Samantha Durkin

@VirginMoney Just a blank screen

@samdurkin29 Hi Samantha, thanks for confirming. The app is currently operational spkl.io/6013Ayn1J Can you advise if you are getting any error codes or messages when you’re trying to login to the app? Thanks ^AB

@VirginMoney is the App down? No access!

@VirginMoney Banking app

@samdurkin29 Hi Samantha - would this be our Credit Card or Banking App? ^KP

@AskVirginMoney Is there an issue with the banking app, can't make payments

@VirginMoney is there an issue with the payment not allowing access and just closes

@nickduval @AskVirginMoney Totally agree, service is not good enough. How can such a large company be 4 days in without resolving this issue

@AskVirginMoney @samdurkin29 Same problem for days now, what do I tell my employees when I can't pay them this week because I can't authorise my manager to login?

@AskVirginMoney is there an issue with the App? Closing before access.

@AskVirginMoney Poor service from an app and Virgin, it's going on for 48hours..... totally unacceptable

@samdurkin29 Hello. Unfortunately we don't have a timescale on this but the team are working to get this fixed asap. ^JO

@AskVirginMoney Disappointing it's taken this amount of time to establish and still remains an issue. What is your anticipated timescales for resolving this?

@samdurkin29 Hey Apologies! We believe this error is related to all android devices at the moment. We are quickly looking to resolve however for the time being if we can assist you in transferring funds etc give us a call on 0800 028 3632 - ^JO

@AskVirginMoney Can someone demonstrate some customer service and assist me please. I have reinstalled and still not working!

@AskVirginMoney Can someone please assist I have to pay employees today..... getting nowhere?

@AskVirginMoney Still no access!

@samdurkin29 Hi Samantha, thanks for getting in touch. We were experiencing some technical issues, however these should now be resolved. Please get back in touch if this is still an issue. Thanks ^CM

@AskVirginMoney Unfortunately same thing is happening.

It appears to be business banking as can access personal account.

I don’t know of a single Remainer who has ever claimed that the EU is perfect, but I tell you what, I would take a poorly managed, knee-jerk reaction, swiftly recognised & retracted, over a law-breaking, criminal enterprise that has callously profiteered off 100k+ deaths any day.

Please could you help me to build my following to 100k? I’m Julia, I’m the Chief Exec of @EveryDoctorUK and we’re planning our first public press conference🎤 Everyone needs to hear what’s happening on the NHS frontline, so that we all pull together+support NHS staff🌟 Pls RT🙏

@AyoCaesar Ashamed to be British

Gentleman behind had no issue with a man being called a terrorist for no reason but the colour of his skin, but as soon as he told his abuser to get off the bus? Outrage!

Boris Johnson has to go. Britain can't endure any more of his rudderless leadership. U-turn after U-turn, mixed message after mixed message, failure after failure. He's been an absolute shambles in this pandemic & we desperately need a PM we can trust & who knows how to lead.

@MarcusRashford More than deserved... well done

MBE 🇬🇧