Orbit Group

Today, we unveil our 2030 strategy. We've outlined our ambition to provide amongst the best customer experience of any housing association. Our strategy focuses on prioritising customer experience and building 5,700 new homes. Read more 👉 bit.ly/orbit2030strat… #OrbitGroup

@melroykazoole We're really sorry to hear about your experience - this isn’t the level of service we aim to provide, and we completely understand your frustration. So our team can look into this further, could you please DM us at @OrbitHelp with your address and contact details? Thanks, Orbit

@orbitgroup thanks yet again to your contractors for leaving mess in the carpark... thats two tyres in a year I've had to replace due to fortem leaving nails in the carpark! Its not my job to clean up their disgusting mess or pay for the damage caused!!! 🤬

@parzival2026 We're really sorry to hear this and understand your frustration. So that the team can look into this, could you please DM us at @OrbitHelp with your address and contact details. Thanks, Orbit

@orbitgroup you having a laugh aint ya, best customer experience my foot, you threaten to evict me coz of a £15 arrears, letter sent on 18th received on 23rd with notice to seek on 25th. you want people to say your the best then stop this behaviour even more so to people with mental health

Today, we unveil our 2030 strategy. We've outlined our ambition to provide amongst the best customer experience of any housing association. Our strategy focuses on prioritising customer experience and building 5,700 new homes. Read more 👉 bit.ly/orbit2030strat… #OrbitGroup

@PeteM_CAFC Hi Pete, we’re sorry to see this happening in your home. We want to do everything we can to help you. The fastest way to get support right now is to call our out-of-hours team on 0800 678 1221. Thanks, Orbit

This is what happens after over a decade of neglect and mismanagement and ironically whilst waiting for the outcome of an initial internal @orbitgroup investigation. Property not fit for purpose and a single mum with a vulnerable child being hounded when slightly behind on rent

@H3RUX @H3RUX We're really sorry to hear this. Could you please private message @OrbitHelp with your details, so our team can look into this for you. Thanks, Orbit

@orbitgroup think they are slick, we are due a new kitchen and instead of providing us with one after 19yrs, they came and did as little as possible. Look at the state of this. Bunch of cowboys

@scathach72003 We're really sorry to hear this. Could you please private message @OrbitHelp with your details and any issues you're experiencing in your home, so our team can help and support you further. Thanks, Orbit

@orbitgroup Never mind your 2030 experience, what about customer experience in getting through to anyone? That's more like #Orbit1830. Impossible! Seems to me you've cut your staff right to the bone. 50 minutes on hold for the 3rd time and still waiting. Disgraceful. @housingdigital_ Didn't you say Stephen Jack was there to ensure good customer service? Why then, doesn't he have an X account so we can tell him what we are having to experience? #OrbitPoorService

@imogen_young24 Hi @imogen_young24 We're really sorry to hear this. Can you please send us a private message with your address and contact details, so our team can look into this. Thanks, Orbit

@HannahHalford13 Hi @HannahHalford13 Thanks for bringing this to our attention. Could you please send us a private message with more information and contact details, so our team can look into this? Thanks, Orbit

@orbitgroup Orbit doesn't can't about a private tenant harassing one of their tenants (70 year old women)for the past 4 years! Constant harassment, abuse, false allegations and what does Orbit do to help? ..Nothing. Disgusting!

@AmyKate2k23 Hi Amy, We're really sorry to hear this. Could you please send us a private message with your details, so we can pass this onto our team. If you need urgent assistance, then please call us on 0800 678 1221. Thanks, Orbit

@orbitgroup close family member at the age of 66 left in heart break and ruin when orbit failed to cap broken boiler leaving 2 weeks of running water 25.10.24 and left with no heating for 2 weeks and still left in mess no call back even from mangers &their mangers DISGUSTING !

@samonenonly Hi Samantha, We’re sorry to hear this. One of our team will call you as soon as possible to help support you with any issues and outstanding repairs you may be dealing with in your home. Thanks, Orbit

@orbitgroup jokers still nothing sorted let down again with repairs not being done! @TheSun might interest u how they have left a tenant living like this

@PeteM_OPFC Thanks for this. We've passed this onto our team and they'll be in touch as soon as they can. Thanks, Orbit

@orbitgroup I'm unable to send a DM

@orbitgroup getting the legal team to call when you are not up to date with your admin is a joke. Then to be contradicted on my own work procedures is better. Oh and to top it off as soon as some emotion is shown the call is ended....

@DavidHibernia @DavidHibernia We want everyone to enjoy their community in a safe, respectful and inclusive way and understand the wellbeing benefits of an outdoor social space. We've agreed for the benches to remain until a new suitable location is agreed and can be enjoyed by all residents.

@orbitgroup 'best customer experience'? Irony alert? Based on this report, a group of overpaid, 3rd-rate, patronising numpties. dailymail.co.uk/news/article-1…

@let35828674 @let35828674 We want everyone to enjoy their community in a safe, respectful and inclusive way and understand the wellbeing benefits of an outdoor social space. We've agreed for the benches to remain until a new suitable location is agreed and can be enjoyed by all residents.

@Kent_Online Great community spirit Would it not be better to let this lovely gathering continue @orbitgroup Is your aim not to provide communities a place to thrive & improve long-term prospects for society🤔 We need to be social NOT sit indoors watching TV & taking Vit D supplements

Shocked neighbours have described a housing association’s demand that they remove their communal meeting place as “health and safety gone mad” buff.ly/3YBa3jO

@Sustainable2Go @Sustainable2Go We want everyone to enjoy their community in a safe, respectful and inclusive way and understand the wellbeing benefits of an outdoor social space. We've agreed for the benches to remain until a new suitable location is agreed and can be enjoyed by all residents.

@orbitgroup @DHSCgovuk Ladies and gentlemen anything you can do about the below it does seem a ridiculous situation and sure this is a minor oversight. Im sure this does not fall within the values and strategy of the organisation? .... kentonline.co.uk/thanet/news/we…

We've recently installed a new defibrillator at our Better Days hub in #Newmarket. Thanks to the @DHSCgovuk #CommunityAED Fund and our matching contribution, we're now prepared to provide immediate assistance in case of a cardiac emergency. bit.ly/4drCgOt

@jayneygascoigne Hi, The fastest way we can help and support you on this is if you call us directly on 0800 678 1221. You can also private message us with further details so that we can look into this. Thanks, Orbit

@orbitgroup New communal fire alarm system installed, 10+ false alarms in 4 weeks. Been going off for 1 hour, fire service can’t silence as Orbit haven’t given them a key or code, engineer over 2 hours away! This is affecting the health of residents @orbitgroup

@JTomlinson182 Hello, We're very sorry to hear about your experience. So that we can discuss this with you, can you please Direct Message us at @OrbitHelp with your details? Thanks, Orbit

@orbitgroup @AngelaRayner @mtpennycook I still have video evidence of the stabbing that caused us to flee. We spoke to the police about the stabbing and then threats were made against us and our property vandalised within hours of us speaking to the police. The police advised that we flee...orbit helped us do so!!

We welcome the acknowledgment that #housingreform is key to the gov’s wider growth ambitions and yesterday's announcement on plans to increase housebuilding targets and publish a long-term housing strategy. It was great to discuss this today with @AngelaRayner and @mtpennycook

@westham_bubble Hello I'm very sorry to hear this. So that we can discuss this with you, please may I ask you to Direct Message us at @Orbithelp with details? Thank you, Orbit

@orbitgroup seriously the service you provide is so bad it’s actually dangerous. You really should be investigated, not fit for purpose and even putting people at risk.

We’re shocked about the current unrest. We were founded to create communities where everyone, no matter their background, can live in peace, with respect and opportunity. We take zero tolerance towards any form of violence, discrimination, harassment or prejudice. #NoPlaceForHate

Recently, we completed our refurbishment at Bushey Court in #Bexley and worked with our #OrbitHomes interior designers to provide a more welcoming space for older people. To celebrate we were joined by both residents & @lbofbexley leader @TeresaONeillLBB - bit.ly/3LRahfs