posbcare

@LorettaTay We have scheduled a callback from our relevant department, and they will reach out to your mum. Thank you.

@posbcare Done

@posbcare which email address to contact cs regarding double transactions incurred? My mum sent message to digibot and your staff gave her a unsatisfactory answer n close case.

@LorettaTay We truly apologise for your experience. Please share your mum's contact details so, we can arrange a call back from relevant team. We've enabled Private Messaging, so feel free to DM us her contact details to arrange a call. Thank you. twitter.com/messages/compo…

@posbcare Sent email to posb on sat and till now nobody called my mum. Anyway u can help?

@LorettaTay Yes, she is able to do so. twitter.com/messages/compo…

@posbcare Is that email address my mum can write in to regarding her transaction?

@LorettaTay Sorry about that! Please email us at customerservice@dbs.com with screenshot of this message together with your contact number. You may also call our hotline at 1800 111 1111 for immediate assistance. twitter.com/messages/compo…

@posbcare Strange i still cant see that dm icon

@LorettaTay Hello, we regret to inform you that we are currently unable to initiate direct messaging on our end. However, I have enabled the private messaging option, so please feel free to give it a try. twitter.com/messages/compo…

@posbcare Can u drop me an dm first?

@samsvis Hi Vinod, may we know if you have connected to our customer service team? We have not received any DM from you but if you need immediate assistance, please do not hesitate to call us at 18001111111. For general banking questions, feel free to tweet us. Thank you.

@posbcare why there is no phone number to reach a customer agent? All your listed numbers don’t offer to connect to a human customer service?

@samsvis Hi Vinod, our official hotline is 18001111111 and sorry to hear that you were unable to reach an officer. Can you share with us your contact number and the nature of your enquiry so we may arrange for a call? We've enabled the DM for you. twitter.com/messages/compo…

@KeithPehSG Got it, Keith. Rest assured that we will highlight this to our customer service team so they can give you a call at your registered number. Thank you for your patience as we arrange this for you.

@posbcare It's already in full mode. To be clear, I am unable to see the bar chart after i click on one of my saving/current account where you see your transaction and the bar chart of the amount you have left at the end of the month

@posbcare Hi Posb, I would like to check regarding the app. I am not able to see my monthly balance since Sept and October May I know if there is an issue? Thanks and regard

@KeithPehSG Thanks for the confirmation, Keith! Do you mind checking if your digibank app is on Simple Mode? On your app, you will see an eye icon beside the notification bell. If you are in Simple Mode, please tap the eye icon to go back to Full Mode. Let us know how it goes.

@posbcare I can view credit card transaction as usual

@KeithPehSG Thanks for this, Keith! We'll get our customer service team to have this check for you. May we confirm if you are referring to your savings/current account or credit card, if any?

@posbcare Here is the reference number OM-202511022778066

@KeithPehSG Thank you for your query. Seeking your kind understanding that we are unable to discuss account-related information through social media. You may send us a secured mail by going to go.dbs.com/4ldhEhh and leave us a message after authentication.

@archampion Hello! We have enabled the DM for you. Kindly drop us your contact number so we may arrange for a call. Thank you. twitter.com/messages/compo…

@posbcare FYI, I can't DM you. Can you allow me to DM you?

@posbcare hi, yesterday I requested a withdrawal from a broker account. Because I used my debit card, funds should be refunded back via debit card. But I received notifications that transaction from debit card to the broker account instead. Need clarification

@archampion Hi, we acknowledge your disappointment with the platform and our apologies for any inconvenience caused. Kindly DM us once the details are available. We appreciate your kind understanding.

@posbcare I'm trying. The text box has a limit of 4000 words but the time staying on the web page to type my messages is not enough that it kicked me out of the page. Now I have to retype everything again. This is annoying.

@archampion That's certainly not the experience we want for our customers. Do reach out to us via DBS Digibot, the chat icon on our DBS website. Kindly choose to leave a message so our customer service team may assist you further. Thank you.

@fanaharmani Our apologies for the inconvenience caused. The bank strives to provide the best possible experience to all our customers, and we regret that we were not able to meet your needs. We truly appreciate that you have shared your feedback with us. Thank you.

@posbcare please update the app to the old UI!!!! it’s so unnecessary to add in all those details😭😭😭 bring it back the Paynow feature is so ugly too why update something that doesn’t need updating 😭😭😭

@archampion Hello there. We will not be able to advise on this. You may wish to check with the beneficiary bank. Thank you.

@posbcare hey, I'm trying to add an overseas recipient but I'm having issues adding the account number. The account number has alphabets in it. So what can I do about it?

@archampion Hi there, thank you for reaching out to us. To change the embossed name, it will be a different card number. Name should not exceed 19 characters, and it should not include any special symbols. go.posb.com.sg/4mDOdFO

@posbcare hi, if I want to change the name on the Passion debit card, will the card numbers still be the same or different? Name is just changing from English name to full name.