Peter Swaniker

@LisaDConn we're at capacity :( how do we open more seats

“Racism in America is like dust in the air. It seems invisible — even if you’re choking on it — until you let the sun in. Then you see it’s everywhere. As long as we keep shining that light, we have a chance of cleaning it wherever it lands.” -@kaj33 will be on @CNBCClosingBell

Too many companies pay lip service to #customerservice without putting in the work needed to create a deliver a consistently positive experience. bit.ly/2qjeCBv

In the world of business, inertia is an innovation killer. bit.ly/2HmPH5E

I’m excited to be discussing ethics and AI at the #AISummit this week in San Francisco. Join us tomorrow at 3PM! bit.ly/2zkaUJ0

It's crucial that bosses know how to handle workplace stress. Here's my advice: bit.ly/2kvHQKI

Learning to deal with failure is crucial for any #startup founder. Here's some advice on turning those losses into wins: bit.ly/2lYa6pU #leadership #entrepreneurship

Companies should take the idea of having a remote workforce more seriously. I’m confident it’s more than a passing fad. bit.ly/3394vOn

The pace of change in the global #workforce is accelerating. To succeed, we have to adapt just as quickly. bit.ly/2BTnFfK

Work is important, but it shouldn’t take over your whole life. On @Inc, I discuss how to make the most of your work week so you don’t have to sacrifice any of your free time: bit.ly/2NVEqz2

The worst thing that could happen wasn’t me “failing”, it was being in my old age, looking back, and wishing I’d done things differently. bit.ly/2XIIM03

A few more thoughts about ethical challenges facing the tech industry. bit.ly/2Ysctjf

@jlogic @Forbes Thanks!

@pswaniker @Forbes Awesome congrats!

When I started Ximble, I believed that better customer service was possible. And I was right! I’m delighted to learn that we’ve been recognized by @Forbes for our customer-centric approach. bit.ly/2Jl2o0O

A critical #skill for anyone in our industry is being able to explain your solution to a non-technical audience: bit.ly/2FD7VyQ

It’s a great feeling to be included in this list, decided entirely by the feedback of employees. I want to thank the whole talented hard-working Ximble team! bit.ly/2ZKmBUy #grateful #thankful @comparably #award @USATODAY

Can #AI be biased? And, if it can be, what should we in the #techindustry do about it? bit.ly/2Knc7Hc

Don't miss out.

As a leader in today's highly competitive tech environment, it’s your job to motivate your team to buy into the company mission so they feel like they’re working toward a higher purpose. More on this in my latest article for @Forbes: bit.ly/2Htz0WF

#CustomerService is a major part of any software service company — or at least, it should be. A recent study indicated 33% of Americans say they’ll hire a different company after a single instance of poor service. That leaves little room for error. bit.ly/2F99FC9 #SaaS