Parallels Support

@Lino_vrc Hello, Thank you for contacting Parallels Support. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

@ParallelsCares The video download and archiving tools in the Mac version of Parallels Toolbox won't work without Rosetta 2, but the crucial Rosetta 2 installation message never appears.

Wondering how to reset the settings for all pop-ups that appear in Parallels Desktop? #ParallelsSupportTip kb.parallels.com/123059

@CraigGreenberg5 Hello, Thank you for contacting Parallels Support. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

@ParallelsCares I need help canceling my subscriptions. I haven't used Parallels in a long time but auto-renew was enabled. When I log into my dashboard, both subscriptions are greyed out so I can't cancel them. I was just charged for two renewals. How do I cancel?

@Samauroh Hello Sam, Thank you for contacting Parallels Support. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

This is an important notice. Please fix the Parallels UEFI implementation. Parallels is NOT providing the KEK (UEFI KEK) to support the upcoming SecureBoot CA2023 updates. The deadline is June 24th. Current PK: 'Parallels UEFI Platform Key 2016' Parallels in addition, should also consider implementing the UEFI Default Databases as a recovery and safety mechanism (PKDefault, KEKDefault, dbDefault, dbxDefault). @parallels @ParallelsCares

@ArcaneCrypt @Edizoom Hello, Thank you for contacting Parallels Support. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

@ParallelsCares @Edizoom Hi, Im trying to cancel subscription and there is literally NO way to manage my own account. This is extremely scamy!

@ParallelsCares I don’t need Parallels Desktop for Mac Pro Edition anymore but I would like to keep Parallels Toolbox. Is there a way to change my subscription?

@layanofui @ArcaneCrypt @Edizoom Hello, Thank you for contacting Parallels Support. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

@ArcaneCrypt @ParallelsCares @Edizoom Same problem! I already canceled it from the website, but they are still trying to charge me. Please @ParallelsCares delete and remove my card from your system immediately! I don’t want any amount to be charged automatically!!

@esoaringgadgets Hello, Thank you for reaching out to Parallels Team. Please follow our page @ParallelsCares and send us a DM with your query. For your privacy and security, we kindly ask you to remove your email address shared in this post. Thank you, Parallels Support Team

@ParallelsCares I am having trouble logging on to my account, it comes up as unrecognised browser and says it will send email which I don't get, my account is under admin@L-Busters.co.uk and i have a current parallels desktop for mac pro P8HFPY-XXXXXX-XXXXXX-XXXXXX-ZWNC8M RENEWAL

@YooHooHeyHey Hello RabbiHatter , To receive assistance, kindly follow our page @ParallelsCares and send us a DM with your query. Thank you, Parallels Support Team

@ParallelsCares Does old versions of Windows (like XP) for a pesky device that only has drives for XP -- will it work in latest Parallels on Mac Silicon chips?

@huntersnintendo Hello Dr Hunter, To receive assistance, kindly follow our page @ParallelsCares and send us a DM with your query. Thank you, Parallels Support Team

@ParallelsCares You purposely made it hard to find where to cancel a renewal and I have now been charged for something I have not used for a year. Absolutely despicable company.

@pam_thornlow Hello, Thank you for your comment. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

@ParallelsCares I need to retrieve an old document from an old MacBook Pro using iOS Catalina, with an old expired Parallels, and Windows 7. Is there a way to get a temporary license, say 1 month, to run the old Parallels long enough to retrieve the document?

@M1keWelker Hello, Kindly follow our page @ParallelsCares and send us a DM with your query, please. Thank you, Parallels Support Team

@ParallelsCares launching Parallels forcing an update, forcing a licence update, and then forcing a purchase for a new license. How do I run my existing software with the license already purchased?

@anoopmis Hello Anoop, Thank you for contacting Parallels Support. Please note that the installer from the legacy download still works. Just as a confirmation, please find the link in the following KB article kb.parallels.com/5802 Best Regards, Parallels Support Team.

Also, the legacy download page shows them as end-of-life. Will the old installer 16.5.2 from the Legacy download page work? Please guide.

@ParallelsCares Hi! I had subscribed to Parallels Desktop 16 for Mac Standard Edition Permanent Edition for my Mac Pro M1 in July 2021. My MacBook crashed, and now I am getting my new MacBook, but there is no installer for Parallels 16 on the download page. (1/2)

@dk0342 Hello, Thank you for contacting Parallels Support. Please send us a direct message so we can assist you further. For your privacy, we also recommend deleting the screenshot, as it contains personal information visible on a public post. Regards, Parallels Support

@ParallelsCares On 23rd Dec purchased 1 year subscription for Parallal Spece for my MAC . Amount deducted but subscription activated yet. Please resolve. Transaction details attached for your reference please

@JamesRLandrum Hello James, Thank you for contacting Parallels Support. We apologize for the inconvenience caused. Please send us a DM (Direct Message) so that we can assist you further. Regards, Parallels Support

Hey @ParallelsCares - I’m well aware because for 5 years I’ve contacted support because I still don’t have access to my license and can’t manage my payments and have requested cancellation many years in a row. Every time I connect support I’m told I should have access and I can cancel myself despite saying repeatedly that I don’t. For 3 of those years I said forget it, just give me the license key and I did in fact use parallels, but I’m tired of paying for something I use 10 hours a year. Can you please stop trying to charge my card so I can stop replacing my card number, I told the last two support agents I can’t cancel and want them to do it. This is illegal under US law so I’m certain it’s illegal under EU law.

@anandpa75249173 Hello, Kindly follow our page @ParallelsCares and send us a DM with your query, please. Thank you, Parallels Support Team

@ParallelsCares I recently upgraded my macOS Tahoe version 26.1. Since then I have not been able to use parallels pro & windows 11 on my MacBook. I am not a tech savvy person & tried reinstalling the parallels pro software but it is asking the license key which I don't remember.

@bearpupuk Hello, Kindly follow our page @ParallelsCares and send us a DM with your query, please. Thank you, Parallels Support Team

@ParallelsCares hi folks, I have just moved to a new MacBook and I’m having trouble recovering my product key, I’m not sure which e-mail I used to register but it’s only one of two possibilities. Can you help?

@vignes_k Hello, Kindly follow our page @ParallelsCares and send us a DM with your query, please. Thank you, Parallels Support Team

@ParallelsCares MacOS 26.2 RC is a nightmare if you’re in Parallels Desktop. I just found all my VM crashing be it windows, Ubuntu. Anyone else facing this? Any solution? Unfortunately I depend on this just for PowerBI.

@db_butt_ Hello, Kindly follow our page @ParallelsCares and send us a DM with your query, please. Thank you, Parallels Support Team

@ParallelsCares I already tried the solutions I found online, changing <UseKextless>-1</UseKextless> or <UseKextless>-0</UseKextless>, but the internet still doesn’t work.

Are you having “Unable to perform the action because the virtual machine is busy” error when performing any action in the virtual machine? #ParallelsSupportTip kb.parallels.com/10108

@daStevo Hello, Kindly follow our page @ParallelsCares and send us a DM about this issue please. Thank you.

@ParallelsCares looking for an update on a ticket I have open for several days. It’s number 5549947. It just says ‘work in progress’ but I have not had any response.