can't.

Once you grow comfortable with the idea that you can only understand or debug your code in prod, whole new vistas and workflows open up to you: * instrumentation * feature flags * high cardinality * tracing * canaries * progressive deployment * autodeploy within minutes

Reducing Coordination Costs in Incident Response pagerduty.com/blog/reducing-… from @pagerduty by @lnxchk