Panasonic North America

@NicoAmarca We’re really sorry to hear about this experience and understand how frustrating that must have been. That’s not the level of service we aim to provide. Please feel free to send us a private message with more details, so we can better understand what happened and look into it. - S

Hey @PanasonicNA @panasonic can you please explain to me why you employ some of the most hostile and unprofessional customer service representatives I’ve ever had the misfortune of communicating with? I’ll never endorse or purchase your products ever again after this.

@nkatoch07 Hello there! We have reached out to you via direct messages with an update on the situation. We are looking forward to your reply there! - F

@PanasonicNA I know and you have done that previously. Your replies take weeks. I am told by Megan Murphy that there’s an issue with the system to reissue checks. This is going on since March 24th?! How complicated can a simple refund be since you have already received the item?! @panasonic

It has been 3 months since I returned my body trimmer, and I still haven't received my refund. To make matters worse, the last check was canceled after I deposited it. Disappointed in the poor and complicated service from @PanasonicNA @Panasonic. Please resolve this immediately.

@nkatoch07 Hello there! Thank you for reaching out! We have reached out to you via private message with an update about the situation. Thank you for your understanding. - F

@PanasonicNA @panasonic A new check was reissued on March 24th, I still have not received it. Is someone walking it from HQ? @panasonic @PanasonicNA please ask Megan Murphy about the check's whereabout or provide a tracking number!

@mishra15687 Hello there! We recommend reaching out to our Official Panasonic Ventilation products support team for further assistance with our products as well as any terms and conditions! - F

@whitnink Hello there! For older models, we recommend reaching out to Encompass in case they still have parts available for your older model. We hope this helps! - F

@PanasonicNA hello can you help me find a power cable for this beautiful 36 year old Panasonic TV? 🙏❤️

@SakshiNKatoch We sincerely apologize for the inconvenience and frustration caused. Thank you for bringing this to our attention, we’ll review the situation and work to resolve it promptly. Your feedback is important to us. - S

@panasonic @PanasonicNA Months after shipping back a defective product under warranty, we still haven't received our refund. Emails ignored. The return process is painfully broken. Extremely disappointed — this may be our last Panasonic purchase. @nkatoch07

@nkatoch07 We’re sorry to hear about your experience and appreciate you letting us know. We’ll follow up on this matter and ensure it’s resolved as quickly as possible. Thank you for your understanding! - S

@PanasonicNA @panasonic It has been months since you have received the trimmer and I have not got my refund. Unexpectedly poor service from such a company. Do you want the customer service member’s name I am communicating via email?

@MI5Mantle Hello Simon! We’re sorry to hear about the delay with your order. Please send us a private message with your order number, and we’ll look into this for you right away. - S twitter.com/messages/compo…

@technics I have an order which is over one month old now and still not complete. I keep contacting customer services but they just say "...we'll be in touch" but nobody ever does. What do I do? @PanasonicNA

@mruk69 Thank you for sharing your thoughts! We’re excited to be back in the U.S. TV market and appreciate your feedback on the Fire TV OS. We’ll be sure to share your input with our team as we continue working to deliver the best experience possible. Your voice matters to us! - S

@PanasonicNA I was so happy to know that Panasonic is selling TV’s in the U.S again. Not happy about the Fire Tv OS. Why would a company that makes quality products have the worst operating system.

We’re truly sorry to hear about your frustration and understand how upsetting this situation must be. To help resolve this as quickly as possible, please send us a private message with more details and your ticket number. We want to take a closer look and ensure you get the support you need. Thank you for giving us the chance to assist! - S

@PanasonicNA Panasonic refuses to honour their warranty. After a sending me all over the place they are now saying they will deal with the replacement themselves. But they require a video, problem is they have no way for me to send them a video and refuse to provide one.

Thank you for providing the model number! We're glad to hear our team has already reached out and added you to their list for follow-up. In the meantime, to record a personal greeting, press MENU, then the # key, and enter 302. Select YES to start recording your message. Once you're done, press STOP and then OFF to save it. We hope this helps! Let us know if you need further assistance. - S

@PanasonicNA Model number is in email ... your people wrote me today and i am on their list to call. he model number is KX-TG994SK. I read the manual and put in all the codes. nothing works. switching to DM.

My mother purchased a discontinued Panasonic model phone. We have had a generic answer on her machine and cannot figure out how tape a personal greeting. Codes don't work. I sent an email & left a VMM on the CS phone line last week. #CustomerService @PanasonicNA

@YIsabelle1 Hello there! We have reached out via private message to further assist, we are looking forward to your reply! - F

@PanasonicNA Worst customer service ever ‼️3 months of use, my PANASONIC microwave oven started making a loud rumbling noise. The repair service didn’t fix it & 🟥The « Support team » ask to bring it back for repair SERIOUSLY 😳😳JUST REPLACE IT AND STOP WASTING MY TIME‼️

@GaelODAsks Hi there! We recommend getting inner blade part number WES9752P for your ES-AWL6A shaver. We hope this helps! - F

@PanasonicNA @panasonic I have a ES-AWL6A shaver. Do you offer rechargable blades for this model?

@samkat59 Hi there! We have reached out via direct message. We are looking forward to your response there!

@PanasonicNA getting support on a microwave at @BestBuy has been difficult. It’s under warranty for a few more days. Help

@ANTIQUELEGEND Thank you for your enthusiasm! We’re excited to be back and appreciate your support, stay tuned for more updates! - S

@panasonic You guys are back so I think you can start posting new stuff again. @PanasonicNA

Panasonic HD Announces Organizational and Personnel Changes

Hi Andrew! We are sorry to hear about the situation you have experienced. We have checked your ticket and would like to confirm that our team is working on the situation. Someone from our team will reach out to you shortly with any updates they have available. We are sorry for the long wait and truly appreciate your patience while we work on resolving this matter. - S

.@PanasonicNA support must be ai. I filed a ticket on about not receiving my s9 lens and sd card that comes as a rebate with a customer support agent. He submits a ticket that includes the s# and a picture of the s# and the first reply to the ticket asks for the s#. What a joke…

@HighDefDiscNews We’re sorry to hear about your experience. We’ve reached out to you directly to gather more details and assist in resolving the issue as quickly as possible. We look forward to your response! - S

Wake up, Panasonic! Prove to me you can fix my problem with my player. I’m not going to just go buy another one of your players, take a loss, and eventually have this happen again. Prove to me you can do better. Prove to me you can fix the issue with the UB820 player, @PanasonicNA / @panasonic. Else, I’m going to buy another brand and sell this player AS-IS.

@HighDefDiscNews Hi! We’ve sent you a message to better understand the issue and look forward to your response, so we can assist further! - S

And then this happens, just like with DOGMA. This is for BLACK PHONE 2 on 4K UHD Blu-ray. @PanasonicNA @panasonic 😮‍💨 🤦‍♂️