Safaricom PLC

@DanThaKaya Hi Kaya, this is actually possible through Shiriki pay which allows individuals to securely share their M-PESA funds with a trusted person. For more details check on safaricom.co.ke/media-center-l… ^MG

I had this idea today 👇 When your phone dies, gets lost, or you leave it at home your M-Pesa is basically unusable. What if there was an 'offline mode' with a small amount limit + one-time codes so you can still pay without your phone? Useful or unnecessary? @SafaricomPLC

@henrywahome on it. ^NM

@SafaricomPLC Please check DM.

@SafaricomPLC I’ve actually tried to call customer care and none of the options are useful. I need help with My Safaricom One App.

@BarelyL5298 Hello @BarelyL5298, sincere apologies for the experience. Please DM - bit.ly/2lNteGi the payment message we assist. ^KN

@SafaricomPLC why give me an offer and ignore jr later? Are you clickbaiting customers? I renewed my internet for one of the offers provided and I haven't had internet yet.

@GreyRodgers Hello Rodgers, sorry for this. Its not possible unfortunately. ^DL

@SafaricomPLC I have two lines in my device, can I onboard both of them in the mpesa app like it is with the mpesa business app with different tills?

@ebarasaatieno We appreciate the feedback @ebarasaatieno . This will be looked into in the next updates. ^JH

@Emma999Too @SafaricomPLC I could hardly get to Mshwari swiftly, had to scroll through over 10 financial services,not subscribed to, a supermarket isle is almost easy to navigate @Safaricom_Care @SafaricomPLC We use M-pesa reliability for prompt payments, else we would just access bank apps, for the same

They finally responded, they heard you… hopefully they’ll simplify the app or just separate it! @SafaricomPLC let us have a choice or as your slogan implies, let’s decide which is the better option. We just want the old app with a few improvements, i.e: it’s great to be able to monitor the data usage without having to keep requesting for the balance. This new one feels like supermarket for other businesses.

@JumanneCornel Hi Cornel, our apologies for the experience. Check DM bit.ly/2lNteGi .^CS

@SafaricomPLC no network in Lokichar,Turkana South since 1600hrs. Kindly check

@cheruiyot_03RN Greetings, please DM your number, name, year of birth and ID number, so we can check and advice. ^Aj

@SafaricomPLC Your tunukiwa minutes aren't working. Imagine buying minutes valid till midnight then immediately you try making a call, you're told you do not have sufficient balance😢

@EddieMors1 Good evening Eddie, we have duly captured your feedback. Thank you. ^KP

@SafaricomPLC Can u also have outlets in other cities outside the country to help those who might need ur services like in Kampala, Kigali, Dar, Cape Town, Doha, Dubai, Riyadh, Joburg, London, Washington. u can also sell sim cards to ppl who are interested in coming to Kenya.

@FavourDenver Hello Ote, sorry about this. Please confirm if the issue is still on ^JN

@SafaricomPLC wtf with the message delays after payment you guys put me in alot today concerning fare payment with your delayed message

@OO7_KE Hello Wlmsn, sorry for the experience. Kindly turn on your phone's mobile data and with sufficient data bundles you should be able to log on to the app. ^AO

@plumbers89346 Hello, the service is working. Kindly advise on the challenge you are facing for further assistance. ^ES

@SafaricomPLC is 456 working or not?

@nancieignite Thank you Nancie, we shall share this feedback. We appreciate your input.^LW

@SafaricomPLC Please as you work on that new thing. Consider people with sight challenges. The font are too small and faint to read.

@__cj_1_ Hi @__cj_1_, please DM us here bit.ly/2lNteGi your phone number, full name, ID number, and year of birth so we can check and advise. ^KB

@SafaricomSports @SafaricomPLC Oyaa, bafo simcard yangu iko na maneno,

What an incredible week at Nyayo National Stadium! We experienced the FIFA Series 2026 on the 11th and 15th April, a true showcase of elite women’s football and unforgettable matchday energy that lit up the stands from start to finish. #FIFASeriesWomenKe #FIFASeries #PopoteUlipo

@King_tackles_1 Please elaborate on the challenge you friend is experiencing for assistance.^NR

@SafaricomPLC Asking for a friend

@SafaricomPLC what's up with the Mpesa app in the diaspora??

@JumanneCornel Hello @JumanneCornel, we're sorry for the experience. Is it affecting calls or data or both? Also share via DM bit.ly/2lNteGi when the issue started, your number and full name. ^CR

@SafaricomPLC there's no network in Lokichar,Turkana South. Confirm

@King_tackles_1 Hallo @King_tackles_1, sorry for that. Please DM bit.ly/2lNteGi us the challenge we check. ^MU

@AlFayeed__ on it. ^NM

@SafaricomPLC Check inbox

@SafaricomPLC why are you reversing till number payments without calling the merchant? Fire that short kenyan at the top. Ever since he came, safaricom is worse than everready

@yazzbit Hello Yazzbit. Apologies for the experience. Your feedback has been noted and we are working to improve your experience. We humbly request for your patience. ^RO

@SafaricomPLC even after successfully logging in to the My OneApp, setting it up and all the shenanigans, I still can't use the app on WiFi because why?🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

@KManywele Hello. Sorry for that. Please share your number and registered name via DM we check and advise. ^AK

@SafaricomPLC I have a problem on monthly post paid bundle packages which i normally receive every 1st day of every month, I have tried to call 200 for help but up to now I haven’t been assisted this came even after I have paid on 24th April as always so how will I be assisted

@Tijey5 Hello @Tijey5 , sorry for the experience. We are working on a permanent fix for this to provide a better, seamless and safe experience. In the meantime the first few logins require and active mobile data session before switching to WiFi. ^EJ

Day light robbery. You must have bundles to access the app not even with WiFi 😞😠 @SafaricomPLC