Ritu Gupta

@firstcryindia you did it countless times now. You cancelled my order (11002024XTBE45469D) & only refunded the product amount. ​You did NOT refund the "Platform Charges." Why should I pay this fee when YOU cancel the sale? #ConsumerRights @jagograhakjago @PIB_India @consaff

Unacceptable service @firstcryindia ​My Order No: 11002024PIH5B538F4 is DELAYED again (Next Day Delivery failure #2 this week!). ​The order, 11002024RUH97153AF, arrived 4 days late and was useless. I demand a FULL refund for BOTH these orders. ​#RefundNow #PoorCustomerService

@Divy_Patel93 @firstcryindia I'm disappointed that the @firstcryindia team's mail replies completely fail to acknowledge the actual problem. All I've received are empty apologies for the inconvenience and baseless claims that they're addressing the issues.

@ritug1992 @firstcryindia Facing the same delivery issue! I’ve already written three complaint mails, but still, nothing has been resolved. Extremely disappointed with the poor response and delay in service. Please take this matter seriously and fix your delivery system. #CustomerService #DeliveryIssue

@firstcryindia @nch1915 @jagograhakjago Your team doesn't even want to except that you have changed the expected delivery dates and kept on saying delivery date is not passed but I have proof that the expected delivery date is changed. Please Refer attachment for the same.

@firstcryindia Your claim that my issue is "addressed" is a lie. ​I demand a FULL REFUND, including platform fees, for BOTH delayed orders. ​Refund the full amount ASAP. Fail to do so, and I immediately file a complaint with @nch1915 & @jagograhakjago as this is a case of misleading consumers.

@firstcryindia Support team only told me that they will share the feedback and can't refund the full amount. Now tell me how mailing to the support team will help?

@ritug1992 Dear Ritu, We are sorry for the inconvenience caused to you. As discussed an update has been shared with you. For any other query please share the issue details at customercare@firstcry.com. Our team will revert you back at the earliest.

@firstcryindia I do not want feedback shared; I want a resolution. Repeated breaches of trust demand a full refund, including platform fees. If the delay isn't my fault, why should I pay? Stop avoiding the issue. I expect the full amount back. #PoorCustomerService #DeliveryFailure

@ritug1992 Dear Ritu, We are sorry for the inconvenience caused to you. As discussed an update has been shared with you. For any other query please share issue details at customercare@firstcry.com. Our team will revert you back at the earliest.

I raised a complaint about the previous delay as well but got zero help. When I tried to cancel you are charging platform fees when it's not even my fault. This repeated breach of trust is unacceptable. @firstcryindia I expect a resolution NOW. #DeliveryFailure #ConsumerRights

3/3: While the final prices are all nearly identical, the advertised discounts vary drastically. This is a common tactic to make a deal look bigger than it is. Always compare prices across platforms to be a smart consumer! #OnlineShopping #ShopSmart #BuyerBeware #FakeDiscounts

2/3: ​Flipkart (@Flipkart): MRP ₹9,999, selling for ₹2,824 (72% off). ​Amazon (@amazonIN): MRP ₹5,999, selling for ₹2,849. ​FirstCry (@FirstCry): MRP ₹4,499. The sale price is ₹3,509, but with a 40% coupon, the final price becomes ~₹2,699.

1/3: ​Don't let the hype of "The Big Billion Days" or "The Great Indian Festival" fool you! I found the same product with wildly different MRPs on @Flipkart, @amazonIN, and @FirstCry. This is how "fake discounts" are created. #TheBigBillionDays #GreatIndianFestival

@zomatocare @zomatocare Hi, I'm following up on my refund request for Order #7254241123. It's been a day without a response. If I don't get a resolution soon, I'll have to seek help from the National Consumer Helpline. Thanks.

@zomatocare @zomatocare I've received two partial refunds for my order, totaling ₹130. I understand the remaining ₹88.67 covers delivery, GST, and packaging, but as the mistake was on your end, I shouldn't be charged for these. A full refund is the right thing to do. Plz refund the same

@zomato @zomatocare I had ordered 2 pastries from @Bakingo_Online for a pre-birthday celebration, but they arrived completely destroyed. They were packed upside down and looked like they were just thrown into the box. #DamagedBakingo #FoodSpillage #ZomatoCareScam

@zomatocare @zomato, @zomatocare following up on your reply a few hours ago regarding the refund for order #7254241123. I haven't received an update yet. Can you please look into this for me? Thanks!

@ritug1992 Hi Ritu, we never intended for you to have this kind of experience, especially on a special occasion. Please allow us some time, and we'll check what went wrong here.

When I complained, I was given a ridiculous refund of just ₹30 for my order worth ₹218.67. This shows a complete disregard for the customer. I want a proper explanation and a full refund. #Zomato #ZomatoCare #Bakingo #RefundScam #OnlineFood

@help_delhivery @delhivery @help_delhivery i am very much disappointed with the kind of service your team is providing. Your team don’t even cross checked with the customer if there issue is resolved or not.

@help_delhivery @delhivery @help_delhivery the delivery boy again updated the status as delivered when my order is still not delivered to me. Even the @delhivery support team closed the ticket raised by me as resolved without even confirming if the product is deliver or not.The ticket is still not resolved

@help_delhivery its been 3 days now i have raised a query regarding my parcel but still didn’t received it neither any update for the same. Multiple times i have called the customer support but they didn’t call back. Please help delivering my parcel asap else it will be of no use