Planoly

@sarahsadd Hi! So sorry about the contact form issue and the unexpected billing. We want to make this right. Creating a support ticket now for sarah@apertureroadproductions.com - our team will follow up directly via email to resolve this. Thanks for your patience!

@planoly your submit button isn't working on your contact form on your website. I've recently been billed for a year subscription when I haven't used your platform in over 2 years. No email notification about the renewal. I expect a refund. sarah@apertureroadproductions.com

@ltrllyjustagirl Hey! We're all back up and running now 🙌 The issue with custom domains has been resolved. We implemented a fix to prevent this from happening again. You should be good to go! Sorry for the disruption. Let us know if you're still seeing any issues.

@planoly when is your service going to be up again???

@AnnieBleecker Would you be open to sharing your email in our thread here so I can share with the team?

@planoly X no longer allows you to DM without a premium account

@planoly i've been trying to get support help since last week with no response other than a request for screen recordings, which I sent and then crickets. is this even a legitimate company?

@ellgowrley Hey there! Happy to help! I am going to DM you now to get your contact info so our support team can help.

@planoly could you help me figure out why my URL isn’t working when I try to click on my phone but on desktop it’s fine? Just ordered 100 business cards with a URL that now doesn’t work 😭😭

@tanyajunghans Thank you for your patience. We're on it!

I wonder why X has banned Planoly links... 🤔 But, I have a plan... 🙂

@tanyajunghans We appreciate you bringing this to our attention! Our new domain may be temporarily flagged as it's new with high traffic. We're actively working to resolve this. Meanwhile, snipfeed.co/username links still work perfectly.

@adamfellifritt @Marvin_Domonkos Hey Adam! We sorry to hear you've had a bad experience with our support team. We'd love the opportunity to turn that around and would be happy to connect with you. Is there an email we can reach out to? Looking forward to hearing back.

What a big regret ever using @planoly. Absolutely despicable customer service. Metricool has got it going on.

Hey @cheet0_dust Thanks for asking! We know this is an important feature for users and are patiently waiting for Meta's API to allow us to add this feature. Instagram has not rolled out this feature to all users and has yet to update their API to support it. We’re hopeful that Instagram will make this update soon, and once they do, we’ll be ready to implement it in Planoly. Thanks for the feedback!

@planoly hiiii, when will the limit of media files be increased to 20 for Instagram's static posts?

@lafillesurvit Learn more here: help.planoly.com/knowledge/unde… 😊

@lafillesurvit Hey Cathy, you can still use Planoly without linking an IG account! You can upload, plan, and schedule content, then receive reminder notifications when it’s time to post.

@SpectralSybil Hey! As you mentioned, Snipfeed is now the Creator Store under Planoly. We're focused on building tools to help creators grow and monetize. Change can be unexpected, but we aim to provide more value and support. We'd love to work with you and I'll send a few offers in your DMs.

any creators have good suggestions on alternatives to linktree and snipfeed? apparently snipfeed just got eaten up by planoly and wants money now to display links...

@VantaXRoom We are sorry to hear you’re having a tough time! We’d love to help you out and get things back on track. I’ve reached out via DM to assist you further—please hang tight, we’re here to support you every step of the way!

Anyone know another “my links” website? @planoly has me 17 kinds of uffed up

@VantaTajoir @DarrenStein Hi there, thanks for reaching out! We want to ensure you’re fully supported through this transition. We’ve sent an email to all current Snipfeed users about the changes, but we're happy to assist further. We'll DM you shortly and are here to help get things back on track!

Tomorrow's the last day to submit your artwork to our #Jawbreaker-Inspired Emoji Contest! Enter for a chance to win a year-long subscription to Planoly and a once-in-a-lifetime Zoom meeting with Jawbreaker director @DarrenStein and some of the cast! 🔗: snipfeed.co/planoly

Hi there! 👋 Thanks for reaching out! We're aware of an issue where reauthorization status isn’t showing on mobile after recent Instagram API updates. The good news: your content is safe on web! Try this fix: 1️⃣ Log into Planoly on web 2️⃣ Go to account switcher 3️⃣ Add/Edit Social Connections 4️⃣ Click Instagram & refresh connection Let us know if you need help! 💬

@otakusachi @planoly Same. Everything has disappeared from my account that I’ve used for YEARS.

Does anyone have @planoly and it actually works? It won't even find my one workspace (that's already set up) to let me schedule anything, and when I just try and schedule on the "main" channel it won't even post to that.

@lillybaik To continue using Planoly’s features, you have two options: 1️⃣ Switch to a Business/Creator account. 2️⃣ Unlink your Personal account and utilize our new reminder-only feature. help.planoly.com/knowledge/unde…

@planoly Confused why I keep getting this screen when trying to reconnect my account, as your site says you still offer the free plan I’ve been using for years. How do I reconnect my account?

@lillybaik Hi there! Happy to clarify 😊 Due to updates from Meta, Personal Instagram accounts are no longer supported for use with third-party apps like Planoly.

@otakusachi Hi there! We're sorry to hear you're experiencing these issues. We'd love to help resolve this for you. We'll reach out via DM to assist you directly. Thank you for your patience!

@vivioletmuse @DarrenStein I've sent you a DM to request your email to escelate your request!

Our #Jawbreaker-Inspired Emoji Contest is still underway! ✨ Submit your emoji art for a chance to win a year-long Planoly subscription and a Zoom meeting with director @DarrenStein and some of the cast! 📲 Enter now before July 10: snipfeed.co/planoly