Andy

@TeamPennine The new app is unusable. Read the reviews

📱Have you downloaded the new #TransdevGo app? 🤩 We've made lots of improvements to our new app since launching it - and we've got more planned to make travel with us even easier. 💡The old app has now been switched off, you must now use our new app >2ly.link/1wpSh.

@TeamPennine why has the excellent transdev go app been replaced by the new dreadful and unusable mess of an app that looks like a 5 year old constructed?

@sainsburys Thanks, Happened Huddersfield market place 17.35 approx at the self check out. dark hair older lady

@quorn Hi there Andy, I'm really sorry about the poor customer service experience. This is not within our standards at all. Could you tell me when this happened and which store? I'll log and feed this info back to the store's management. Thanks, Hamdi

@sainsburys so I've just collected a voucher giving 50 nectar points on my next purchase. I asked the assistant to put thru a carrier bag to get the points. She rudely snapped "it means a shop, go away and dont ask stupid questions". Turns out a carrier isn't excluded!

@TeamPennine No reply

@quorn Good morning, I will look into this for you and see if this item has been located. Once i am aware i will get back to you.

@TeamPennine hi I have left a grey backpack with vital medication on the 2130 departure 303 from Huddersfield to Scapegoat Hill today . I got off at Scapegoat Hill and forgot it. If it makes it back to the bus station how can I get it back please?

@mattforde All the best, I had a spinal tumor in 2016, successful surgery and fine since. Good luck

I’m overwhelmed by all your messages. Thank you so much. I feel a bit young to be dealing with this, but hopefully that will aid my recovery. I know the hardest stuff is still to come but my advice so far is: if you have something wrong, go to the doctor. Catch it early.

@GC_Rail So we can get any other services from Brighouse today?

@GC_Rail regarding 26/8 9.13am Brighouse to KX... Any likelihood of this being cancelled etc?

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary

@GC_Rail What's the minimum delay for compo please?

@GC_Rail Which of course is no help, nor a form of compensation. I'm just back where I started lol

@quorn We cannot currently guarantee an alternative that would meet your needs. You are entitled to a full refund for your ticket if you are unable to travel due to the cancelled service. ^SG

@GC_Rail hi our 9.13 brighouse to London KX is cancelled for 11.3.22. what plans are in place for us to get there?

@GC_Rail So your suggestion for those unable to get to the station earlier and needing to be in London for 12 is what exactly?

@quorn We do not have any ticket acceptance in place for the 09:13 service. If there is any ticket acceptance put in place overnight then it will be tweeted out over night. If not, your tickets will be valid on other GC services. ^SG

@GC_Rail And what ticket acceptance are in place for those needing to travel at 9.13, ?

@quorn Not unless ticket acceptance is in place. We will tweet out tomorrow morning about the cancelations and the tweet will include the alternative arrangements. If you arrive to your destination later than planned then you may be entitled to compensation. grandcentralrail.com/help/refunds-a… ^SG

@GC_Rail And it's an arrangement in place?

@quorn Hi Andy, your ticket will be valid on the 07:20 or 10:48 services. We do not currently have any other alternative arrangements. Anything that we do arrange will be tweeted out overnight. ^SG

@GC_Rail Can we use alternative providers? And if we get the earlier or later service how are we going to be compensated for the cancelled 9.13 tomorrow?

@quorn If we have to cancel the last service then we will provide alternative transport. This would be ticket acceptance with other companies and a mixture of coaches/taxi's if there is no route for passengers by train. ^SG

@GC_Rail WHAT IS THE PLAN FOR THE CANCELLED 9.13 FROM BRIGHOUSE TO KX?