Xia PZ

@British_Airways My flight was cancelled and I applied a refund about two months ago, but it is still "processing". Today I called the customer service. I waited for 20mins and got nothing but a 20 pounds charge of international call. THANK YOU BA😅

We have extended our flexible booking policies – so if you’re due to travel before 31 August 2022, you can change your booking without any change fees, or request a voucher which can be used for travel at any time up until 30 September 2023