rose

Life is so difficult full of unexpected challenges.

@DirectLine I have reached out so many times and no one has replied to my emails. 😭😭 Whoever picks up the phone says they "can only escalate it, but can’t do anything about it from their side." I’m stuck in the middle here as a car accident victim with no help.

@roseshi321 We're sorry to see what happened, Rose. We're not able to help with claims here. You can reach the team directly on 0345 246 0609. directline.com/help/car-cover

@DirectLine how long does it take to reply to an email? One of your insured drivers smashed through my garden weeks ago. Despite 5 emails and multiple calls, I’ve heard nothing but silence. plsssss respond to my claim😭😭 Ref 228440228 #insurance @BBCScotlandNews