Richard Turner

@olivierthn @run4gear @MauroQueiros Same problem here - it’s an issue with the app not sure it is being supported anymore might be time to look for another running app

@run4gear @MauroQueiros I have also this problem now since beginning of june. Impossible to synchronise from my SW3 to runalyse. I re-install application on watch and on android without success. No server for run4gear.com/runalyse is out and impossible to connect also on Strava even I enter the number

@run4gear I can't get past this error while connecting to Strava. It used to work well. The watch is definitely connected to the internet through both wi-fi and Bluetooth. Any clue on how to fix it?

@run4gear app seems to have stopped working showing a connection error when trying to link to Strava - any fix coming soon , are you still supporting the app or is it time to look for an alternative

@run4gear at the servers down cannot sync - have managed up til today everything was working perfectly

@run4gear LSR today with watch reset to update server problem on GWA2 - can confirm that auto upload to Strava worked well no issues so far - all server issues seem resolved on my GWA2 hope@it works for others 👍

@run4gear just to confirm that the reset and reload app on the GWA2 worked and the server issue has been fixed - Strava loaded and synced no issues - this should work for most - but a reminder that you need to save history on watch before reset 👍

@run4gear Reset watch - reinstalled R4G - reconnected to server - will try a run later to see if it works - but it seems that it fixes it 👍

UPDATE : It seems that if you reset the watch it solves the certificate problem. Be carefull, it will remove all your files. You should first save them to your computer or phone and then restore them.

@AshH4rd1ng @run4gear Is your watch a GA2 ?

@run4gear I have been able to resolve this issue for my GWA. - Use file transfer to export json files to phone. - Reset watch - Reinstall R4G - Reconnect with Strava - Copy json files to R4G folder on GWA - BINGO!!!

Update: I read many things about the "DST Root CA X3 Expiration Problem". If one of you succeed to sync with a watch version (GWA2 for instance) there is no reason that others failed. Do you have the problem with direct WIFI (no phone connexion) ?

@AshH4rd1ng @run4gear Will the watch then reconnect to Strava in the R4G app - and export works fine even with new work outs

@rt141264 @run4gear Yes, but unless you backup the json files for the activities you haven't exported yet, you will lose them.

@AshH4rd1ng @run4gear Does this mean you can know sync activities to Strava automatically - or just that one file

@run4gear Yes same problem with GA2 and direct wifi connection same error

@run4gear @salvacs14 Thanks will be patient

@rt141264 @salvacs14 update your watch & your phone and be patient I'll find a solution.

Can you try to go there : you should have a message that say : OK|READY; server.run4gear.com:4255/status/testrun…

@run4gear @salvacs14 Is it an issue with the watch , the issue of watch ? Do you can fix it ?

@salvacs14 I tried bunch of things, it seems that I can't solve the problem from my side ... It works for a lot of people ( I'm lucky to be one of them ). I'll continue to investigate. Don't worry for your file they are not lost !

@run4gear Is there something I have to do my end of things on my phone or watch to get it to sync ?

I just get back home, re-generate all certificate it works on my GW3 ...

@run4gear Sorry just tried on active 2 still same error

@run4gear Hi any update looking to do long run tomorrow will need to upload to Strava - will have to load Strava o watch to sync

I'm looking at the problem. Only dropbox export should be out of order.

@run4gear Thanks have tried again but still not able to sync Strava or any activity - tried for the last 3 days - keep getting server error or internet connection was working last week

@leefox79 @run4gear Have you managed to sync and connect I am having trouble syncing

@run4gear I can't seem to enter my email address to set up the live tracking on my Galaxy 2 Active, the touch screen is un responsive. Same on my wife's watch. Any thought?

@run4gear have now disconnected from the Strava link - tried to reconnect and k ow getting a server or wifi connection error

@run4gear is the server down have not been able to sync for 2 days - cannot get anything out of R4G