pinemedia

@N__W6 @N__W6 Thanks for getting in touch. Can you confirm your full address and postcode so I can check from our side?

@pinemediauk No connection in S11. Has been a recurring theme over the last week re. sporadic cuts / inability to reconnect Have tried to call

@TomCushnie @TomCushnie Thanks for getting in touch. We are aware currently of an outage down to Openreach equipment in the area. We do hope to have this back online as soon as possible.

@pinemediauk internet down in S1 queen st for last hour. Any update?

@ByteITLtd @ByteITLtd Thanks for getting in touch. Can you confirm your full address so we can check?

@pinemediauk no internet again.. S1 2EG. Been without internet for the past 1 hour

@SchurferTom @SchurferTom Thanks for getting in touch, We did experience an outage yesterday of our equipment alongside a number of other providers. This was resolved yesterday and all of our customers should have service returned. Can you confirm you are back online?

@pinemediauk any eta on service coming back up in S2?

@Loopy22 @Loopy22 We are currently aware of a outage in some areas of the city. Our engineers are working tirelessly to get this back online as soon as we can. For up to date news on the outage, please keep an eye on our status page found at: status.pinemedia.net

@pinemediauk hi. Are you aware that your broadband is down in kelham island? Brooklyn Works

@Holly94561646 @Holly94561646 Thanks for getting in touch. We aren't aware of any outages. Please contact support@pinemedia.net. Our support team would love to help get you back online.

@pinemediauk we have no internet, is it down in the region?

@DeaconOfTheUK @DeaconOfTheUK Thanks for reaching out, I do hope you're well. We unfortunately suffered an incident last night that caused a breif loss in connection. We believe this has now been resolved, if you can confirm you are back online?

@pinemediauk hi, I've had a network outage and cannot reach your offices. Is there a general outage? I cant find any communication anywhere or get in touch with anyone

@EmmagicalDay @EmmagicalDay Thanks for reaching out, I do hope you're well. We unfortunately suffered an incident last night that caused a breif loss in connection. We believe this has now been resolved, if you can confirm you are back online?

@HeatherSalway1 @HeatherSalway1 Thanks for reaching out, I do hope you're well. We unfortunately suffered an incident last night that caused a breif loss in connection. We believe this has now been resolved, if you can confirm you are back online?

@MWG1301 @MWG1301 thanks for getting in touch. We would love to be able to help more, can you please reach out to support@pinemedia.net with your query and we can do our best to resolve it.

@pinemediauk when are you going to stop lying to your customers

@Holly94561646 @Holly94561646 Thanks for getting in touch. Can you confirm the full address and postcode?

@pinemediauk we have no internet connection

@MCGlentworth @MCGlentworth thanks for getting in touch. We are working as quickly as possible to resolve the issue tied to the outage.

@pinemediauk internet dropped out yet again tonight. You used to be so good but now so utterly unreliable. What's gone wrong? Looking increasingly likely that it's time to say Goodbye.

@Katiewi40510202 @Katiewi40510202 Thanks for getting in touch. Can you confirm the full address and postcode?

@liv15427 @liv15427 Thanks for getting in touch. Can you confirm your full address and postcode. We can certainly check for any issues.

@CUSHNlE @CUSHNlE Thanks for getting in touch. We did have a minor outage which is now resolved.

@pinemediauk internet down in S1

@Holly94561646 @Holly94561646 Thanks for getting in touch. We did have a minor outage which is now resolved.

@pinemediauk is wifi down?? we have no wifi

@nic84933116 @nic84933116 can you confirm your full address and postcode so we can check?

@pinemediauk any problems reported in worrall? We’ve an engineer coming Friday but I need it for work so seeing if any probs not at our house

@phil_courteney @phil_courteney You can message us via our Facebook page facebook.com/pinemedia or email support@pinemedia.net. We've double checked your connect and we can't see any issues.

Hey @pinemediauk ! Just noticed something about your helpline’s staffed hours…no weekend coverage! So my fibre broadband is out, I was wondering if anyone on the social media team could help out? I’m working all weekend and need my bandwidth! 😬😁👍 thank you! #help #techsupport

@OurCowMolly @Graham21 @EE Hi Graham, we can quote for FTTPoD if we’re close. Feel free to get in touch if interested.

@Graham21 @EE We have it with @pinemediauk up at the farm. 300mbps ish

Surprisingly difficult to answer the question: Can I get full fibre broadband with @EE (business)? despite logging in etc.

@gyreandgimble @gyreandgimble Hi, you can do this by contacting accounts@pinemedia.net :)

@pinemediauk Hello, im moving house and need to cancel our broadband. Cant see how I do that? Not sure where in sheff im moving to yet, but hoping to re-sign up when ive moved 😊