Rakesh Tailor

@HBSToron @PattyHajdu 100% agree, but the Union and AC can’t solve this themselves, they need arbitration to do the right thing for workers and keep the economy running …

@rtailor @PattyHajdu You know what is more important - the ability of cabin crew to make a living a wage... I hate unions, but know I too would think it's a violation of my rights to be expected to work before the doors of the aircraft close and after they open and not get paid for it!

Please see my statement on the latest development between CUPE Flight Attendants at Air Canada and Air Canada: // Voici ma déclaration sur les derniers développements entre les agents de bord du SCFP d’Air Canada et Air Canada :

Live action from the @tdsb Grade 8 Girls Basketball championships @TDSB_Glenview vs @johngalthouse.

Data is King - #speechanalytics is so important via @MyCustomer @Genesys bit.ly/1P0k28O

Infographic: How 32 tech companies grew their user base bit.ly/1LJ0sqQ

Customer Satisfaction is Not a Good Indicator of Customer Behavior bit.ly/1LIZnza

Forrester index says no firms in UK, Germany or France deliver “superior experience” bit.ly/1LP3YVf

Do You Really Know Your Customers? 4 out of 5 Consumers Say No! via @MyCustomer bit.ly/1iuKJ7I

Customer experience hinges on “four basic rules of human emotion” bit.ly/1IqsREF

Read how @Genesys voice analytics helps iiNet hear customer problems via @CMOAustralia bit.ly/1Iqszhf

Is the UC Industry the Next Novell? ubm.io/1JDFWLm

Gartner Names @Genesys a Leader in 2015 MQ for Contact Center Infrastructure! bit.ly/1JDFnRH

Pick a Cloud Provider, But Plan Your Exit ubm.io/1RP13O8

10 Laws of Customer Success bit.ly/1RP02FW

Salesforce for Sale? ubm.io/1Exhcxv

If You Love the Customer, Your Organization Will Hate You bit.ly/1RvYRuU

How to Avoid Three Epic Customer Service Fails bit.ly/1FAgFjN

New research suggests there may be cognitive drawbacks to reading on a screen nyti.ms/1sJEgZw

Frost & Sullivan Recognizes Genesys Growth Strategy in the North American Cloud Customer Solutions Market ww2.frost.com/news/press-rel…

Gartner's 2014 Hype Cycle for Emerging Technologies Maps the Journey to Digital Business gartner.com/newsroom/id/28…