Ryan Ogilvie

‘Whimsical ITSM’ makes IT processes fun and easy to understand through engaging rhymes and stories. Perfect for tech veterans or those new to #IT! a.co/d/fQEMDmP #ITSM #ServiceManagement

Why integratedITSM essentials Is a great place for your #ITSM training linkedin.com/posts/ryanogil…

Knowledge is power! 💡 Meet the Wise Owls of Tech Town who keep everyone in the know in ‘Whimsical ITSM’ a new and fun approach to learning about #ServiceManagement. a.co/d/fQEMDmP #KnowledgeManagement #ITSM

IT veterans and newcomers alike will love ‘Whimsical ITSM’ a fun introduction to the processes that keep technology flowing! a.co/d/fQEMDmP #ITSM #IT #NewBook

Learning about #ITSM has never been more fun! 🤓 With Whimsical ITSM, explore Incident Management, Problem Management, and more—perfect for beginners and pros! a.co/d/fQEMDmP #LearnITSM #NewBook

Check out Whimsical ITSM! A place where technology thrives and heroes keep everything running smoothly. 🌟 Meet the Service Desk, Incident Team, and more in this fun and educational adventure! #ITSM #NewBook 👉a.co/d/fQEMDmP

As IT environments grow increasingly complex, the need for efficiency in service delivery becomes paramount. My latest article for @ThinkHDI dives into the "Shift-Left" methodology. lnkd.in/gwPe_bfs #ITSM #ShiftLeft #ServiceDelivery #ITManagement #InnovationInIT

Great session with @mattberan at #Supportworld on unlearning IT and focusing on discipline, diversity and deviation. Also why people are so important to make this happen #thinkhdi #ITSM

Looking forward to this session!

Looking forward to ‘The Zero Touch Service Desk’ presentation by @MetricNet #SupportWorld #ITSM

From #supportworld session 103 #ESM is ONE point of entry without having to know how to procure the service people need #CustomerExperience

One of the great things about #SupportWorld is getting different perspectives and ideas from so many people. Looking forward to connecting with people in the #ITSM community this week!

Can't make it to #SupportWorld Live 2024 in person? Don't worry, you can grab a Free Digital Conference Pass and get in on all the fun: informatech.co/448zsT0

Heading to Denver for #SupportWorld Live 2024! Looking forward to connecting with old friends and meeting new ones #ITSM @ThinkHDI

Get your copy of the Bringing a #BRM Team to Life Playbook 1 & 2 available on @amazon today! amazon.com/dp/B0CW9KP17V

Looking forward to attending #SupportWorld @ThinkHDI next week! #ITSM

what is #ITSM and why is it important youtu.be/_EJZChJS5Ls

Looking for ways to improve your IT service management processes? Check out my post on @ThinkHDI on unlocking continual improvement in key process areas. Learn some quick tips to help you focus on continuous improvement and take your #ITSM to the next level. Don't miss out! #CSI

Join your peers at SupportWorld Live this year in Denver, CO, April 27 – May 2! Save $300 when you use promo code: SWNEWS invt.io/1txboesim5t

If no one wants to read the documentation, then maybe the problem *is* the documentation. linkedin.com/posts/invgate_… @InvGate @TicketVolume #itsm #servicemanagement #documentation #training #it #podcast #itpodcast #leadership