Palvinder

@RogersHelps @RogersHelps @Rogers Did that and "Yassine - Rogers specialist" said to resolve the issue transfer to the credit operations but no fix Its frustrating #Rogers #CustomerService

@ppsgrover Hello Palvinder, I recommend getting in touch with Customer Care by telephone or online chat and they will be more than happy to look into these charges for you: rogers.com/contact/mobile… Otherwise, please wait for your next bill to arrive to view the full details. Thanks! ^yc

@RogersHelps @Rogers I transferred my home internet to a new address on March 1 with the same plan and was told my monthly charges would stay the same. I used to pay $64, but my April bill is $256.33. Please review and correct this bill ASAP. #Rogers #CustomerService

@RogersHelps @RogersHelps @Rogers Bill Inquiry C213050391 WIP but A/C show Bal $69.84 but no detail Whats this for?? Is it any penalty if so please get it reversed.. #Rogers #CustomerService

@ppsgrover Hi Palvinder, thank you for submitting the inquiry. It can take up to 5 business days for you to receive a response. You will receive an email. ^clh

@RogersHelps @RogersHelps @Rogers Submitted another Billing Inquiry C213050391. Please credit all extra charges 256.33-64.4 = 191.93 and make sure no more extra charges exist than regular amount of $64.40 #Rogers #CustomerService

@ppsgrover Have you checked your previous invoice to ensure there aren't any expiring discounts this month? If you think we didn't get the adjustment correct, I would recommend submitting another digital bill inquiry for the remaining amount that you think should be credited back. ^ch

@RogersHelps @RogersHelps @Rogers There are none expiring discounts this month. My simple request is that I want all my extra charges refunded back. #Rogers #CustomerService

@RogersHelps @RogersHelps @Rogers Got mail saying bill inquiry approved & credit Amt of $169.85 applied, this does not covers it fully. Please credit all extra charges 256.33-64.4 = 191.93 #Rogers #CustomerService

@ppsgrover We have no way of manually stopping your current bill amount from being charged when your usual billing period occurs. Since there is a pending adjustment request, your current balance would be updated when the request is actioned. ^ch

@RogersHelps @RogersHelps @Rogers Then please action request ASAP.. #Rogers #CustomerService

@RogersHelps @RogersHelps @Rogers Unfortunately Customer Care Team is not able to help me much so I am requesting you. Please make sure nothing is charged extra to my account since I already paid regular amount of $64.40 #Rogers #CustomerService

@ppsgrover You can certainly reach out to our Customer Care team so we can confirm how much you will be paying for your services. ^ BE

@RogersHelps @RogersHelps @Rogers Please make sure nothing is charged extra to my account since I already paid regular amount of $64.40 #Rogers #CustomerService

@ppsgrover Kindly allow up to 5 days for the request to be reviewed. Our billing team will respond via email with a decision. Thanks for your patience. 🙂 ^yc

@RogersHelps No earlier

@ppsgrover Thank you. Was this just escalated today? ^ch

@RogersHelps @RogersHelps @Rogers Yes. Details below: Your reference number is [C213005075] #Rogers #CustomerService

@ppsgrover Understood. Have you attempted to dispute the bill using our digital bill inquiry tool while viewing your bill online? ^ch

@RogersHelps @RogersHelps @Rogers I dont need a new offer and dont want to discuss it. Please keep the current offer and if you cannot extend it when the offer ends I would not be using your services. I have paid $64.40 just settle my bill for the month and confirm. #Rogers #CustomerService

@ppsgrover I am wondering if you already discussed a new offer at all with our Customer Care team yet? ^ BE

@RogersHelps @RogersHelps @Rogers My plan started on 2 June 2024 and got 24 months discounts ending on 2 June 2026. So I have still 1 month left on discounts. Please correct the exaggerated bill ASAP as its causing mental trauma for me. #Rogers #CustomerService

@ppsgrover Hi Palvinder. It sounds like you may have had some expired discounts. Have you checked your previous bills to see if there is a warning that your discounts are about to expire? We typically start including a warning message 3 months prior to the expiry of any discounts. ^ch

@RogersHelps @RogersHelps @Rogers Problem is that we were paying $64.40 / month and got a bill of $256.33 from out of the blue.This is causing us unnecessary mental harassment. Customer Care didnot resolved the issue. I have already paid regular amount of $64.40. #Rogers #CustomerService

@ppsgrover Bills cannot be regenerated. Any adjustments/changes would be reflected on the next bill. Customer Care is the right team to handle billing issues. What did they say when you called? To help answer some questions you might have, please read this FAQ: rogers.com/support/billin… ^clh

@RogersHelps @RogersHelps @Rogers Please just send me correct bill for April The bill generated by you is wrong so please correct it ASAP before next bill is generated. #Rogers #CustomerService

@ppsgrover If it's still not fully resolved, I recommend connecting back with our Customer Care team so we can further review. ^ BE

@RogersHelps @Rogers I transferred my home internet to a new address on March 1 with the same plan and was told my monthly charges would stay the same. I used to pay $64, but my April bill is $256.33. Please review and correct this bill ASAP.. #Rogers #CustomerService

@RogersHelps Please just send me correct bill for April

Please ask them to correct the bill

@RogersHelps I have paid 64.40 today

@ppsgrover Hi Palvinder! I understand that receiving a bill for $256.33 after it used to be $64 can be quite a shock. I recommend contacting our Customer Care team via rogers.com/contact so that they can review your bill further. ^ BE

@RogersHelps @Rogers I transferred my home internet to a new address on March 1 with the same plan and was told my monthly charges would stay the same. I used to pay $64, but my April bill is $256.33. Please review and correct this bill ASAP. #Rogers #CustomerService

@RogersHelps Hi I called customer care but issue is not resolved, please rectify bill ASAP