POPhelpdesk

Hi Prashant! We’d never want your experience with POP to be anything less than great. We’ve reviewed your concern and have escalated to our internal team for further action. We’ll ensure this is resolved at the earliest possible. Meanwhile, if you have any questions, please feel free to reach out to us via DM, we’re always here to help.

Hey 👋@POPclubOfficial Ordered 4 packs of dates but received only 2 on March 12. I’ve already complained multiple times through the in-app chat, but still no response. Last time, it took over a month to get my refund—are we doing that again or can you guys actually fix this now?

Hi Pratik! We value your experience with POP and want to ensure it’s always a smooth one. We’ve received your details via DM and have reviewed your concern. Upon checking, we found that this was not your first transaction. As per the eligibility criteria, the offer is applicable only on the first transaction, which is why it could not be applied in this case. If you need any further assistance, please feel free to reach out to us via DM, we’re here to help.

@pophelpdesk @POPclubOfficial @instamart_it Check DM

@POPclubOfficial seems quite false offers for promotion. Transacted using Rupay UPI card for first time in POP UPI in @instamart_it . Instead of Flat Rs 100 cashback as promised did got nothing. So pathetic!!

@Nitish3341390 @POPclubOfficial Hi Nitish! We couldn’t locate your details with the information provided. Kindly share your contact details via DM so our team can review the issue thoroughly. We appreciate your patience and look forward to assisting you.

Happy Q2 to all our Q2s 🥰

@SurajMaurya7318 @POPclubOfficial Hi Suraj! We always strive to make your experience with POP exceptional. Unfortunately, we were unable to locate your details with the information provided. Kindly share your registered contact details via DM, and we’ll be happy to assist you further.

@Web3prash Hi Prashant! We truly value your experience with POP. Unfortunately, we were unable to locate your details with the information provided. We kindly request you to share your registered contact details with us via DM so we can assist you further.

Hey @pophelpdesk Ordered 4 packs of dates but received only 2 on March 12. I’ve already complained multiple times through the in-app chat, but still no response. Last time, it took over a month to get my refund—are we doing that again or can you guys actually fix this now?

Hi Manav! As discussed over the call, we’ve received the required details from your end and have shared them with the concerned team for review. They are currently looking into the matter, and we’ll keep a close track on the progress to ensure it’s addressed at the earliest. We’ll get back to you soon with an update. Thank you for your patience and understanding in the meantime.

@pophelpdesk guys dont use pop application they ate my 52 ruppes cashback for no reason

Hi Abhimanyu, we truly care about your experience with POP and want to ensure it’s always a positive one. Could you please share an image of the product along with a clear photo of the shipping label (with all details visible) via DM? This will help us review the issue more thoroughly and assist you accordingly.

I ordered something from Pop Upi but I got something else and their customer support is also not good. Buy item at your risk from this type of e-commerce sites. #popupi @POPclubOfficial

@Vocab_by_Ansh @POPclubOfficial Hi Ansh! We want to ensure your experience with POP is smooth and hassle-free. The return pickup has been arranged from our end and will be attempted within the next 2–3 days. If you need any further assistance, please feel free to reach out to us via DM, we’re here to help.

@POPclubOfficial Few days ago I raise the return request for my shirt as it was not fitting me properly too tight. But after sometime automaticly return request was cancelled from your hand and I don't have any option for return and I have reached multiple request.

Hi Ajaz! Your experience with POP truly matters to us, and we’re committed to making it a smooth one. We’ve reviewed your concern and have rescheduled the return pickup, which will be reattempted within the next 24 working hours. Kindly ensure you’re available with the product during the pickup. In the meantime, if you need any further assistance, please feel free to reach out to us via DM, we’re always here to help.

@pophelpdesk And also kindly arrange the return of this Order ORb6a226914d_2871059

@pophelpdesk My return for Order ID: ORd026bce665_2818345 was cancelled with a false claim that the pickup was “attempted multiple times.” The truth? The delivery agent showed up just ONCE. Kindly fix this immediately.....

@tiwery_bis41168 @POPclubOfficial Hi Bishal! Your return request has been successfully approved, and the pickup will be scheduled shortly. Please keep the product ready for a smooth handover. If you have any questions in the meantime, feel free to reach out to us via DM, we’re always here to help!

@POPclubOfficial I purchased a headphone from Pop Upi, but it had issues. I returned it on 28th, and the return was rejected on 29th. Since then, I haven’t received any updates. If this is not resolved soon, I will file a complaint in the consumer court. ID: ORb60cc073b2_2882316

@Joyanta44637696 @YESBANK @POPclubOfficial Hi Joytana! We want to ensure you have a smooth experience with POP. Could you please share a screenshot of the issue you are having now along with your contact number via DM? This will help us review the problem and assist you more effectively.

@YESBANK Will I get any resolution? It has been 30 Dec to 1st April already, any reply? Any update? Because still I can't apply for Pop Upi Credit Card, in app it is showing to apply after 3 month and already 3 month over, now service team saying it is 6 month @YESBANK @POPclubOfficial

Hey Team @YESBANK , I was applying a Yes Bank Pop credit card and mistakenly my father name provided incorrect as spelling mistake, during vkyc I got to know it was incorrect but when I am again applying it is showing apply after 6 month, currently not eligible...

@24__Tweets Hi there! We always aim to make your experience with POP exceptional. Unfortunately, we couldn’t find your details with the information provided. Please share your registered contact details and order ID via DM, and we’ll be happy to assist you further.

First you stop sending used products to the customers then talk about others problems. Idiots FYI: when I ordered cable from their app they sent used wire😶

@raghu14242 Hi Rohit! We always aim to make your experience with POP exceptional. Unfortunately, we couldn’t find your details with the information provided. Please share your registered contact details via DM, we’ll be happy to assist you further.

@pophelpdesk hello will you please respond and issue my refund?

Hi Rahul! We’re here to help you with your concern regarding your POPcoins. Could you please share your contact details with us via DM so we can look into this in detail? Once we have your information, our team will thoroughly review the issue and check what best possible steps can be taken to resolve it for you. We appreciate your patience.

@pophelpdesk @YESBANK @POPclubOfficial @RBI Then remove the vouchers and gift cards as they can never be redeemed as the coins keep burning Bhai jo Ganja fukte ho wahi bhejna dena thoda idhar Rbi ombudsman me complain kr rha hu No option given and without consent ke coins burn krne ke liye Ajeeb Log ho yr

Dear @YESBANK @POPclubOfficial What a worst and 3rd grade update you have released There is literally no option to choose whether I want my coins to use for cashback or not during upi payment page. Refund the coins in my account as I was collecting it for vouchers redeem.

@Manav_here36 Hi Manav! We aim to provide a seamless and rewarding experience at POP. Could you please share more details about the issue you're facing so we can review it and assist you accordingly?

@pophelpdesk pop reply doge ki nhi

Hi there! We truly care about your experience with POP and want to ensure it’s always a positive one. Your expected delivery date is April 1, and we’ve already shared this with our internal team for review. We’ll keep you informed if there are any changes to the delivery timeline. In the meantime, if you have any concerns, please feel free to reach out to us via DM, we’re always here to help!

@POPclubOfficial My order ORb9f1d81468_2824274 for the Hammer cable is weeks late. The delivery date keeps changing over and over. I need a real update now or a full refund. This is unacceptable. #CustomerService

@tiwery_bis41168 @POPclubOfficial Hi Bishal! We’d never want your experience with POP to be anything less than great. We’ve reviewed your concern and have escalated to our internal team for further action. We’ll ensure this is resolved at the earliest possible.

Hi there! We truly care about your experience with POP and want to ensure it’s always a positive one. Could you please check with your bank once, as the payment may have been put on hold due to security reasons or suspicious activity? For any further assistance, feel free to reach out to us via DM, we’re here to help!

@pophelpdesk I suppose u guys are relaxed now since now u don't have to look into my case anymore

Hi Rahul! We’d never want your experience with POP to be anything less than great. As part of our new update, Popcoins are burned during transactions to unlock cashback. That said, we’ve noted your feedback and shared it with the relevant team for future improvements. If you need any further assistance, please feel free to reach out to us via DM, we’re always here to help!

@pophelpdesk @YESBANK @POPclubOfficial @RBI see this is the kind of support and service they offer usually to the customers and even dare to no response according to their mood and ignore.