NirupamaParsineti

@flyspicejet I can understand delay due to unforeseen circumstances.Flight has landed ON time, yet you are unable to get ground staff to disembark the passengers, causing discomfort! I’m again questioning the same thing! Where is the accountability? I have initiated the DM @flyspicejet

Hi Nirupama, delays are never a part of our plan as we continuously strive for on-time departures. However, at times due to unavoidable reasons, that becomes impossible. We deeply regret any inconvenience caused. We request you to initiate a DM so we may check and assist you accordingly. bit.ly/32NlLej

Airlines preach rules to passengers but where’s the accountability when THEY fail? Today, SpiceJet refused to check in my bag at the gate unless I paid excess baggage. Board or pay — arm twisting at its best. Meanwhile:

@DGCAIndia @flyspicejet

Passengers are penalized instantly. Who penalizes airlines for delays, mismanagement & harassment? Equal — if not stricter — compensation rules are long overdue @DGCAIndia @flyspicejet

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