SpiceJet

#TravelUpdate: Due to the evolving situation in the Middle East, our flight operations to/from Dubai have been restricted, which may result in changes to flight schedules. We are actively communicating with passengers regarding these changes via SMS/Email on the registered contact details. Passengers are also advised to keep a check on their flight status via #status" target="_blank" rel="nofollow noopener">spicejet.com/#status and can contact our 24×7 Reservation Helpline numbers at +91 (0)124 4983410 or +91 (0)124 7101600 for any immediate assistance.

@VipinVi34585896 Hi Vipin, we are in receipt of your email response and have updated our team to check and revert soon. We regret any trouble.

@flyspicejet My flight SG878 (PNR: CCJNkZ) AMD→VNS was cancelled & I’ve been given next-day connection via Delhi. Stranded overnight at Ahmedabad airport with NO hotel, NO food, NO support. Mob: 9565911218 As per DGCA rules, please arrange hotel, meals & compensation

@DKS_Deep Hi Deepak, we have replied to you via DM.

@flyspicejet your staffs are most unprofessional staff. I regret why I booked your flight. @IndiGo6E is best when it comes to customer safty and convenience

Hi Jinendra, please note that we always try our best to maintain departures as per schedule. However, at times, due to unavoidable reasons, we face delays/cancellations. As checked, your flight was delayed due to operational reasons, and the notification regarding the flight delay was sent on the registered contact details (AIRLINES@AIRIQ.IN/ 919932861111) on 17th Mar'26 at 1851 and 2022 hours. Since the information regarding the flight delay was shared in advance, the passengers were not eligible for refreshments. You may refer to Cancellations, Changes, and Delay Policies points 2  in the given link for more information corporate.spicejet.com/Tnc.aspx (Domestic tab). Unfortunately, we would not be able to process your request for a full refund and compensation. We sincerely apologize for the inconvenience caused. corporate.spicejet.com/Tnc.aspx

@DGCAIndia @flyspicejet @YatraOfficial @MoCA_GoI

@flyspicejet Very poor experience with SG678 (PNR: EDU6PW) on 17 Mar (BOM–MAA). Flight delayed 2+ hrs (10:50 PM → 1:32 AM) with NO prior intimation. No refreshments or support at airport. Reached home 4:30 AM, couldn’t attend work. Requesting full refund & compensation.

@BhartiVictory Hi Bharti, we regret any trouble. We request you to share the PNR number via DM so we may check and assist you. bit.ly/32NlLej

@narendramodi - sir, spice jet is making false promises after their failure to perform duties for refunding money.@MoCA_GoI shamful state of affairs by airlines. Pls look ito it.@flyspicejet pathetic response.

@er_sumitvats Hi Sumit, we have replied to you via DM.

@flyspicejet It is more than 48 hours I haven't received any calls from @flyspicejet team. @DGCAIndia @AAI_Official @RamMNK Please take a complaints against. Refund is pending since two weeks. @flyspicejet team is not picking up the calls nor responding.

@flyspicejet CUSTOMER TEAM ARE TAKING CARE YOUR CUSTOMER'S ON PRIORITY. FIRSTLY CENCELLED MY FLIGHT NOW NO STATUS ON REFUND. NOT RESPONDING CALLS OR EMAILS EITHER @DGCAIndia

@ShubhamJos5175 Hi Shubham, we have replied to you via DM.

@goibibo @flyspicejet PNR number sent in personal chat. Let me know if you need any other details. Thanks!

Hi @goibibo, I booked @flyspicejet flight at 4th Mar from DXB - BOM scheduled on 11th Mar. On 10th of Mar I see Flight cancelled at airline. Refund was expected on 17th Mar. Still waiting. Also flights are fully refundable why I’m getting partial refund. @DGCAIndia please note.

@Nagmash61934627 Hi Nagma, we have already replied via email dated 19 Mar'26 at 2122 hours. Please check and reply on the same trail email for further assistance in this regard.

@makemytrip @makemytripcare why its taking time to refund my money as @flyspicejet has already processed my amount. @DGCAIndia @MoCA_GoI please look in to this matter as there are lots of Indians whose tickets are got cancelled and facing problems to claim refund.

Hi Vivek, as mentioned via DM, that we have processed the full refund from our side to your travel agent (AIR IQ) dated 18th Mar'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for refund claim. Please note that the booking is made under a special fare; hence, we regret our inability to disclose the amount. Kindly share the split PNR (OC9KTP) with travel agency to claim the refund. Further, Mr. Rajendra Dattatray Thakakar was not traveling with us under PNR (D8THJV).

@MoCA_GoI I didnt got any reply from @flyspicejet as well as @goibibo

@DGCAIndia @flyspicejet @RamMNK @MoCA_GoI @goibibo my pnr number D8THJV BOM TO DXB WAS CHANGED FROM BOM TO FJR AND TIMINGS ALSO CHANGED BUT SPICEJET IS NOT GIVING ANY FULL REFUND FOR IT PLEASE SEE TO IT There are 4 name 1)vrushali 2)mudha 3)arpita 4)akansha

Hi Avijeet, we never wish to disrupt our passenger's travel plans. We hope you will understand that many factors are beyond our control that determine our flight schedule. This is certainly not the experience which we want you to have. We deeply regret any inconvenience caused. As checked, the flight is affected due to operational reasons, and the information about the revised flight timings was sent to the registered contact details via SMS/Email dated 16th Mar'26 at 0927 hours, dated 19th Mar'26 at 1330 and 2119 hours and dated 20th Mar'26 at 0015, 0212 and 0329 hours. Further, as checked, the passenger was assisted with an alternate flight at the airport.

@flyspicejet Just look at the timeline of connecting flight. @MoCA_GoI @RamMNK for how long we have to face trouble and humiliation?

#TravelUpdate: Due to the evolving situation in the Middle East, our flight operations to/from Dubai have been restricted, which may result in changes to flight schedules. We are actively communicating with passengers regarding these changes via SMS/Email on the registered contact details. Passengers are also advised to keep a check on their flight status via #status" target="_blank" rel="nofollow noopener">spicejet.com/#status and can contact our 24×7 Reservation Helpline numbers at +91 (0)124 4983410 or +91 (0)124 7101600 for any immediate assistance.

Please note that we have processed the full refund of INR 7106 from our side to your travel agency (MakeMyTrip India Pvt. Ltd.) dated 20th Mar'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for a refund claim.

@Tufai8229 Hi Tufail, we shall check this and let you know. Kindly allow us some time. We regret any inconvenience caused.

@flyspicejet your customer support regarding this matter. This delay is unacceptable and has caused me financial loss and inconvenience. I request you to kindly process my full refund immediately and provide an update on the status at the earliest. If the issue is not resolved

Please note that we have processed the full refund of INR 13723 from our side to your travel agency (MakeMyTrip India Pvt. Ltd.) dated 20th Mar'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for a refund claim.

@Adarsh20369496 Hi Adarsh, we shall check this and let you know. Kindly allow us some time. We regret any inconvenience caused.

Very poor experience with Goibibo & SpiceJet. My Varanasi Pune flight was cancelled,yet my refund keeps getting delayed with new timelines every time I follow up.Unacceptable.Customer shouldn’t suffer for airline issues.Please process my refund immediately. @goibibo @flyspicejet

Hi Dr. Rohit, please note that we have processed the full refund from our side to your travel agency (AIR IQ) dated 13th Mar'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for a refund claim. We would not be able to disclose the amount since the booking was made under a special fare. We regret any inconvenience caused.

Still waiting for my Rs. 15,824 refund from @YatraOfficial & @flyspicejet My #Dubai- #Amritsar flight (March 14, 03:00 AM) was cancelled due to #middleastconflict #airspace #restrictions. As per Govt guidelines, I am entitled to a FULL refund, but still haven't received money.

Hi Harsheen, please note that each passenger is permitted to carry one piece of hand baggage with a maximum weight of 7 kg, free of charge. Additional items such as laptop bags, ladies purses, and duty-free shopping bags can be carried alongside the hand baggage, as long as the combined weight remains within 7 kg. Kindly note that hand baggage exceeding the 7 kg allowance will be charged at INR 750 per kg if excess weight is identified during boarding. As checked, the passenger was carrying 4 kg of excess hand baggage and was charged accordingly as per the Terms of Carriage. Any surplus weight in hand baggage cannot be transferred to check-in baggage. Further, we are concerned to note your feedback. You may refer to the Baggage Allowance and Excess Baggage Policies point 1 in the provided link for additional details: corporate.spicejet.com/Tnc.aspx (domestic tab).

Shocking harassment at the airport. Staff member Shifas Kunumpurath pulled me aside, claimed my laptop bag was 11 kg, and demanded ₹3000 with no clarity. I was held for 30 mins, refused check-in option, and threatened that the gate would close if I didn’t pay. @flyspicejet

#WeatherUpdate: Due to bad weather in Delhi (DEL), all departures/arrivals and their consequential flights may be affected. Passengers are requested to keep a check on their flight status via #status" target="_blank" rel="nofollow noopener">spicejet.com/#status.

Hi Aditya, please note that we have processed the full refund in divided PNR: DG7WJA from our side to your travel agency (AIR IQ) dated 05th Mar'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for a refund claim. We would not be able to disclose the amount since the booking was made under a special fare. We sincerely apologize for the inconvenience caused.

@HappyFaresindia @sonustdr Same here @flyspicejet and @HappyFaresindia , please refund asap. @jagograhakjago please help

Dear @flyspicejet You are saying the refund has been processed to the travel partner (AIR IQ). Kindly share the RRN / transaction reference number publicly as proof. Also requesting @HappyFaresindia give written confirmation. PNR: SHJPYA @MoCA_GoI @nch1915 @DGCAIndia

@pal_vikram36585 Hi Vikram, please share the names of all passengers via DM so we may look into this for you bit.ly/32NlLej

#spicejet #AjaySingh_SG As we were 8 people traveling to Dubai on 5 March DEL-DXB. •4 people were traveling with Air India - 9989LC •4 people were traveling with IndiGo - C1YM9L But because of the war, we were not able to go and we were to return on 9 March with SpiceJet but because of the war situation, when we didn’t even go, how could we return? That’s impossible….Due to the same reason, IndiGo and Air India gave us a full refund But SpiceJet is refusing to give the refund they are saying that it’s impossible But in this situation, how could we even go? And if Air India and IndiGo have given us a full refund, then SpiceJet should also give us a full refund. We have already sent mail group desk. group desk denied for full refund. We want a full refund because it was not our fault. we also sent same request group desk. (Spicejet PNR - AFSH7N) Waiting for your positive response.

Hi Shilpi, please note that we have processed the full refund from our side to your travel agency (ORN Vacations Pvt. Ltd.) dated 14th Feb'26. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for a refund claim. We would not be able to disclose the amount since the booking was made under a special fare. We regret any inconvenience caused.

Hey @goibibo ₹10,400 refund pending | Booking GOFLDSTAJK722169802. Flight cancelled (19 Feb), issue raised 2 Mar. No support. Airline refunded (DGCA confirmed), but Goibibo hasn’t. Ticket closed. @makemytrip @DGCAIndia @nch1915 Kindly look into this.

@iambinax Hi Binax, we have responded to you via DM.

@flyspicejet PNR-K6S7TB. WORST CUSTOMER CARE. FLT XXNLD AND TRYING TO RESCHEDULE FROM 48 HRS NOW. 12 MINS ON QUEUE AND THEN GETS DISCONNECTED 31 TIMES. OTHER AL'S HELPED WITH BOOKING WITH SINGLE CALL AND SPICEJET STILL TRYING TO BE GREEDY WITH SPECIAL FLIGHTS.