rc

@MoHU_En So many issues with the App for all brits but you can’t be bothered addressing it. We have had many issues accessing the rawdah with no help! The guards are not interested when we explain the app doesn’t work. This needs to be addressed urgently pls

Al-Rawdah Al-Sharifah A piece from Paradise in #Prophets_Mosque #Makkah_and_Madinah_Eagerly_Await_You

@hsharifain Women were fainting everywhere because the train stations did not provide much needed water, we stood and waited patiently for more than 2 hours in the heat. It should not have taken us to call the @MoHU_En to agin access to much needed water.

Ministry of Interior: “We announce by the Grace of Allah the success of the transportation operations of pilgrims on the journey of the holy sites, and their return to Mina this morning after they completed standing in Arafat and overnight in Muzdalifah…

Where is your assistance @MoHU_En it’s hot no water!! Why?!!! 5 women have fainted in 30 minutes

Women are fainting one after another where is your assistance why are we waiting hours for a train!!!!! Now after nothing provided!!! @MoHU_En @hsharifain

@MoHU_En No one here from motawif, looking around everywhere but no help, got my auntie with me she is in wheelchair and people want us to leave the tent as they claiming we are in wrong tent, but no guidance from motawif where should we go, false promises from motawif,

People are fighting MEN ARE JUST ENTERING WOMEN TENTS KICKING US OUT!!!! What on earth is this!!!! We are in a state of Ihram! @Motawif_SA @MoHU_En

We are in MINA ON A PLAT PLUS PACKAGE AND NO TENTS!!! No help what’s going on!! I have lodged a complaint with @MoHU_En but you have yet to contact us! How much longer are you expecting us to stay in this heat? Until we pass out? @MoHU_En

Urgent email from @Motawif_SA that requires response from all Hujjaj tonight. This is able arrangements for Mina transfers. Although on submit I get an error message even after logging into the portal. Allah SWT knows whether my details were received by them

@HaramainInfo @DARP People are waiting up to 6-8 hours for a room in the lobby’s crying due to exhaustion. It’s inhumane! @Motawif_SA

The @DARP team are on the ground in numbers at hotels within Makkah to assist those who are facing challenges and issues in relation to their #Hajj packages. They are working extremely hard to resolve any problems being experienced by the Guests of Allah. May Allah Reward Them

BREAKING NEWS: The Ministry of Hajj and Umrah is stepping in to assist Hujjaj using the #Motawif Platform with an "urgent package of solutions"

@Motawif_SA You guys are grossly understaffed and the few that you deployed to assist are majorly untrained. #Hajj2022

@Aa29417 @Motawif_SA Yes I also require my E ticket - 24 or even most cases 2 hours before is not acceptable. In the uk airports are not close by and airport policy is to reach 4 hours before boarding.

@Motawif_SA Can we please get our etickets for flight 04/07 not lastmin.com causes so much stress and anxiety

As we seek Allah's acceptance and we hope to serve our pilgrims in the best way possible, hearing Hajjis positive feedback and seeing their smiles define the true meaning of happiness for us. #YourHajjwithMotawif

@SuperSahdia @Motawif_SA ✔️✔️✔️

@Motawif_SA Propaganda. People have already spoken about the motawif behaviour on and then off camera. Sort their rooms and itineraries out

Capturing the wonderful emotions in Jeddah airport when the Dyoof Al Rahman landed to embark on their sacred Hajj journey. Motawif celebrated their safe arrival at Nouriah Centre, Makkah wishing them all a blessed accepted Hajj. #Motawif #Hajj1443 #Hajj2022

@Malik_SIA @Motawif_SA YES!! ✔️

@Motawif_SA Instead send us videos of transparent working, attend calls, write emails, give your feedback in every possible way. Still we are at #paidbutfailed status, others waiting for eVisa and tickets and you are only telling us to wait for another 24 hours. Nothing is happening 😡

@SalsabilAbdull @Motawif_SA They take the passport from you. Reports suggests flights coming in are exp a much smoother hassle free experience. I can’t say regarding the hotel situation as many have reported big problems with room allocations

@rc1986_ @Motawif_SA Assalamualaikum.. we’re about to depart from Australia insyaAllah.. it’s heartbreaking to read all the drama unfolded even after arrival. May Allah make it easy for you and every hujjaj🤲. Btw, did Motawif confiscated your passport on your arrival? Or do you keep with you?

Ihram is a state of purity, both in the mind and body, and it signifies that irrespective of gender, sect, ethnic origin, rank, or wealth, we're all equal before Allah. Check out our guide to help you be ready for your Hajj. #Motawif #Hajj2022 #Hajj1443

From our blog 'Inside the Haramain': 'Hajj 2022: The Failed launch of Motawif' bit.ly/3QLMoXM

@Motawif_SA ARE YOU SERIOUS YOU TOOK MONEY BUT DIDN’T GET EVERYONE ON FLIGHTS! You have cheated us. It’s absolute chaos in the hotels those arrived yesterday have yet to be allocated rooms, your mixing men and women, platinum plus not given a double room and now sharing!

The guests of Allah arriving to Saudi Arabia being welcomed by the Motawif team. We can’t wait to welcome the rest of our guests here and be with you every step of the way on your spiritual journey. #Motawif #Hajj2022 #Hajj1443

UK Hajj 2022 🧵 A turbulent tale of a digital platform provided by @Motawif_SA endorsed by @MoHU_En that has made the lives of western Muslims a living nightmare. A decent concept, poorly executed, remains absolutely abysmal.