PlanetScale Support

@AmirAnvarov Hello Amir, I would probably recommend using the Prisma connection example we provide for use with Prisma as a starting point rather than the Neon serverless example you linked to. If further help is needed please reach out to us in support via planetscale.com/contact.

@planetscalehelp Can you please ask your team to create a working tutorial on how to setup PlanetScale PostgresSQL to work with Prisma in NextJS? I spent 5 hours following and experimenting with your guide, and it didn't work! I'm asking for Prisma specifically

@AmirAnvarov Hello Amir, we can pass along that feedback to the team! Are you having trouble connecting or a different issue? With our connection details, following the Prisma Postgres docs may be a good choice for now: prisma.io/docs/postgres/…

@AnkitMishraexe @PlanetScale I would be unsure as well but I'm glad you were able to find them in your spam folder so that should help get your email confirmed hopefully! If you see any details in Gmail that indicate why it went into spam though please let me know!

@planetscalehelp @PlanetScale from last 24 hours i am trying to verify my email to get started, and i am not getting mail, please help

@AnkitMishraexe @PlanetScale Hello Ankit, is the email you used ankitmrmishra1118@gmail.com? If so I see multiple deliveries to that email address that were successful with the most recent one being from `2025-08-01 07:36:00 UTC` about 7 hours ago around the time you had written in.

@govinda4india Happy to hear it!

Hi @planetscalehelp, I want to export .sql from my PlanetScale MySQL Database. How can I do this?

@govinda4india Hello, I think the readme shares some tips and if you already have a local MySQL instance running, you could always grab the latest release for your operating system from github.com/mattrobenolt/p… and run the `ps-http-sim` command from your terminal.

@govinda4india Hello, we recommend using our `pscale database dump` command for this purpose: #create-a-backup-of-an-existing-branch" target="_blank" rel="nofollow noopener">planetscale.com/docs/cli/datab…

@quartzdevgg @PlanetScale sorry about that, should be fixed now

Hi @PlanetScale @planetscalehelp Your support account says DMs open but they aren’t! Verified only Got a couple of questions I’d love to chat about

@HariShankarDas Hello Hari since you also wrote in with a ticket I'll continue any additional conversation there with you as it is easier than going through Twitter/X.

@planetscalehelp My database is sleeping and I can't wake it because of a bug. It says it is already woken up on 9th Apr. Please help me to recover my data ?

@calbach_ @PlanetScale Hello! If you can, please reach out to us via support.planetscale.com so we may be able to help you with this issue in more detail!

🎉 Introducing schema recommendations You will now automatically receive recommendations to improve database performance, reduce memory and storage, and improve your schema based on production traffic.

@keeghanmcg @vercel_support Hello Keeghan, if you don't mind sending in a message over at support.planetscale.com with further details it'll help facilitate a more detailed response and we can see if we can offer some helpful information to help reduce that stress level during deployments.

@planetscalehelp @vercel_support is there a way to automate the database changes during a Vercel build? My number one reason for failed Vercel deployments is forgetting to merge the Database changes... And I always stress in the time between pushing DB changes and deploying!!

@NikSpyratos Thank you for the suggestion and it is one we have heard from a few others as well!  Adding new regions is always a carefully thought out process for our team but we just wanted to acknowledge your request to let you know that you've been heard.

@yadvendra016 @PlanetScale Hello, We are optimizing for markets that we are set up to serve well as a company. In the future we will be bringing the free Hobby plan back in your region once we are set up to deliver our full range of services within it.

Dear @PlanetScale @planetscalehelp why is your hobby service not available in india??

@fraser_march it might be an issue with Boost. Try removing the pending Boost cache from your main branch.

@planetscalehelp my deploy request has been in the queue for hours now. Is there an issue?

@mahmudthescott Hello, since I see you also submitted a ticket I'll be responding to you there in just a few moments!

@planetscalehelp hey I want to import local csv file onto my planetscale database through the pscale cli, can you please show me how, my file is quite large

@ke1bs If you are still experiencing this issue please reach out to us using support.planetscale.com and we'll be able to troubleshoot this further together with you!

hey @planetscalehelp, I'm getting certifcate has expired error with prisma. Anyone else reporting this? Have re-authed several times

@ishnbedi this is a recent change on our part to combat abuse of our service. If adding a card is a blocker for you, open a ticket and we'll sort something out: support.planetscale.com/hc/en-us/reque…

@planetscalehelp I can't create a free database without adding card information. Is this a new update or some error from my side? I have only one organization and I deleted the previous db to create a new one.

@f1rstchair @PlanetScale sure thing. we're taking a look at your ticket now

@planetscalehelp @planetscale can I please have some help with a DB of mine?

@hnkhan981 Hello, I had some good success using DBeaver a few weeks back in the following discussion that might be helpful: #discussioncomment-5952996" target="_blank" rel="nofollow noopener">github.com/planetscale/di…

@__SteveTaylor__ Hi Steve, if you are still experiencing this issue please send in a ticket to support.planetscale.com that way we can assist you a bit more directly to gather more information and troubleshoot it more accurately together.