Onceit

@SimplysianG Hi there, Could you please flick through an email to members@onceit.co.nz and we can look into this for you :)

@onceit tryna get in touch for my order status, haven’t received any email updates and got a call from the delivery driver when I asked that my order be delivered on 3rd Feb 22. Please help! I can’t find my order now

@Jason02754212 Hi Jason, so sorry to hear this! We have emailed you to get this rectified asap!

@HoneybadgerDr Thank you for your feedback.

@Willander1985 Hi there! Can you please send us an email to our customer services team at members@onceit.co.nz and we can come to a solution for you. Thanks!

@onceit Hi Team, I have always loved shopping with you. However 2020 is not off to a good start. A package was delievered to an incorrect office and there is no way for me to get it back. Its just a matter of $11.99. Can you sort out a refund? Thanks

@Zendesk Hi, just wanting to check that this outage has been reported and if you have any updates. Thanks

@caitlinsaysyes Hi Caitlin, Thanks for getting in touch! At this stage we are unable to confirm when that item is going to be featured again but with our key brands its likely they will be up on the site again within the next month or so. Please keep an eye on the 'COMING...

@geoffwilsonUX The payment screen pops up automatically after 'complete my order'. If you then did not include card details, left the session or closed your browser the order would not go through. Orders are completed when you are taken to our order confirmation page. Thanks!

@geoffwilsonUX after completing your order, it will prompt you to enter your card details. If you need any assistance placing your order please contact memebers@Onceit.co.nz :)

@itskaylenejane We're so sorry to hear you have received the incorrect shoes! Our customer service team will be in touch to get this all sorted for you

@KirstiGrant Hi there, unfortunately we only have one Luca Bedside table in stock currently!

@onceit Is there really only one of these available? Been like this since the sale went live 🤔

@AllieEmCee Sorry to hear your order is running late, please email us on memebers@onceit.co.nz and we can have this resolved for you today!

@naomiperry88 Thanks for getting in touch, I have just looked into this and can see we have responded to both emails last week, there may be a chance they have gone to your Junk folder? If you're unable to see them please call us on 09-973 5442 and we will get this all sorted!

@onceit I've emailed twice this week about a mistake with my order (JFW5PRZN) and had no response. I received the wrong item and would like a refund + my correct item mailed. Please get back to me.

@StarbucksNZ Hi Paige, I can confirm these are coming back to the site this Sunday at 8am :)

@onceit Hi guys! A few weeks ago you had some beautiful vintage travel posters online - will these be coming back? Or do you know where I could get these elsewhere? Thanks xx

@StarbucksNZ Hi paige, at this stage we are unable to confirm when that item is going to be featured again. Please keep an eye on the 'COMING SOON' section of the site or like our [Facebook page](facebook.com/onceit) for regular updates :)

@tatianawise Hi Tatiana, Thanks for your email and order. I'm sorry to hear that your item wasn't quite right, you're more than welcome to return it to us in exchange for store credit or a refund. Here is some information on returns: To be eligible for store credit/refund r...

@rubyalicerose Dispatch dates are between the 22nd feb — 26th feb. Once dispatched it will take 1-3 days to reach you!

@annamanoodle Hi there, we will have someone reply to you now! Apologies for the delay, we are extremely busy due to Christmas.

@annamanoodle Sorry you received your necklace in this condition! Please contact us on members@onceit.co.nz to have this resolved. Thanks!

@lamezoe Thanks so much for the positive feedback! We hope you enjoy your order once it arrives x

@_bysarah Apologies thanks for the heads up! Have changed :)