Natalie Taylor

@chrisfearne I would love to but I’ve just been told I can’t as I haven’t received my ID card yet. Very unfair policy, happy for me to pay tax but I cannot be vaccinated in the middle of a global pandemic.

As new #covid cases continue to fall in 🇲🇹, let’s keep safe this weekend...and #takethejab vaccin.gov.mt

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@virginmedia No it shouldn’t need to come to that. But nearly 2 weeks later I’m atill@in no better position than I was. I’m going to need to sit and wait for someone to finally speak to me. Then when they do, the forms won’t work or I’ll continuously be disconnected. Not you though is it

@princess_bubs It shouldn't need to come to that Natalie but apologies again for any frustration caused. Our complaints procedure is detailed here for guidance if needed: virg.in/ccop ^TF

@richardbranson Over a week to try and speak to anyone in Virgin Media to deal with my account as I’m moving abroad. They can’t access my account as your forms don’t work online, so I also can’t make a complaint. Not the stress I need when having to move my whole family abroad!!

@virginmedia The joke is that I’ve not only tried your phone lines but I’ve also tried your online chat. Why should anyone be treated like this when I pay you over £100 a month. This is not acceptable. Let’s see how quickly the ombudsman deals with my complaint

@princess_bubs The phone lines are busier than usual but are available for more urgent queries (150/ 0345 454 1111) if required please leave us a text message on +44753 305 1809 and we'll be able to back-date your notice - alternatively this can be done by recorded-post if needed. ^TF

@virginmedia I’m moving country..I don’t have all this time to sit around hoping that you’ll finally speak to me!! To be fair, it shouldn’t take anyone over a week to be able to speak to someone that provides them with a service that they pay a lot for

@princess_bubs I am really sorry to hear this Natalie. I would ask that you persist with the options given as it does require contacting someone who can access your account. ^LS

@virginmedia Lovely so I will spend another week glued to my laptop trying to get through to someone and hoping that I get to speak to someone and that the forms work etc. So for all this time I have spent and am going to spend so I get compensated for that?

@virginmedia That’s not the only issue though is it! I’ve tried calling for over a week, I’ve tried your online chat for over a week! No one really cares do they! Especially that you’re charging me an absolute fortune to leave knowing that I have no other option as I have to move abroad

@princess_bubs I am sorry to hear you've not been able to cancel your mobile account Natalie. As this requires access to your account, I would ask that you call on 0345 600 0789 or 150 from any Virgin Media phone service. The best time to call is as close to 8am as c... virginmedia.response.lithium.com/portal/convers…

@virginmedia Oh and I still haven’t received help with cancelling my mobile account

@princess_bubs Hi Natalie, very sorry to hear you're having issues accessing your account. What did our team advise when you spoke to them? What forms aren't working? ^KC

@virginmedia As the forms were not working. I then couldn’t make a complaint as they couldn’t access my account. I’ve already tweeted Virgin Media prior to all of this and find it laughable that the minute I tweet Mr Branson I get a response. Very frustrated, very stressed

@virginmedia What I want to ensure is that I don’t have to pay that bill and then the £260 on top. As you can imagine moving abroad is very expensive especially with a family so these costs add to my stress. They couldn’t verify my account as I couldn’t provide my security password

@virginmedia I was trying to get help with your online chat. I managed to get through to someone after 4 days of trying and they helped me to close my account as I have to move abroad for work. I was told on that day that my final bill would be £260 odd and that evening I got a monthly bill

@virginmedia your customer service is shocking! I spend a fortune with you, can’t call you, you don’t answer your online chat! Here’s my 30 days notice, like I need anymore stress when moving my family abroad. Thanks for nothing

@virginmedia I’ve been trying for days to get in contact with you about moving abroad. Can’t call and your online chat just tells me you’re connecting me for the last few days. Especially as it looks like you’re going to charge me £240 because I have to leave the country for work

@forduk I keep asking for someone to help me by looking into this ongoing issue! Please stop asking what you can do and actually help me. Help me by investigating this and by ensuring your customer service team don’t imply I’m a liar

@princess_bubs We apologise for this Natalie. If there is anything we can do please let us know. ^Sam

@forduk fantastic customer service from your credit service. Ignored emails for months only to be sent a letter. If anyone bothered to contact me they would know the issues I’ve had. Fancy picking the car up? Feel free to bring my £12000 deposit and you can have it back

I’ve above asked if someone could help by looking into this ongoing problem with my car. Other than helping with the complaint I’ve made since I purchased the car over a year ago, please feel free to bring me £12000 and you can have the car back

Maybe someone could actually look into this, I’ve said I’d love some help on this ongoing issue with my car. I have over a years worth of emails and I will be speaking to dees of Croydon as I’m not going to be called a liar. I have had constant issues since day 1

@forduk I’d love some help. I’m extremely unhappy with my recent contact with ford credit. I’ve been called a liar I’m not so many words. The amount of issues I’ve had with my vehicle since I’ve purchased it..and yes within a week. Constant issues with fees of Croydon too.

@princess_bubs I am sorry to hear of this Natalie, is there anything we can help with? ^Soph

Hoping I’ll get a response within the next 3 months