saipavan

@SwiggyCares Thank you for the quick response @SwiggyCares

@saipavan91827 Hoping our interaction through DM helped address this matter. Feel free to reach out to us in case you need any further assistance.

Escalation: Unfair Practices & Poor Support by @Swiggy @SwiggyCares @jagograhakjago @moneycontrolcom @ndtv @timesofindia I’m raising this issue after a very frustrating experience with Swiggy that highlights serious problems in their support and delivery process. I placed an order showing a delivery time of 40 minutes when i was ordering it . After ordering it is showing 85mins I tried to cancel less then a 1min. What followed was extremely disappointing: The AI chatbot delayed my request for ~10 minutes with irrelevant responses Then a customer support agent took another 5 minutes without resolving the issue Finally, I was told the cancellation window is over, and I would be charged the full amount This delay was entirely due to Swiggy’s own system Yet, the customer is penalized for it Additional Concern – Misleading Call Attempts Another serious issue I observed: Support team seem to give just 1 ring (half a second and disconnect Then it is marked as “customer not picking the call” This feels like an attempt to shift blame onto customers and avoid accountability. If true, this is a highly concerning practice and needs immediate investigation. Key Concerns Unfair cancellation handling Inefficient AI + support delays Lack of accountability Misleading communication practices @Swiggy @SwiggyCares @jagograhakjago @moneycontrolcom @ndtv @timesofindia I request a proper review of this case, a fair refund, and improvements in the support system so other customers don’t face the same issue. Customers should not be penalized for system delays or questionable practices.

If you rob a bank, you're called a criminal. If the bank robs you, it's called finance. If everyone robs each other , its called crypto.