Samitha Sudesh

@Upwork Thank you. I have already replied to the support ticket with the requested information. Please check it and help me to resolve this as soon as possible. My ticket number is 54905561

@samitha_sudesh Hi there! Thanks for sharing your email address. Our team has already contacted you through Support Ticket Please feel free to reply or add any questions you have directly to the ticket, and we'll assist you as quickly as we can.

@Upwork_Help I cannot log in to my account (samithasudesh859@gmail.com) because I lost my phone and cannot bypass 2FA. Your help center requires a login to contact support. Please help me to recover my account.

@Upwork I am sorry for the confusion. The correct email is samithasudesh011@gmail.com and my User ID is 69053e8e1d6fdebb. I have lost my phone and cannot access the 2FA SMS codes. Please help me to recover my account.

@samitha_sudesh Hi there, we can not find any account associated with this email. Please DM us with the correct account email or user ID. Thank you

@Upwork I lost my phone and I don't have another phone to use my SIM card. Therefore, I cannot receive SMS codes. Can you please help me to disable 2FA or switch the verification to my email (samithasudesh859@gmail.com) so I can verify my identity.

@samitha_sudesh Hello! We're sorry to hear you've lost access to your account. Since you're unable to bypass 2FA, we have options to reach support without logging into your account here: spr.ly/6018BBvnye. If you are still unable to. Please DM us with the correct account email