Oh Polly Customer Service

Hey!👋 It has been brought to our attention that some of our followers have been approached by a fake Oh Polly profile. Please do not respond to any messages regarding Oh Polly giveaways that are not from @ohpolly or @ohpollyhelp for your own safety. Have a lovely day!🥰💕

@componiendote would like to use your gift card on this dress, we'd advise waiting until we officially restock the item on our website. This is currently estimated to be around April 10th 💕 We hope this helps, but if you have any questions simply drop us a DM, thanks! - EV (2/2)

@componiendote Hey, thanks for reaching out! We're sorry to hear you're having trouble using your gift card. Pre-orders are handled by an external company called Purple Dot and unfortunately, they don't accept gift cards as a payment method. Apologies for any inconvenience caused! If you (1/2)

hello dears, I'm trying to buy the “Laverna” dress in pastel yellow in size 8, but it's marked as pre-order with purple dot. I have a gift card that I got for my birthday but it won't accept it as a payment method and/or discount, could u please help? thank u! @ohpollyhelp

@nubiqueen24 We're truly so sorry to hear this! Please could you kindly drop an email over to hello@ohpolly.com, as we'd love to help you out with this💘 - LM

@ohpollyhelp hey im out in my heart cut out long dress & the zipped just popped! Poor quality , i only bought it 2 days ago. I need a refund

@itssofiaa @ohpolly Hey, we're so sorry for any confusion here! We've taken a look into this and can see this parcel was delivered to you on Monday 29th December at 15:12pm ❤️ We hope you love your new dress, but if you have any issues at all, please don't hesitate to drop our team a DM -EV

@ohpolly @ohpollyhelp I paid £6.99 for next day delivery - your website says anything ordered before 11pm will arrive 8pm the next day but my dress is now coming tomorrow instead of today, when I will have left the country! It’s the second time this has happened to me OP6056698UK

@_emilygx Hey! Please email us via hello@ohpolly.com with your order number and we can look into this further for you! - YN x

@ohpollyhelp are these the petite length? I ordered petite but they still seem too long on me and I’m 5”3 and your jeans have always been perfect for me!

@LoumSophia We're truly so sorry to hear you've been unable to locate your order Sophia! Please could you kindly send your details over to hello@ohpolly.com with the subject FAO Lowri, as I'd love to check this for you🤍 - LM

@ohpollyhelp i really need help with a order that wasn’t delivery , and says it’s being delivery . Feels like i’m getting the help i need.

@ultimatebarbs @ohpolly Thanks for getting in touch! We're really sorry to hear this has happened! We'd love to look into this further for you so we can help make it right 🤍 So we're able to do this, please DM us your order details, including your order number and email address. Thank you! -EV

@ohpolly @ohpollyhelp i have been waiting for my next day delivery and all day it has said it will be delivered 430 till 630 At 5:30, this changed to unable to deliver and re-delivery on the 21st of November! Really! Hardly the next day premium service that I’m paying for!

@moonchildshann Hey! Thanks so much for your patience! We're hoping to restock Imogene on our US site on or around the 8th of September. You can sign up for restock notifications on our product page in the meantime 🤍 - KH

@ohpollyhelp HURRY AWPPPPP I NEED IT

DAWGGGG THEY STILL HAVENT RESTOCKED 💔 I NEED IT BEFORE NEXT WEEK

@Princess_Debz Hey! We'd love to help you out with this. Send us an email to hello@ohpolly.com and a member of our team will get back to you as soon as possible! 🤍 - KH

@ohpollyhelp hey! Ive done something silly! I returned some items for refund, but I actually found more stuff immediately that I loved but had already pressed refund. I placed the new order the next day. Is there any way to get the stocking fee refunded please? 🙏 🩷.

@dthotchocolayte @ohpolly We regularly search for new talent across our socials, so make sure to tag us in your content for the chance to be scouted💗 - LM

@ohpolly @ohpollyhelp please send me a PR package😭😭, I have a hot body too😩😪 They say a closed mouth is a closed destiny😔

@iamjadashakira @ohpolly We're so sorry, but we have no plans to bring back the brown 'Rosaria' dress! We do stock this style on ASOS though, so it may be worth checking there just in case they have your size ❤️ For a similar alternative, we think you'll love the 'Kadie' and 'Nada' set -EV

@ohpolly @ohpollyhelp My birthday is in a week and i need the Asymmetric Layered Halterneck Mini Dress in Chocolate Brown Please help a girl out im begging at this point ! 😭😭 Do the lords work.

@ShaVonneBoggs Gorgeous! ❤️

y’all like my dress?

@ilyjavonya @ohpolly Hey, we're really sorry to hear this happened! We'd love to look into this further! Please send us an email (hello@ohpolly.com) containing your full name and order number. We'll then be able to help you out right away! Thank you -EV

Sooo I don’t know how to feel rn I order a fucking dress from @ohpolly and all they gave me was a pair of fucking panties and I spent 170 on that dress I’m aggravated..

@Emilykavanagh7 Hey Emily! We're really sorry, but we currently have no plans to restock the 'Vastana' gown in the Lilac shade. Not to worry though as we do have some gorgeous alternatives available including the 'Hera' and 'Lucienne' dresses 💜 -EV

@ohpollyhelp hey, do you know when the Vastana gown will be back in stock in Lilac?

@PappiiiSugar Hey! We're really sorry, but we don't currently offer a student discount. We do however have an outlet section with a range of discounted pieces, as well as our limited 'Buy More, Save More' deal were you can get 3 pieces for $90/$130/$170 💗 -EV

@ohpollyhelp is there any coupons for graduate students? My graduation from highschool is in two weeks

@gemjudicious Hey! Please feel free to reach out to us on hello@ohpolly.com and we will pick your query up right away🩷

@ohpollyhelp is there anyway I can get a quicker delivery - even on next day it’s telling me weeks delivery. Are some of your dresses from overseas? Thank you

@SemiloreX @ohpolly Hey! We're super sorry to hear you've not received a reply on dm from us. Please could you reach out again and we will pick your query up right away💕 - YN x

@ohpollyhelp @ohpolly Hey can someone please reply to my dm I’ve been trying to get a hold of someone for ages and when I finally did I was just ignored?!??!

Hey!👋 It has been brought to our attention that some of our followers have been approached by a fake Oh Polly profile. Please do not respond to any messages regarding Oh Polly giveaways that are not from @ohpolly or @ohpollyhelp for your own safety. Have a lovely day!🥰💕

@Ms__Steph Hey Stephanie, thanks for getting back in touch. Please rest assured we are investigating this matter with the courier and we will be back in touch once we've received a reply. If you have any further queries in the meantime please email us on hello@ohpolly.com 💗 Thank you! - KH

@ohpollyhelp Thank you, I’ve seen it. Is it possible to get the item to arrive sooner as I needed it a week ago. Wouldn’t it make sense to cancel the order and resend it?

Hi @ohpollyhelp, can you chase a delivery for me that was supposed to arrive on Friday 9th May. Order number is OP5295110UK

@1f1xed @ohpolly We sadly don't have any plans to restock this piece, I'm so sorry! A gorgeous alternative that's currently in stock in your size is 'Monte Carlo'💗I'm so sorry for any disappointment caused, and if you have any more questions - please let us know! - LM

This account is no longer monitored by our Customer Service team. We only monitor @ohpollyhelp account. Please refer to help.ohpolly.com to review all the options to contact our support team, 24/7.