Customer Response Team

@virginmedia why have my services been restricted when my outstanding bill is not due until the 28th of this month.

@virginmedia My wife and I have not been able to access Virgin Media website for over 2 years now still no resolution from useless call centre

@virginmedia how can I get an email 2 days ago saying my current deal will end on 1st February and my price will then go up but my bill for January is over £235 the price quoted it would go up to then, was gonna negotiate a new deal but with this I’m gonna look at other options

@MartinSLewis Second @virginmedia another renewal they haven't actioned... £400 + overcharge, an hour and a half (and counting) on the phone.... and they have pretended that they called me. Awaiting my letter to take them to the ombudsman. Appalling service

@virginmedia @virginmedia hello we’ve been without service since Monday and now the estimated fix time has been moved from today to Friday. I work from home. How do I claim compensation?

@P5ych1cPoet @virginmedia @O2 I have two O2 accounts - to see my O2 statements the account apparently has to be linked to my VM account - but apparently I can only link one O2 account to my VM account - how can I get the statements for the second O2 account, please ?

@virginmedia my account has been locked for a month. Despite numerous online chats, phonecalls to the number provided and to your "UK" call centre nobody has been able to help. I have not been able to access the app in this time or cancel a subscription on my O2 account.

@virginmedia Your WiFi is going up and down more times than a flaming yo yo! Fix it for god sake, I don’t pay money for a service that doesn’t work!

@virginmedia Tried calling this morning from my landline dialling 150 put in my password then got through to an Agent. It took her 15 minutes to find my account getting me to spell my name, address, email over and over again! All this to cancel a sports channel!