Rapido

Hi Abhishek, we sincerely apologize to hear about your friend's experience. We understand how concerning and distressing this must have been. The captain's alleged behavior, including making inappropriate comments, asking for personal contact details, and any actions that made your friend feel unsafe, is completely unacceptable. Kindly share the ride ID and the registered mobile number with us via DM so that we can investigate the matter thoroughly and assist you further.

@rapidoapp_ My friend was alone in cab HR55AU6563. Driver Birendera Kumar abused someone on a call, dozed off while driving, asked for her number, made inappropriate comments, and waited outside her destination for 30 mins. He has a 3.8 rating and is unsafe for duty. @DCWDelhi

Hi Kanchan, we regret to hear that the captain allegedly behaved aggressively, demanded an extra amount, and appeared to be under the influence during your ride. We understand how concerning this experience must have been. As discussed over the call, thank you for confirming that your issue has already been resolved and that you have received the confirmation email regarding the captain's suspension. If you need any further assistance, please feel free to reach out to us via DM we are always happy to help.

#rapido I booked today,bad Experienced I facedand big issue on safety concern He abusing and want extra fare he was drunk I feel not sure but so much agressive behaviour he show on only 10 rupees i attached ss on his vehicle booking Plz beware of such people while you are travel

Hi Anurag, we sincerely apologize to hear that the captain demanded extra money for the toll, behaved inappropriately with your mother and sister, and did not provide a safe and comfortable ride. As discussed over the call, we have taken appropriate action against the captain for this unprofessional behavior. Thank you for bringing this matter to our attention. Your feedback is valuable, and we will continue working to improve our service and ensure such incidents do not happen again.

Today i booked a cab @rapidoapp_ Around 12:33 PM for my mother and sister The driver was asking for the extra money on the toll plaza and shouting at my mother and sister The behaviour of the driver was too inappropriate. The car was 100 % tinted @dtptraffic @DelhiPolice

Hi Parimal, we sincerely apologize to hear that the captain abused you. We understand how upsetting and unsafe this experience must have been, especially in front of a lady. Please be assured that we have taken action against the captain, as such behavior is completely unacceptable and goes against Rapido's policies. We also tried reaching you over the phone, but unfortunately, the call went unanswered. Kindly share a convenient time to connect with you via DM so that we can assist you further.

Hey rapido are you train your driver to abuse customer? When I asked him to ride carefully he started abusing in front of lady.i feel threatend.kindly take strict action. @rapidoapp_

Hi Pritish, we understand your concern and sincerely apologize for the inconvenience caused. We understand how frustrating it must be that the fare increases after the ride on multiple occasions, requiring you to contact support every time, and that the refunded amount is credited to your Rapido Wallet, which cannot be used for auto rides. This is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number Via Dm so that we can review the fare calculation and assist you further.

@rapidoapp_ How is it possible that the fare increases every time during the ride? Every single time, I have to contact support, and they call it a “technical issue.” Then the refunded amount is credited to the Rapido Wallet, which doesn’t even work for auto rides.

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding the captain demanding extra cash and the disappointment this has caused. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

We deserve this kind of service for using your app rapido? Utterly disappointed Take strict action @rapidoapp_ @RapidoCares @rapido

Hi Santosh, we understand your concern and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to not receive a response from our support team and to be charged more than expected. This is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number so that we can review the fare details and assist you further.

@rapidoapp_ why support system not responding ? I was charged 1947 in place of 1232 why?

Hi, we are truly sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding your missing parcel containing important documents and appreciate the seriousness of the situation. Kindly allow us some time to investigate the matter thoroughly. We will review the issue on priority and assist you accordingly. We appreciate your patience and understanding.

@rapidocares My extremely important documents are missing for more than 24 hours after booking a Rapido Parcel. Despite repeated complaints, no meaningful action has been taken. I am now filing a police complaint. Ride ID: RD17831544110849493 Delivery Partner: Priyanshu Rawat Vehicle No.: UK07FD9114Rapido must immediately trace the parcel, investigate the matter, and recover my documents. This level of negligence is unacceptable. #Rapido #CustomerRights #ConsumerRights

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding your account and the issue faced while requesting a mobile number change. Kindly share your registered mobile number along with the new mobile number via DM so that we can investigate the matter thoroughly and assist you accordingly.

@rapidoapp_ Hello team i request you please hire the qualified or experience people in customer care, I want to change my number only 1 customer care call me and she deleted my account please check and do the needful ASAP

Hi Desh, we understand your concern and sincerely apologize for the inconvenience caused. We understand your disappointment that the captain refused to switch on the AC despite you booking an Economy cab, which is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number Via Dm so that we can review the issue and assist you further.

@rapidobikeapp I am in Rapido cab ,and Th have booked economy ride ,the driver is not switching on the Ac stating that it is only available in premium rides !you guys need to resolve this issue asap ! Wouldn’t expect this from Rapido

@Anonymous4umk Hi, we understand your concern regarding the login issue. Please note that you can log in on up to four devices. Kindly try logging in using one of your previously used devices or wait for 30 days to reset the device limit. Thank you for your understanding x.com/messages/compo…

@rapidoapp_ Check dm

@RapidoCares @rapidoapp_ Hello rapido I am the rider, I am not able to login into my account. My phone was reset due to which I am not able to access my account. Please help me.

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding your parcel not being delivered and the captain being unreachable. Kindly allow us some time to investigate the matter thoroughly. We will review the issue and assist you accordingly. We appreciate your patience.

@rapidobikeapp Paid for parcel delivery yesterday but rider didn’t deliver at designated address + unreachable. Complaint screenshot attached. Need refund + action. Order/ride details available. @consumercourtin @RapidoCares.@rapidobikeapp.

Hi Amin, we understand your concern and sincerely apologize for the distress and inconvenience caused. We understand how frustrating it must be that the delivery partner has picked up your parcel, is not delivering it, and you are unable to get assistance from our customer support. This is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number Via Dm so that we can investigate the matter on priority and assist you further.

@rapidoapp_ I am not able to reach the rapido rider he has taken parcel and roaming 3 different places. when connected to him he is saying nahi parvadta hey I am doing 5 deliverys jo ukhad na hey ukhadlo . Time lagega to deliver what shuld I do . Ur customer support is not reply

Hi Shwetha, we understand your concern and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been that the captain charged more than the final fare, including toll charges for a route that was not taken, and that you were unable to raise a complaint through the app after the ride. This is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number Via Dm so that we can investigate the matter and assist you further.

@rapidoapp_ There was an additional amount for toll charge and he didn't take that route, instead took the normal way. The bill showed after the completion of the ride showed me the deducted amount but the driver still took the same charge without showing them the final billed amount!

@rapidoapp_ who designed your app? There is no option to register sort of complaints for the completed ride? I had booked a cab for my parents and the driver charged them more without showing them the amount charged for the ride. Now I can't even register a complaint against it?

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding your lost wallet. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

@rapidoapp_ I believe I may have left my wallet in the auto rickshaw mentioned below. I have already contacted the driver directly, but he claims he did not find it. Could you please get in touch with him from your end to verify and check once again? Below are the ride details.

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding the ride cancellation, the charges applied, and your experience with both the captain and our customer support team. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

Your service is not good Your captain cancelled the ride, yet I had to pay the charges. The behavior of both your rider and your customer service support was not good. @rapidoapp_

Hi, we are truly sorry to hear about your accident and sincerely regret the experience you had. We understand your concern regarding the captain's rash driving and the support you received afterward. Your safety is our highest priority. Kindly share your registered mobile number via DM so that we can investigate the matter thoroughly and assist you accordingly. We wish you a speedy recovery.

@rapidoapp_ till date no resolution. No customer safety no customer care

@rapidobikeapp i met with an accident today at around 7.30 am in the morning due to rash driving of driver on bike. no one is bothered from rapido to attend. everyone is just concerned about complinace. customers life is at risk. unprofesssiknal, unqpologetic rude behaviour.

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding the ride being reassigned even after the first captain had picked you up, verified the OTP, and completed the ride. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

@rapidoapp_ why was my ride reassigned to another driver when the first driver picked me up, took otp and completed the ride with me making the payment as well..

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding the captain demanding extra money and sending inappropriate messages. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

@rapidoapp_ I booked ride. Your captain asking more money. When I said Rehne De, then he was sending me unusual msg. I am attaching screenshots for your reference. Please take a strong action.

Hi, we are sorry for the inconvenience caused and sincerely regret your experience. We understand your concern regarding the AC cooling during your Premium Cab ride and the discomfort you faced. Kindly share your registered mobile number along with the ride ID via DM so that we can investigate the matter thoroughly and assist you accordingly.

@rapidoapp_ why do your drivers turn the AC down to bare minimum cooling when one has paid for cab premium. Shouldn’t they ask if we are comfortable with the cooling. Why pay premium if these guys have to save on fuel by making us bear the heat.