Pamela Kingsland

@customrdebenham My delivery should have been today by next day priority which I paid for but DPD not even received it from you. Very poor. Plus waited hours on WhatsApp with no reply from you. No idea where my goods are!

@pampsych @pampsych kindly follow back and Dm for assistance.Thank you

@Debenhams dreadful service. Ordered Wallis clothes yesterday premium next day delivery by DPD. You haven’t even sent the parcel to DPD yet so won’t be delivered today even though I paid for it. No number to call you and waited 4 hours now for response on your WhatsApp!

Car insurance renewal with LV gone from £500 to £895 no claims and I’m over 60 yrs old. How are they allowed to do this?

@eonnext it’s impossible to speak with a human being at your organisation! Over 9 minutes waiting in a hold queue! Vital I speak to someone but useless trying to ring!

@AvivaUK My policy is exactly the same as last year other than a 37% price increase. If I did that I’d have no business!!

@pampsych Hi Pamela, The new regulations mean that your renewal price will be the same as or lower than the equivalent price for a new customer, which helps prevent price walking. If you'd like us look over your policy, please do pop us a DM. twitter.com/messages/compo…

@avivaplc 37% increase in my house insurance, no claims made, nothing changed….. is this really fair or is this profiteering?

@virginmedia I am sitting with my dad, age 85, waiting for a promised 11am call from the executive team to discuss his hugely increasing bill and no one has called. there is no number I can call this team on. This is urgent as we have to give 1 month notice or get a new package.

@InterfloraUK Hi Isaac. Guess what - the florist can’t deliver tomorrow either and in fact NO DELIVERY date offered as delivery driver is sick indefinitely and seemingly Interglira can’t offer an alternative florist . I want a full refund now please and will never use interflora again!!

@pampsych Thank you for taking the time to get in touch with us today Pamela! I'm glad we were able to resolve this for yourself! I hope you enjoy the rest of your day 😊 Isaac

@InterfloraUK why did you accept my order and money to deliver flowers today and just ring me this morning to say it will have to be delivery tomorrow because the florist ( is there only one!!) is closed. Shockingly bad service!

@virginmedia Not your fault but I’ve been told this all year 🤷‍♀️ and still nothing

@pampsych Hi Pamela, we understand this but as it's a known issue we'll aim to resolve ASAP. Many thanks ^TW

⁦@virginmedia⁩ - all bloody year I’ve been getting this same message for vacation notice and for auto forward. It’s not user error, lots of people getting this and you are doing nothing to help!!

@virginmedia Have you actually read that forum to the end as I have many times! There is no possible self solution. This has been happening since January and nothing gets done. There must be a lack of attention to legacy accounts as many people have experienced this same issue all year

@pampsych Hi Pamela, this matters as we have a different contact for business accounts. Okay, we would advise using our Forums for help with this as there are issues here community.virginmedia.com/t5/Email/Not-a…. Many thanks ^TW

@virginmedia Why does this matter? This is a shoddy service either way. I have a residential account, ntlworld

@pampsych Hi Pamela, can you please confirm if you have a residential or business account with us? ^TW

@virginmedia all year I’ve been telling you ( multiple times) that my vacation notice keeps failing with the message ‘ Unable to load your vacation notice. Please retry later’ and all year you’ve done nothing! This is vital for my business but hey you just don’t care……

@HLInvest Sorry no one to speak to after 5pm, I saw the portfolio was very wrong at 7.30pm and no one I could contact

@HLInvest Parvez - there is no one available after 7.30pm hence an unsettled night not knowing what happening! Plus I expected a direct link between master data and what I see - otherwise how can I trust anything that you show me in app?

@HLInvest what the yell is happening to my SIPP? All the numbers are wrong in both app and online?

@HLInvest Parvez this ‘issue’ was showing me that my portfolio had halved in value and half of my shares disappeared! This is extremely serious to see and there was No way to contact - if you cannot offer a safe and stable platform then all of your investors should be seriously worried.

@pampsych Hi Pamela, I’m sorry to hear this. We’re aware there was an issue affecting our data feeds. This should now be resolved. We apologise for any inconvenience this may have caused. Thanks, Parvez

@HLInvest have you been hacked! Loads of my shares are disappearing before my eyes!!!

@virginmedia you have doubled my monthly fee. I have tried calling and using chat but no one ever answers. I have written to exec team, no answer. How are customers expected to speak with you or is this avoidance a tactic to keep us contracted with you!