Sam D'Arc

Ripley on Theft, Hoang on GM Approval, Stream Companies on FTC | Daily Dealer Live x.com/i/broadcasts/1…

Technology can improve the buying process. Many dealers believe it cannot replace strong customer relationships. @AaronJZeigler, President of @zeigler_auto, explains why trust and personal service will continue to set great dealerships apart. "Technology is great at enhancing it and makes our lives easier; it's still about people. Business is about people. We're in the hospitality business." Daily Dealer live hosted by @samdarc and @udemartino — listen to the full episode here: dealershipguy.com/4th-of-july-sp… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com

The 90% Service Scheduling Secret Most Dealers Are Ignoring Stream the full episode now of Industry Spotlight, hosted by @samdarc: 5:00 Service Retention From 30% To 50%. 6:20 How One Dealer Doubled Close Rate. 7:50 Auto's 2% Profit Margin Problem. 11:35 Why Mike Trusts AI With Customers. 12:50 The AI That Learns To Think Like Mike. 13:45 The GM's New Job In 2026. 15:50 Why Auto Dealers Hide Pricing. 17:10 AI Books Two-Thirds Of Appointments. 18:20 Three BDC Staff Handle 700 Leads. 19:10 The Phone Book Lesson Every Dealer Needs. 21:20 The AI That Covers Customer Lifecycle. 23:20 Why Most AI Tools Fail Dealers.

@samdarc Watch it on X or stream it on your favorite platform: Youtube: carguymedia.com/4eEA89E Apple Podcasts: carguymedia.com/4gOnPJ2 Spotify: carguymedia.com/4xXlBNG

@elonmusk quick invite. We’re pre-recording a special Daily Dealer Live episode this Monday at 2:30 PM ET (normally live, but moving it up for the holiday) around July 4th, America’s 250th birthday, and the industries, innovation, and risk-takers that have shaped this country, especially automotive. It felt like there’s no bigger voice in that conversation than yours. From reshaping transportation to pushing the boundaries of manufacturing, energy, and AI, your perspective on where America’s industrial future is headed would make for an incredible conversation. It’d be 20–30 minutes. If you’re open, DM me! @GuyDealership

This Dealer Got Burned on a $8,000 Trade-In. Here's How He Now Catches Every Hidden Repair. Stream the full episode now of Industry Spotlight, hosted by @samdarc: 3:25 The $8,000 Raptor Miss. 4:50 The Warm Engine Trick. 6:10 The 30-Second Appraisal. 7:30 The Customer Who Got Caught. 9:00 Why Salespeople Need Lanyards. 10:10 The 10 Million Scans Behind The Tool. 12:40 20% Of Trade-Ins Had Codes Cleared. 13:50 $15 -20K In Hidden Recon Costs. 16:30 From Wholesale Loss To Profit. 17:50 The 300% Swing In One Year. 18:30 The 94% Trial Conversion Rate. 20:00 The $5,000 Guarantee.

The F&I-to-fixed ops loop is becoming more measurable. Johnny McKellar, Senior Vice President of Hendrick Autoguard, explains why prepaid maintenance customers are more likely to buy again.

@samdarc Watch it on X or stream it on your favorite platforms: Youtube: carguymedia.com/4usgAKc Apple Podcasts: carguymedia.com/3Q966RV Spotify: carguymedia.com/4dZfvoc

"Copy the Best!" Rick Hendrick's #1 Business Decision in 50 Years (And Why Zeigler Just Copied It) Stream the full episode now of Industry Spotlight, hosted by @samdarc: 2:45 The Defining Moment For Zeigler. 4:10 Why Hendrick Started AutoGuard. 5:35 The Secret Sauce To Growth. 7:40 Controlling Your Own Destiny. 9:50 Three Times More Likely To Buy. 12:20 It's Your Program, Not Ours. 14:20 Why Hendrick Opened The Door. 16:00 We Won't Do This With Just Anyone. 17:30 The Best Thing We Ever Did. 18:30 When Business Partners Are Friends. 20:15 The 3-To-1 ROI On NASCAR. 23:30 The War Chest That Saves Dealers.

More dealer groups are becoming intentional about how they develop talent. @bbenstock, Vice President & General Manager at @Paragon_Honda and @Paragon_Acura, explains why future leaders often reveal themselves by how seriously they study the car business. " You can't scale this. You need a Bible, you need a playbook, and we're building one that's really great." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/stein-on-3xing… - Thank you to our partner @Experian_Auto! Check them out by visiting: experian.com/lp/automotive/…

" It's fundamentally not American. I'm for free and fair trade, and I don't think the Chinese are capable of fair trade." The debate over Chinese vehicles is forcing a bigger question for U.S. auto retail. @bbenstock, Vice President & General Manager at @Paragon_Honda and @Paragon_Acura, explains why Chinese OEMs could create a market shock if the guardrails are wrong. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/stein-on-3xing… - Thank you to our partner @Experian_Auto! Check them out by visiting: experian.com/lp/automotive/…

Stein on 3Xing His Rooftops, Benstock on Driving BYD in Kazakhstan | Daily Dealer Live x.com/i/broadcasts/1…

Fixed Ops Friday w/ Rogers, Kaminski, Coyle, and Skinner | Daily Dealer Live x.com/i/broadcasts/1…

" There's no faster response and form of communication we all know is when it goes down to a text message. It's just making sure not only we're texting the customer, but the message that we're sending is the right message as well." Fixed ops retention is becoming a *communication* problem. Nick Ruffolo, Fixed Operations Director at @BobRohrmanAuto, explains how technician videos and faster updates are helping dealers keep service customers engaged. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-frid… - Thank you to our partner @OPENLANEUS! Check them out by visiting: openlane.com/cdg

LIVE: @Mannysedano on Leadership, @Select_FI on F&I Efficiency, Lamphere on Veterans in Auto | Daily Dealer Live x.com/i/broadcasts/1…

Why Dealers Are "Guilty Until Proven Innocent" For Credit Card Chargebacks Stream the full episode now of Industry Spotlight, hosted by @samdarc: 4:20 Why Processing Never Gets Audited. 5:40 The Statement Nobody Reads. 6:05 Why Rates Only Drop When You Leave. 7:10 The Line Item Justin Investigated. 8:00 The 1-800 Support Nightmare. 9:30 The “Local Relationship” Cost. 11:45 Why Service Gets More Chargebacks. 12:45 Guilty Until Proven Innocent. 14:40 From 20% To 80% Win Rates. 16:00 The $5K Chargeback Exposure. 18:40 Why Rates Rise Twice A Year. 24:30 The $21K Per Million Cost.

Getting technicians to complete video MPIs is still a challenge for many dealer groups. William Demaree, Group Director of Fixed Operations at Tom Wood Group, explains how accountability and incentives are driving nearly 80% adoption. " I'm circling, sending emails. I'm popping in stores with gift cards, and I'm giving away awards. I'm playing it for all of the technicians we have in the group to show them what a good job looks like." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-frid… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership…

*Empowering* service advisors is becoming a bigger focus in fixed ops. Chuck Turck, Fixed Operations Director at Classic Cadillac and Subaru, explains how giving advisors more ownership is improving customer experience scores. " We wanna be our customers' friend in the car business. So when they ever think of any needs they need for their automotive needs, they think of Classic, and that's it." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-frid… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership…

“Our strategy is U.S.-built vehicles for U.S. customers. By the time we end this decade, 80% of our vehicles will be built here for the U.S. market.” Nissan is reshaping its U.S. strategy around domestic production. Tiago Castro, Senior Vice President, Marketing & Sales at Nissan Group of North America, explains how the shift is designed to better align vehicles with the U.S. market and dealer network. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-frid… - Thank you to our partner @PodiumHQ! Check them out by visiting: podium.com/car-dealership…