RBC

@V4lr13 No problem :D Our experts will be able to help. Take care <3 ^JA

@RBC aahh my bad, thank u <3

hello @RBC I don't seem to be able to sign in via Android, I am connected to internet via cellular data whilst getting the error in pic related

@V4lr13 Hi there, we simply mean that if the error persists across different connections then we'll need to speak to you directly @ 1-800-769-2555. Since you are experiencing this on wifi and data we'll need to troubleshoot further to help. Please call ^JA

@RBC I think u misunderstand, I mean to say that I get this error regardless of the type of connection I use; Wifi (shared), as well as Cellular Data (Lucky Mobile)

@lavrys Hi there, thanks for writing back. Should you wish to provide feedback or file a complaint directly to the RBC Direct Investing team, you can speak to a representative at 1-800-769-2560. ^K

@RBC I do not need help. I wish to log a complaint and give someone some feedback. Do you care?

Very annoyingly (and potentially costly) @RBC 's #DirectInvesting platform seems to be the fritz, all morning today. Trades not going through, ridiculous popups intercepting trading ... #NotGood

@lavrys If you need any help at any time, please call our RBC Direct Investing team at 1- 800-769-2560 (Mon-Fri 7am-8pm ET.) ^JA

@RBC Hello, the problems were structural as well. Ex. an "update your profile" popup, preventing me from making an urgent trade, instead of providing a simple "I will do this later" button. Cost me real money. What is the feedback/complaints phone number? I need to tell someone

@ProdigalTerry Hi Terry, thanks for reaching out. We aren't able to document complaints through social media, but if you're interested in escalating a complaint regarding our fraud prevention measures, or your experience, you can find the steps on our website, at: spr.ly/6013BELLBX ^R

@RBC I just had a terrible experience with one of your service reps. I called regarding a credit card issue. The Rep asked me the same question (my mortgage pymt amt) 4 times in a row, told me I was wrong & I would have to go to a branch. After 30 yrs I’m considering leaving

@DanielleGavlos1 Thanks for reaching out, Danielle. So we can better assist you, please send a direct message with details such as if you bank with us, where you live, and what you're looking to apply for. ^S

Can Royal Bank give me any amount of my money? Even like ten bucks?

@mckennacraven Please call our Banking Advisors at 1-800-769-2511 to discuss this in more detail and confirm the next steps. ^S

@RBC Nearly three weeks — I get to this screen after providing multiple other answers/ responses/ pages

@RBC what is this horrible UI?? This is preventing me from disputing a transaction

@mckennacraven Thank you. And what type of transaction was it? It may be that not enough time has passed since you originally tried to cancel it for it to be available for dispute, depending on the type of transaction. ^S

@RBC “Go to error” takes me to the box with the date

@marcus8766 Hi Marcus, thanks for taking the time to let us know! We're always happy to hear about great experiences. ^R

@RBC I would like to express my sincere appreciation for George’s( invest) outstanding service I received from last Friday.His attention to detail, professional demeanor, and genuinely warm attitude made my experience seamless and pleasant. Thank you for George’s hard work

@geeya007 Hi Gloria - if you haven't escalated a complaint to our client care team, we'd recommend that as your next step. Visit our website for details --> spr.ly/6013BEWGfl Thanks ^S

@RBC Well that’s what I’ve been doing for 4 months to no avail. They’ve just been lying and giving different excuses. That’s the point you #CustomerExperience is horrible!!!

@RBC has refused to redeem my points it’s been 4 months and they keep posting me. These guys are a fraud when it comes to fulfilling their promises. #canadianbank #canada #customerservice @TDNews_US @TDBank_US @BMO @scotiabank please study your competition.

@geeya007 We appreciate you not disclosing confidential information through social media. To determine who best to speak with securely, we do need more clarity. Please try calling our specialists back for an update or to have your situation escalated if needed. ^S

@RBC It’s been 4 months. I’m in Calgary Alberta . I’ve been trying to redeem over 15K Avion points. & cannot disclose my details in public but ask your NW branches… it’s been on for over 4 months

@gfliverpool9966 To learn more about RBC PayEdge, please visit: spr.ly/6013BEls2f or call us at: 1-800-769-2570 ^C

@RBC How do you set it up then? How do you know it already setup and ready to go?

@RBC Is there any affiliation with RBC with this email?

@gfliverpool9966 Thank you for the details! RBC PayEdge is a service we offer, yes ^JA

@RBC Here it is!!!!

@Ron_2560 Hi Ronnie - we're sorry for your wait. We've passed along your feedback to the manager at the Kelsey Drive Branch ^S

@RBC once again I’m at the bank on Kelsey drive St. John’s and the line up to a teller is out to the door. Sooo just not good enough it needs addressing ASAP

@GrolChris Hi Chris, if you haven't reported this, please contact us at 1-800-769-2512 to speak to our fraud team. We'd also advise that you contact TransUnion and Equifax to report this ^S

@RBC It was a card created by someone else in my name.

@RBC I have a notice for a fraudulent credit card in my name. I called RBC to report the credit card fraud & I was told the department that sorts out fraud is not accessible outside of business hours. So RBC will not enforce protections against identity theft outside of 9-5? WOW

@GrolChris Thanks for reaching out, Chris. You can easily block your card for future use through the RBC Mobile App or online banking if the phone advisor hasn't done so already. Simply click Settings, Manage Card and use the Lock Card toggle. ^S

@RBC So whoever has it, is just out there using it at will, while I sit on my thumbs waiting for RBC to do their job and freeze a fraudulent account