@EE || Customer Relations 🌐

@EE Thanks. I actually wanted to know what time is taken to respond to complaints. I rang on Thu, the day after I called & an agent said the usual time is 48hrs. Don't know where they got that. It's just not clear on the info. Hence the msg today.

@EE It is a problem with the system because the store only allowing 2 forms of ID is not inclusive. Plenty of people have no passport/driving license. Mine had been stolen with my phone. I was able to prove identity using service on the website but that was not allowed. Please review

Credit where credit is due! This weekend I reached out to @EE for support on my mobile device, my account and my broadband. Whilst my broadband was running slower than normal, they offered support and it was back up and running promptly & my account resolved! Great work, 👍👌👏

@EE Yes - but your customer service team didn’t tell me I needed ID when they sent me to the store. I wasted yet more time and a 25 mile round trip today due to this sloppy service.

@EE Unfortunately I’m leaving after 14 years, you’ve just produced my bill again and charging me past my leave date, what do I need to do?

@joannar76 @EE I know how you feel. I left after 20 years and went to ID Mobile. (Curry's) The girl I spoke to when I told them I was leaving was absolutely hopeless. Offered me a "deal" that was almost 3 times more than i'm paying now. Disgraceful service.

@EE disappointed insurance payment was not changed to the date I chose. I asked when I bought it that it to be set up on a set date. 1st month was wrong, I asked it be changed. Told this month would be fine. Got email telling me it would be charged tomorrow. Cancelled insurance.

@EE please help! I am abroad and need to transfer my ESIM to a new phone as my old one is broken. I can’t get access to my EE account or anything due to two factor authentication!

@EE why is your call centre so hard to get hold of? Looking at ordering a new Sim yet just can't get through at all

@EE could you please sort this out? my billing details match the ee app details. full name, dob, everything. at an ee store we fixed the billing name. online I fixed the date of birth. it's still saying I can't link the accounts. I shouldn't need to call any number to fix this.

We are ending our contract with @EE and moving to another provider, They called me today to ask why and when I explained, he just hung up on me abruptly, so now because of this, I will move my mobile away too.

Looking to upgrade my phone and contract, tell me why even with my "exclusive" existing customer discounts, every rate and offer I find is far more expensive than when my wife just browses your offers without an account? @EE

So I ordered a new phone from @EE Friday afternoon, and I got it early in the afternoon today, talk about fast! #EE

@joannar76 @EE Left this week, same issue, been with EE over 20 years and made no effort to keep me as a customer.

@OrbusBroadband Tried to switch to you but you weren’t able to carry this out. Now I can’t go back to my previous supplier because you haven’t cancelled the one time switch in full. @EE are telling me AOT protocol is preventing me from setting up with them. Please help!

Disappointing @EE after been with your for over 11 years can’t do anything to match better deals elsewhere for longstanding customers