Amazon India

We're sorry to learn that tracking shows delivered, but you haven't received the order. Most orders, marked as delivered can be found by following the steps mentioned here: amzn.to/2TJZtDo. Additionally, we kindly ask that you 'raise a query' by following the instructions provided on the help page and wait until the specified date. Please reach out to us in case you still haven't received it. -Tanmaya

@amazonIN Have ordered a package which was mentioned delivered, but didn't received till date. Trying to reach your customer service no luck.

@kranthimukkera8 Kindly connect with our team via chat using this link: amzn.to/3SWf3ip, and our team will assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. -Swathi

@amazon @amazonIN this is atrocious i ordered mobile on 4th July and opted for open Box delivery paid extra money for it. Today delivery boy visited my address and refused to do open Box delivery. I didn't accept my order. #Amazonissue #amazonhelp

Our sincere apologies for any trouble you have experienced with our services. We'd like to help you with this, please reach out to us via DM on AmazonHelp X (formerly Twitter) Account here: amzn.to/4ezGeH3. We'll do our best to assist you. Further, please don't include any personal or account information. -Abrar

@amazonIN your services truly suck ijbol

We're sorry to hear of these issues with your delivery. We'd like to have our team review and escalate these concerns further. Please connect with us via DM on our @AmazonHelp account here: amzn.to/4vB0HBS, without disclosing any personal account details, so we can offer next steps. -Rob

@amazon @amazonIN teach your delivery partners some basic rules of delivery he or she can’t enter and deliver my product without me allowing them to enter my building. Also asked your executive to check and confirm before calling.

@Rishika2503 We apologize that your orders have marked as delivered but haven't received. Hope you have checked with your neighbor/security. For further help, please reach out to us via DM on AmazonHelp X (formerly Twitter) Account here: amzn.to/4wIrqxk. We'll do our best to assist you. Please don't include any personal or account information. -Sumit

@amazonnow @amazonIN such poor service! Can’t even reach the delivery guy because his phone is busy and he has marked my order as delivered on the app.

@Anc3438 Apologies for the unpleasant experience you've had with your order. Please reach out to us via DM on AmazonHelp X (formerly Twitter) Account here: amzn.to/4wIr2Po. We'll do our best to assist you. Further, please don't include any personal or account information. -Snigdha

@AmazonIN! I received a product that doesn't match what I ordered, and now your support team is refusing to process my refund. I've attached photos of what was delivered for reference. Please review the evidence,take responsibility, and resolve this issue. Id 17139462329639540

@PureNonVeggie We understand your concern. Please connect with our team over chat here: amzn.to/44JxhXf so that we will check and assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. -Karthik

@amazonIN Hi I am not able to access the link. I want to raise a complaint as from my location the delivery is taking more time plus returns are not taking place. I am a prime user and I have never face any issues like this ever.

@amazonIN Hello I was talking to your customer care but the call dropped. They are not calling back. Plus it is very difficult to speak with an actual person. The AI chatbox is not helping resolve my issue.

We apologize for your negative experience with a defective item and our support team. We'd like to escalate this for you. Please reach out to us via DM on AmazonHelp X (formerly Twitter) Account here: amzn.to/44ldUDA. We'll do our best to assist you. Further, please don't include any personal or account information. -Sumit

Now Amazon India customer care is of no support. I contacted due to a defective product issue through chat. One will ask all details and leave the chat. Another joins and then leaves the chat. Yesterday 7 or 8 executives joined the chat and left without any resolution @amazonIN

We understand from the previous correspondence that your issue regarding cashback hasn't been resolved. We'd like to escalate this further. Please reach out to us via DM through the 'Send us a Private Message' option below, without sharing any personal or account information, and we'll do our best to assist. Further, please don't include any personal or account information. -Jessvica

@Vino2wards If you order eligible items before the specified cut-off time shown on the product detail page and during checkout, we will deliver those items based on the order confirmation, provided you reside in an eligible pin code area. -Swathi

@amazonIN It was there before for goregaon mumbai... Now not available.. Why?

@amazonIN Team, why there is no next day delivery in Amazon nowadays?

We regret to inform you that you have received the item in a damaged condition twice. We'd like to help you with this, please send us a Private Message on AmazonHelp X (formerly Twitter) Account here: amzn.to/4vXZPbr. We'll do our best to assist you. Further, please don't include any personal or account information. -Junaid

@amazonIN I really need your help with my return order order : 171-6938197-1096301 as well as refund also for same item since it's has been received damaged item twicely so arrange pickup defective item as soon as possible and refund my amount

@RealBoyIN We'd like to escalate this for you, please reach out to us via DM on AmazonHelp X Account here: amzn.to/4fcJ1Gq. We'll do our best to assist you. Further, please don't include any personal or account information. -Sadrushya

@amazonIN I have talked to the costumer care but they says we can now help for this thingh we can not any thing because there is only return show no replcement showing so connecting to the call not helped me no use

That's the Samsung Eco bubble top load which I have received from you on 10th July 2026 @amazonIN

@RealBoyIN We understand your concern regarding the replacement of your order. We'd like to help you with this. Please reach out to our support team via this link here: amzn.to/3JT9ckz, and we'll do our best to assist. -Sravan

@amazonIN I need to inform you that the pickup for this product as already initiated by Amazon but I wish I can get placement for this not pick up the pick is on 12 july 2026 for any further info you can contact me on text message @amazonIN

As informed earlier, the delivery estimates are calculated considering certain factors, such as destination pin code, availability of stock, fulfillment center from where the item is being dispatched and so on. We request you to wait till the provided estimates. Appreciate your patience. -Sankita

@amazonIN If i place new order with same seller then we get delivery with 4 days but my current order shows to delivery in 24th aug

Order ID: 408-2098045-8712326 I placed an order for the Havells All New Greta Pro 15L 5-Star Storage Water Heater on 4 July. The order has still not been shipped, and the estimated delivery date has been changed to 24 August, which is an unreasonably long delay. @amazonIN

@GirishNatha Thank you for sharing the details, our team will check and get back to you within 6-12 hours with an update over e-mail. -Devasena

@amazonIN Details sent. Thanks for your help

Hello @amazonIN I am not able to make a request for return or replacement. Don’t know if there’s a problem with the app. Please help

@GirishNatha @GirishNatha We get your disappointment. Please share your details here: amzn.to/4wFFDeo. Our team will look into it and get back to you within 6-12 hours. -Snigdha

@amazonIN It’s show this!! How can your support team be so irresponsible??

We understand your concern. Please connect with our team here: amzn.to/4f7ND0f , we’ll assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. Please copy the link and paste it on the desktop web browser, it redirects to Amazon application, please sign in and you will be connected with a member of our team via chat. -Snigdha

@amazonIN You click and check the link. It’s not getting loaded.

@GirishNatha We get your disappointment. Please reach out to us via DM on AmazonHelp X (formerly Twitter) Account here: amzn.to/4yesuKN. We'll do our best to assist you. Further, please don't include any personal or account information -Snigdha x.com/messages/compo…

@amazonIN Tried clicking on the link. Same problem persist. It’s taking to the Amazon website and then after logging in it’s not accepting return or replacement. While the order shows that it’s eligible for return or replacement till July 20