Rob Rowlands Research

Elections and data go hand in hand. But what is the data really saying? Handy data tips coming your way that won't expire on 5th July. Don't be fooled, be informed.

@thehundred love the way your website lets me filter matches but then ends up selling me tickets for a totally different game...and then won't let me request a refund. Awful customer service! Won't be buying again.

I increasingly feel uneasy having a profile on this social network in particular. For all the productivity, interaction and occasional frivolity there it is enabling as nasty undercurrent. So for business stuff follow me on LinkedIn instead linkedin.com/in/robrowlands

Is there a way to build the new homes we need and keep the existing community inside? Investing in the skills to engage effectively offers hope at a time of fewer resources. ⁦@andrewjohnmills⁩ explains here. linkedin.com/pulse/how-get-…

Not seen a double disc in a Paris time trial for a while

Fantastic to finally see someone with real experience and a grasp of evidence in a political role that could make a huge difference.

@parcelforce As I just said 🤦🤷‍♂️

@robrowres Hi, It has to be requested by you to the sender so the parcel can be sent on a no signature required service-Sue

Great information from @parcelforce: didn’t leave parcel in designated safe space, put a card through door to say it is at local post office, didn’t bother to deliver it to the local post office. Not difficult to see where poor performance begins.

With all due respect to Danny, the percentage of the vote may not have matched the predictions but the seat shares were pretty close - which under FPTP is all that mattered. A far cry from 1992.

@parcelforce Well, if it is requested by the sender surely that means that the parcel doesn't need to be signed for and therefore could have been left in the safe place? Seems we're going round in circles looking to pass the buck. I can see why others continue to complain.

@robrowres Hi, The option to request this on the app is for customers who use an NSR service, This has to be requested by the sender -Sue

@parcelforce In response to your comment: when notification of delivery was received there was an option to specify a safe place. If this is not available the onus should be on you not to enable one to be specified. Feedback like this should be gold to a company like Parcelforce.

@robrowres Hi, This has been noted and passed on to the relevant team -Sue

@parcelforce Please read the rest of my response.

@robrowres Hi, Some services you can request a safe place, you would need to make the sender aware at the time of purchasing -Sue

@parcelforce In addition: don’t allow a safe place to be specified if it cannot be used. It raises customer expectations to a level you clearly cannot meet. Adjust your systems to meet it accordingly.

@parcelforce Well, a second parcel should have arrived today and despite again specifying a safe place your driver has ignored it. Judging by the stream of comments on here stating very similar issues it shouldn’t be difficult for you to pin point where the problems are in your service.

Example of a meaningless statistic. This is like aggregating the scores of your favourite football team against their biggest rival but cutting off where the score is most favourable. Different races, different courses, different times. Context is critical.

@parcelforce There is no tracking number just a very sparsely completed card, further compounding the problem here. Not the best!

@robrowres I'm very sorry to hear that. Could you DM your tracking number please and I'll take a look at this for you? Thanks-Stephen

More of this morning’s full moon setting behind the Blue Mosque in Istanbul. Pacing along Bosporus shoreline at 4.45 am with a 600 mm lens

@NBC789 It made me chuckle! 😁

@robrowres Sorry - it was a Monday morning!

For a moment I thought they meant the election 3 weeks ago. A lesson in being clear about what you are referring to when communicating data.

Really pleased to announce a collaboration with @thatandywright and @andrewjohnmills. Follow us on LinkedIn and say hello. linkedin.com/pulse/who-you-…

Love the numbering sequence of the riders in this shot. #TDF2024