Raymond Joseph

This photo of Earth is EXTRA spectacular for a good reason... let me explain. Most images you see of Earth from space are the daylight side of the Earth, and it's obviously very bright (see my last image), this means stars are too dim to be seen with that bright exposure setting (low ISO, high shutter and / or stopped down aperture). BUT this image taken by the Orion crew looks so incredible because you can see the sun is BEHIND the earth, meaning it's night time on the side of the earth facing the crew in this image. So how do you expose a night time earth from space? Same way you do on Earth! A mixture of opening up the aperture (F4 in this case), cranking the ISO (51,200 here), and using a relatively long exposure (1/4 of a second). We can see the settings used by looking at the exif data from the camera. What this means is our camera is also sensitive enough to see stars in the background of Earth, leading to an extraordinary image!!! GREAT WORK!!! These are the kind of images I've been so excited to see!

@AfricanDream01 @MWEBTweets Still bouncing. @MWEBTweets' customer service has degenerated since it was sold to new owners.

@rayjoe @MWEBTweets abuse@mweb.co.za is the one I use

@MWEBTweets What is the email address to report spam? The one I have always used is bouncing my emails.

@AfricanDream01 @MWEBTweets That's the one that bounced :(

@flyethiopian My locked bag was opened and robbed at Bole Airport a few years ago, while in your care. First I was messed around when I complained and tried to claim for the stolen items. Then you went silent and simply ignored me. The result is I no longer use @flyethiopian

Wherever your heart desires to travel to, we will make your journey a memorable one. #FlyEthiopian

@MWEBTweets Tried to contact an agent via FB, but still require a one-time pin that I am not receiving. I tried to chat via the app, but just left hanging while MWeb is "still finding an agent". I feel as if I am stuck in a dystopian nightmare. Can someone please contact me on 083 264-5396

@rayjoe Hi Raymond, please reach out to us via DM on Facebook or Instagram. The team would be happy to help and get this resolved for you. ^A

Dear @MWEBTweets, I am struggling to get help with your new email portal. To speak to a human being, I need a one-time pin that is supposed to be sent to my phone, but it's not coming. What now? #FAIL

Dear @MWEBTweets, with your old online email portal, I was able to right-click on an email address and search for mails sent to, or received from, it. Does that still exist? If so, where do I find it?

@PaulVolkerSA Thank you, much appreciated

You can move schemes, the T's & C's are determined at industry level. You'll get a 3-month waiting period, but with 271 emergency and 26 chronic conditions covered during that waiting period. You will probably have to leave that scheme at some point anyway.

@PaulVolkerSA I'm trying very hard to, but my age is against me.

That scheme is under curatorship, they needed that increase to increase their solvency from 7% to the required 25%. They are going to bleed members, the writing is on the wall. The revised premiums aren't negotiable. Find another scheme.

On November 9, I complained on X about a @SizweHosmed staffer putting the phone down on me when I raised the almost 20% monthly membership fees hike. Despite making all the right noises on X & in DMs, I am yet to be contacted by anyone to follow up. Clearly they don't care #fail

@SizweHosmed Nice try, but I won't be silenced by being shepherded into a DM. I expect you to deal with my complaint with the urgency that is required.

@rayjoe Dear Raymond, noted with thanks. Kindly note that the DM has been responded to. Thank you for your patience.

Dear @SizweHosmed, I wish to complain about Noma in your authorisations dept. After I got the info I needed for a specialist visit, I also expressed dissatisfaction at your 20% monthly fee increase. She responded by hanging up on me. Appalling customer service. #fail

@SizweHosmed I responded last week via DM as requested, but haven't received a response. Clearly, @SizweHosmed only pays lip service to customer complaints.

@rayjoe Dear Joseph, We're sorry to hear about your experience and appreciate you bringing this to our attention. Kindly let us know whether you were assisted. If not, kindly DM your membership number and contact details, we'll get right on it. Thank you for your patience!

@SizweHosmed You have neatly sidestepped an almost 20% increase in premiums, the highest by any medical aid; the obscene payments to your CEO & board; & Sizwe's lack of transparency. I'd rather vote with my wallet & join a solvent medical aid that doesn't punish members for its incompetence.

@rayjoe Dear Raymond, thank you for the query. Kindly note that we offer various cover to choose from. Kindly DM your membership number and contact details so that we can help you choose a suitable cover for you and your family. Than you for your patience.

Dear @SizweHosmed having run your medical so poorly that it has been placed under curatorship, how can you possibly justify an almost 20% increase in monthly premiums? As a member of 28 years' standing, I feel betrayed.

It's clear that already financially strapped members are being milked to subsidise poor management and incompetence. #fail

How can excessive CEO and board member costs be justified if the scheme had to be placed under curatorship due to poor management/performance? Failure to publicly disclose executive salaries for 2023 or 2024 is a huge red flag.

Dear @Airports_ZA the chaos you caused by not having enough people at security checkpoints at @capetownint means some people will miss flights. I queued for 50 minutes. The queue snaked all around the domestic departure hall #fail

@Dischem Stop gaslighting your customers. I've complained about this previously. All I got was sorry, we'll look into it. But nothing's been done to fix the issue. It's highly disrespectful. If you expect customers to hang on & waste their time & airtime, introduce a free 0800 number.

@rayjoe Hi there, thanks for reaching out. We are concerned to hear of this, and we would like to get our team to look into this and revert accordingly, please DM us with your contact details. twitter.com/messages/compo…

Dear @Dischem I've been holding on for 40 minutes and counting to place a meds order. So, quit the gaslighting and stop playing a BS recording telling customers their call is "very important" to you. Major #fail