𝐍𝐚𝐧𝐜𝐲 𝐒.

@UPS has THE WORST portal for users when it comes to shipping. Their AI chat help is hopeless and there are no clear methods of communication by writing. What happened to good old fashioned REAL customer service?

@grailed I can’t get into my account. The password reset link doesn’t send me anything to reset.

Careful. I’ve been spotting fakes on @therealreal recently. Here’s one from today: therealreal.com/products/women…

Take caution when ordering from @cultbeauty. Resolving issues is a nightmare. My order was lost. It’s been two months with no items or refund. They claim they are investigating yet I’ve already received confirmation from the courier that the package was lost. What’s going on?

So after one month of zero effort from their part to fix the issue and give me my money back, I finally reported it to my credit card company. That made @Whatnot pay attention. But they still didn’t refund me 🤦🏼‍♀️ Thank goodness my credit card company did.

I purchased an item but the seller never shipped. I reported the problem and @Whatnot cancelled the purchase for me because the seller didn’t. But even after the cancellation, they never refunded me for the purchase despite saying they would.

I am annoyed at @Whatnot because they sent me an email “warning” me that I could be suspended for my recent action of reporting a Whatnot transaction on my credit as fraud. Here’s the full story for your awareness…

I contacted @Modibodi support by email as instructed online for some assistance on Dec 14 and I have not received a response. What is going on?

Still waiting for a refund from @Whatnot for an item the seller never shipped. Order placed Oct 23, order cancelled Nov 13, refund never received as of Dec 19. Filed a fraud report with my credit card because @Whatnot continues to insist they refunded me, which is not true.

@therealreal This is theft and fraud by @therealreal . They withheld the return shipping cost despite promising they waived it. And they withheld tax for some reason.

Reported @therealreal to my credit card company for not refunding the amount owed. My transaction shows they did not refund me the full amount owed for my returned item, which was delivered damaged.

The @therealreal didn’t refund me the full amount I paid after I returned an item. The item was delivered damaged, they told me I’d get all my money back…I want the rest of my refund.

@therealreal Additionally, the label doesn’t work for me. I’m located in France. So are you expecting me to pay the international shipping cost and duties to send these damaged shoes back?

@nszark We truly apologize for this experience and have followed up to your DM for more info!

The quality of service from @therealreal has certainly deteriorated. Damaged shipments, poorly packaged shoes with zero padding or protection. Shoes arrived punctured and scratched. Huge disappointment.

@therealreal I received an email saying the return shipping cost will be deducted. Not to mention, the refund amount is not even correctly calculated to reflect what I paid 😂 You seriously have some issues to sort out.

@therealreal I responded to the DM, but I would appreciate a public response to the problem so that people can see how your company is addressing the issue of carelessness with high-value items. Which apparently happened to other people also. It’s unacceptable for a business like yours.

@therealreal You would think a company that specializes in expensive luxury goods would pack shipments carefully to not get damaged! I returned to the @therealreal after previous bad experiences hoping they improved but I am deeply disappointed.

@nszark Hi there, we truly apologize for any frustration caused! Please feel free to DM us with your order number so that we can take a second look into this for you. - Olivia

@therealreal The shoes I purchased from @therealreal are a limited edition model, worth more than 2k and rare to find. There was zero consideration taken when shipping them. No cushion inside, no wrapping, no protection whatsoever.

@therealreal I did get in touch with support already. They told me to return it. I don’t think you understand the disappointment of receiving your dream shoe in damaged condition that could have been prevented.

@Shopify How can I speak to a live sales rep for a demo to get my questions answered and see if your platform is right for me?