Post Office

@retiredman18 Hi, please reach out to @RoyalMail directly regarding this as they're a separate company to ourselves. Post Office Ltd have no involvement in the delivery of mail items

@sara49636 Hi Sara, I'm sorry to hear that. Could you please send us over a DM confirming the approximate dates/times you've found the branch to be closed? x.com/messages/compo…

@PostOffice why is the post office at strensall always randomly closed?

@BeanRialta Hi, I'm sorry to hear that. Could you please send over a DM confirming the branch postcode so that I can check our records? x.com/messages/compo…

hi @PostOffice Tried to renew my driving license at a main branch in Reading only to find out that the service has not been available for SEVERAL months! The staff there have given up trying to contact you to sort this out! Any comments?

@JohnnyJ827 Hi Johnny, can you please send us a DM?

@PostOffice Are you able to acknowledge my response? Need to know what's going to happen due to TJ Jones closing down next month

Afternoon @PostOffice, do you know what's going to happen to the post office situated inside TJ Jones in Waltham Cross? Will it be relocated?

@pdnr777 I'm sorry to hear that. Please send us over a DM with the branch receipt(s) so that we can take a look x.com/messages/compo…

@PostOffice Ok thank you, unfortunately none of these were offered to me when I went to the post office this morning and said only thing would be a service that takes 3-6 days and said it was signed and tracked but nothing in the receipt gives me a tracking number or anything

@PostOffice what parcel force services for express parcel delivery are available at the post office and what are only available online, want to send a small parcel to Ireland to get there by Monday

@Ry_pie Hi Ryan, that's great to hear! Feel free to send us over a DM and we'll get this fed back 🙂 x.com/messages/compo…

Hey @PostOffice - where can I leave a *compliment* about one of your staff members? Or write a positive review? The clerk who served me was amazing 🤩 but I can only find ways to complain on your website.

@miztaxy Hi, I'm sorry to hear this. However, Post Office Ltd is a separate company to Royal Mail. We recommend contacting @royalmail directly regarding this.

What has happened to the post office. Mail is not being delivered correctly. Missing mail and non delivered. @PostOffice

@NikkiOsbor4715 Hi Nikki, please reach out to @RoyalMail directly regarding this as they're a separate company to ourselves.

@PostOffice You will probably say this is the wrong one but I have filled in a form for you NOT to deliver flyers to my address and have a sticker on the mail box to say this and yet the post person STILL put some in my box this morning. Now either they cannot read or stupid🤬

@naylor_ed50158 Hi Ed, please reach out to @RoyalMail directly regarding this as they're a separate company to ourselves.

Just received a parcel of hanging basket plugs from.Thompson & Morgan. Smashed to fucking bits thank you @PostOffice Excellent care taken completely wrecked. Excellent

@IbbotsonJoe Hi, please see the following information regarding the Keighley closure: postofficeviews.co.uk/national-consu…

@PostOffice when is Keighley post office reopening please?

@yoffey Hi Yoffey, good morning. I apologise for the confusion. To ensure we can properly explain and address your query, could I please ask that you contact our Customer Services team on +44 207 937 0280? One of our team will be happy to assist you further. Thank you - Jessica

@PostOffice Im seeing this online Lauren.

@PostOffice your travel card app shows a rate of $1.31 for £1000. This rate does not seem to update and is lower then cash conversion. Is this rate correct ?

@DazAlibander Hi Darren, I'm sorry to hear that. Could you please send over a DM with the branch details, and clarification as to whether you have registered for the Change Giving service via your bank with this specific branch? x.com/messages/compo…

@PostOffice my god the service is so bad. Amazon returns may be may be not and now today no change service for business? What are you actually there for?

@AliB15967 Hi Alice, this isn't a case number that we recognise. I believe it may be a @RoyalMail case reference number who are a separate company to ourselves.

@PostOffice - I have received an email from you regarding compensation owing to you not providing a service I paid through the nose for, which makes no sense and now no one is answering my queries. Case Number: 11802440. Please confirm when I am to receive the refund due.

@yoffey Hi, The rate of $1.31 you’re seeing is correct for the Travel Card. The $1.33 rate shown online applies to Travel Money Cash. - Lauren

@PostOffice Thanks Jessica. Point im trying to make is the 1.31 usd rate hasnt changed for weeks. Online its 1.33. So is there a fault with what is showing on the app ?

@yoffey Hi Yoffey, It appears the rate you’re viewing is for purchasing Travel Money Cash. Please note that cash and card rates are different. - Lauren

@yoffey choice before buying or topping up. - Jessica 2/2

@yoffey Hi Yoffey, thank you for your feedback. Exchange rates can vary and are influenced by market conditions at the time of purchase. We always aim to offer competitive rates, and full pricing details are available on the Post Office website so customers can make an informed 1/2

@yoffey inclusive as possible, and our rates are available on the app and online. We encourage our customers to check which rate, product and ordering method is most suitable to them prior to committing with a purchase. - Jessica 3/3

@yoffey rates for both. Our rates fluctuate daily but we do often have promotional rates for both new and existing customer. This may mean you get a better rate at purchase than you do on your next top up but may see a better rate when you top up in the future. We try to be as 2/3