Ryder

@thetrainline Yes to using the return portion, but no to being in possession of the outward tickets, unless they’re at home (where we won’t be until next Sunday) 😕

@ry_derbs Thanks Ryder. Do you still intend to use the return portion of this booking and do you still have the unused outward tickets in your possession? -Jamie

@VirginTrains Hello, I’m one of your loyal Virgin Trains users currently on the 6.30am from Glasgow to Euston and have misplaced our tickets. We have all parts except the tickets themselves and booking number. Any advice on what we can do? 😰❤️ #sillysleepymorning

@thetrainline Done! Thanks for taking the time to reach out to us 😊

@ry_derbs Hi there. If you pop your details into our #vault we can certainly take a look at the options available > bit.ly/2xcfk65 -Jamie

@thetrainline Hi Jamie, sadly I’m not sure if you can help. Bit of a troubled journey from Glasgow to Hassocks where we had to purchase new tickets on the train due to a human error on my part 🤦🏻‍♂️ Is there any process for refunding non-used outgoing tickets?

@ry_derbs Hi there. How can we help? -Jamie

@VirginTrains @thetrainline We understand that, thanks for the help anyway ☺️

@ry_derbs Apologies guys, wish we could assist further with this. If you contact @thetrainline in regards to your booking, they may be able to take a look at your tickets and advise further on whether you can claim a refund ^HP

@VirginTrains That’s as we thought. We spoke to the ticket attendant and will have to pay for new tickets ☹️

@ry_derbs Ahh so sorry Ryder :( Unfortunately we aren't able to recall tickets in the system once they have been printed. Have you spoken to the Train Manager about this? ^HP

@VirginTrains @VirginTrains Hey HP! We’ve been advised of this 😞 they were booked via the Trainline and picked up yesterday at Glasgow Central, I must’ve got mixed up with the seat reservation and actual tickets 🤦🏻‍♂️

@ry_derbs Hi there, sorry to hear this! I'm afraid you would need all parts to your tickets when travelling as your reservations aren't valid without them. Were these Advance tickets you purchased? And did you purchase via our website? ^HP

@goldaleen Still available?

@HattiRex am I the one being trampled, or am I doing the trampling?

@Virgin_TrainsEC can you give us any indication as to what platform the delayed 20:00 to Newcastle from Kings Cross will be?

@virginmedia wireless

@Virgin_TrainsEC hey, our train from King’s Cross to Newcastle is delayed. Can you permit us entrance to the First Class Lounge?

@mrbuntyking fuck. I tweeted that to you before watching you lick you’re hand ass.

@mrbuntyking ay bro, keep doing what you doing #buntykingdom

@virginmedia most devices are wireless, PS4 is wired and has the same issue

@virginmedia same issue, happens daily at random times in the day. Upload always stays the same.

@virginmedia we’ve had a repeated issue of very patchy download speed, mean to get 100mb/s and we have a daily average of <10, help?

@RuthDavidsonMSP continued: I’ve written to them but haven’t received a response. Can you help?!

@RuthDavidsonMSP Have you heard about the enormous amounts of waste lettuce from Tesco in your constituency? #lettucehate #tesco