QFC

To our Black associates, customers and allies: We are committed to doing better as a company to support racial equity and justice. Today, we are establishing a $5 million fund through The Kroger Co. Foundation for improving diversity, equity and inclusion: thekrogerco.com

@themeowmage We’re very sorry to hear this, Carrie. Thank you for bringing it to our attention. Please send us a direct message with the exact store location and zip code so we can escalate your concern appropriately. Thank you!

@ReduxdeMoi @KrogerNews We sincerely appreciate you bringing this to our attention. Kindly send us a private message so we can fully address the issue.

@QFCGrocery @KrogerNews Public information here, it was too hot in Redmond Ridge. Just because the temp is cool enough for your customers doesn't mean it's cool enough for those expending energy while cashiering or bagging. Suits should try it for 8 hrs and see how well they feel.

@QFCGrocery Turn the air conditioning down a little more, your employees are getting heat exhaustion @KrogerNews

@ReduxdeMoi @KrogerNews Hi there! thank you bringing this to our attention. Would you mind sending us a private message? We’re eager to assist you and provide the best support possible. Thank you, and we look forward to hearing from you!

@Cheronzo Thank you for bringing this to our attention, Cheron! Please try clearing browser history, cache, and cookies. If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

@QFCGrocery, what is wrong with your app & online site? Everything lags and nothing syncs. Shows my cart with previous orders.

@vikrantpilania Thank you for providing the store address. We have submitted an escalation about this. Once again, we are sincerely sorry for the inconvenience.

@QFCGrocery Address is QFC 15600 NE 8th St Ste K1 Bellevue, WA 98008 USA Order number is - 705~00826~2024-12-26~504~2021912 I'd like to return the 6 lights I bought on this order.

@QFCGrocery - Frustrating experience, bought many decoration lights this holiday, confirmed with store manager if they could be returned and they said yes and yesterday when I went to return a few they denied saying sale and led rights cant be returned post holidays.

@sethiiee Hello there! Thanks for bringing this to our attention. Kindly send us a private message and provide us with your phone number, email address, and the store address you are referring to so we can forward your feedback to our leadership. Thank you!

@QFCGrocery Look at these. Disgusting. You allow your stores to sell eggs like this?

@deuceohsixx Hello Derrick! Thank you for reaching out and we're very sorry to hear about your store experience. This is not the experience we want for our customers to have. Kindly DM us and provide the exact store address with zip code so we can escalate this. Thank you.

The security guards at @QFCGrocery in Seattle’s University Village are known for following people around according to Google reviews such as this. They tried to get me locked up for me calling them out for following me around the store last year.

@gottosayit Hi, there! We're sorry to hear this, and we would love to help! If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

Hey @QFCGrocery PLEASE PLEASE PLEASE fix your app and stop forcing in store customers to scan digital coupons. It doesn't work and the experience is terrible. Many senior customers have given up trying to use it.

@Tyrant01062020 We’re very sorry to hear this. I'm so glad you contacted us about that; it's important that we get it fixed. Please private message us with the exact store location and zip code of the store you were referring to so we can further escalate this. Thank you!

@QFCGrocery Nasty disgusting bathroom on 192nd in Camus. This can’t have been cleaned in the past month - not stains by the way, wiped off with a paper towel.

@Jamesho25060018 Hi, James. Thank you for bringing this to our attention. We are very sorry for any frustrations with your experience at the store, please send us a private message, with the loyalty card number or Alt ID you used at the checkout, so we can further assist. Thank you!

@QFCGrocery the watermelon I bought was rotted in the inside. Went back to Wallingford store where I got it at 1130pm and refused to give me another one or even look at my proof of purchase on the app. Told me I can come back during day shift which I will not do. I bought another

@swadleyct Hi! We're sorry to hear this and thank you for bringing this to our attention. Please send us a private message with your contact information and the exact store address so we can get this escalated. Thank you.

@Safeway @QFCGrocery is there a chicken shortage? I've gone to multiple stores and cold cases are bone dry of any poultry products. Plenty of eggs but nothing else!

@nkranga Hello Ranga! May we get your phone number, shopper's card number, date and time of transaction and your email address via DM for further assistance? We apologize for the inconvenience, and we look forward hearing from you soon!

@QFCGrocery kinda disappointed at @Starbucks coffee offered at QFC in Seattle - may it was time of the day - kinda watered down version :-(

@clsesq We’re very sorry to hear this, Chris. I'm so glad you contacted us about that; it's important that we get it fixed. Please private message us with the exact store location and zip code of the store you were referring to so we can further escalate this. Thanks!

At the Mercer Street @QFCGrocery in Seattle the pharmacy tech showed up on time. The pharmacist is 25 minutes late at least. People are trying to get prescriptions and no one has any idea what’s going on.

@JamesTheOrr Thank you so much for providing your feedback, James! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!

@QFCGrocery your app is so awful

@ahmeatyy Good afternoon. We are sorry to hear that your local QFC had a product that you were trying to purchase that was all mushy. We'd like to report this to leadership. Can you tell us what the product is and the store location where you tried to buy the product?

🥒 <— MESSAGE!

@htd2007 Hi htd2007! We're sorry to know that you're having hard time with digital coupons. We want all app features to be accessible and easy to use. We will definitely forward your feedback to our Leadership. Thanks for sharing with us! Have a great day!

Digital coupon is getting really annoying @QFCGrocery

@gratefulmedic Hi Matt! We are sorry to hear of your experience with this. May we know which part of the mobile app you had issues with via private message?

@QFCGrocery I placed a pick up order today using your iPhone app. I found your app very difficult to use.

@tehbaxter Hi, there! Thank you for your feedback. We will share your concerns with our Internal Teams for review. Please feel free to reach out to us anytime. Have a great day!

@QFCGrocery of yr not gonna have big shop checkout staff in the morning, can you please set the self-checkout to more than 25 items? It’s not self-checkout if I have to involve someone constantly. Some of us have narrow shopping windows.

@byharryconnolly Hello! We apologize for any inconvenience this caused. We unfortunately don't have the exact answer to what the issue was at the fulfillment center. We will share your concern with our delivery teams. Have a great day!